Lucky Circus Casino - Os ganhos do jogador foram confiscados.

I received an email with a 400% bonus stating that you can play with 120 with a €30 deposit or with 200 with a €50 deposit.

At the bottom of the email there is a note that the maximum payout is 10x the BONUS AMOUNT.

I deposited €50 and received a €200 bonus, so the maximum withdrawal should be €2,000, 10 times the bonus amount, which in my case was €200. 10 x 200 = 2,000.

After wagering the bonus, I had a final balance of €3,400. The casino deducted €2,950 from me, and they left me with a balance of €450, which I find absolutely outrageous and fraudulent.

Please help me as I have obviously become a victim of a scam.

Greetings

Ich habe eine Email mit einem 400% Bonus erhalten in dem Beschrieben wurde, dass man mit einer 30€ Einzahlung mit 120 spielt oder mit einer 50€ Einzahlung mit 200€.

In der Email ist unten der Hinweis, dass die maximale Auszahlung 10x des BONUSBETRAGS beträgt.

Ich habe 50€ eingezahlt somit 200€ Bonus bekommen, also sollte die maximale Auszahlung 2000€ betragen, 10x des Bonusbetrags welcher in meinem Fall 200€ waren. 10x200=2000.

Nachdem ich den Bonus umgesetzt habe, war ich bei einer Endbalance von 3400€, mir wurden 2950€ vom Casino abgezogen und sie haben mich mit einer Balance in Höhe von 450€ zurückgelassen, was ich eine absolute Frechheit und auch betrug finde.

Bitte helfen Sie mir, da ich offensichtlich Opfer eines Scams geworden bin.

Grüße

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Lucky Circus Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please specify the date when you received the bonus?
• After the wagering requirement was completed, were your winnings capped immediately?
• Is it possible to share your bonus history and betting history? You can either attach screenshots here or send the files to my email natalia.b@casino.guru. I'd also appreciate if you could forward the promotional email with the bonus description too.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

I received the bonus on October 1st.

Profits were capped immediately after implementation.

I will forward the email to you.

Ich habe den Bonus am 1 Oktober erhalten.

Die Gewinne wurden sofort nach der Umsetzung begrenzt.

ich leite Ihnen die Email weiter.

Unfortunately, I can only see the last 50 bets in my betting history. Please get the information from the casino. If that doesn't work, I can request it again myself.

Ich kann leider nur die letzten 50 Einsätze im Wettverlauf einsehen, bitte holen Sie sich doch die Informationen vom Casino, Falls das so nicht funktioniert, kann ich selbst nochmal anfragen.

Dear player, thank you for the email with the bonus description.

Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? I'd also appreciate it if you could share a screenshot of your transaction history and the available betting history. Alternatively, you can post the screenshots here. Thank you in advance.

I will send you everything.

Sende ich Ihnen alles zu.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Unlucky111,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Natalia