Locowin Casino - A retirada do jogador está atrasada.

On April 1st Won 500€ and on 08.04. 3000 € since then it was with the account statements and address verification which was then carried out positively after several days.

But the payment is in the process because it is only in progress, if you write to the support it says we will forward it to the credit department.

I have written several emails why it is not transferred, but there is not even an answer from the casino.

Am 01.04. 500€ gewonnen und am 08.04. 3000€ seit her war es mit der Kontoauszüge und Adresse Verifizierung die dann nach mehreren Tagen positiv durchgeführt worden.

Aber die Auszahlung hängt im Prozess da steht nur in Arbeit, wenn man mit den Support schreibt heißt es wir leiten es weiter an die Kreditabteilung.

Ich habe mehre Email geschrieben woran es liegt das es nicht überwiesen ist, aber es kommt noch nicht einmal eine Antwort von der Seite des Casinos.

Hello odemir6969,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Locowin Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Since when exactly is your account fully verified?? Did you use any bonus to accumulate your current winnings?

Please note that it might take up to 14 days after successful verification to receive the money. Also please note that if you have requested for the withdrawal only about a week ago, the casino is still withing a good time frame as I mentioned above, it might take up to 14 days.

Looking forward to your answer.

Regards,

Nick

Hi Nick, my account has been verified since April and no I haven't claimed any bonus.

Hallo Nick, mein Konto ist seit April verifiziert, und nein ich habe keinen Bonus in Anspruch genommen.

Oh yeah it's the first payout from the casino

Achso ja es ist die erste Auszahlung vom Casino

Hello odemir6969,

We apologies for your disappointment here. As we could see that your account verification is under progress because of which your withdrawal are in pending.

We have forwarded a request to the relevant department to speed up the process. We will get back to you as soon as your account gets verified or if we need any further documents to complete the verification process.

We apologize for the delay. Your patience will be greatly appreciated...!

Best Regards,

Locowin Casino.

Hi Nick, looks like it's in progress right now and we're waiting for the week.

Hallo Nick, so wie es aussieht ist es grade im Gange und wir warten mal an die Woche.

Good morning Nick, money is on it👍 Thank you for everything.

Guten Morgen Nick, Geld ist drauf👍 Vielen dank für alles.

Hello odemir6969,

Thank you for your confirmation. Your account has been successfully verified even we have processed all your withdrawal.

Thank you for your patience during the verification.

Best Regards,

Locowin Casino.

Hello odemir6969,

I'm glad to hear that the issue has been resolved. The complaint will be now closed. Please do not heistate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick