Locowin Casino - O levantamento dos prémios dos jogadores está atrasado.

Dear Locowin Support,

I am writing to express my frustration regarding the handling of my withdrawal. Initially, I received an email from your team confirming that everything was in order and that the payment had been processed. However, when I checked my player account, I saw a message stating that the withdrawal had failed or would not be paid out.

This is very disappointing and confusing. I have followed all the required steps, and yet I keep receiving conflicting information. It feels like unnecessary obstacles are being placed in the way of receiving the money I rightfully earned.

I kindly ask for a clear explanation and a swift resolution. I expect better communication and fair treatment.

Dear elios,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear elios, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Dear elios,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They tell me to try another withdrawal method, but as you can see in the photos, I keep getting errors and it doesn’t work. Out of the €13,000 I originally had, I’m now down to €10,000 because I’ve started to feel hopeless and think I won’t see a single cent back. It feels like a scam. I even doubt if it’s a real casino. They simply don’t want to pay people out.

Dear elios, could you please let me know if you currently have any pending withdrawals visible in your player account?

Additionally, could you confirm the total amount you are still trying to withdraw?

Dear elios,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.