Lucky Hunter Casino - Os ganhos do jogador são confiscados após o encerramento da conta.

Hello, I won €3,600 at Lucky Hunter Casino. My account has been blocked since August 20th due to an administrative decision. They requested verification documents via email, and I sent everything. I followed up for several days, and they asked for more documents. Then they asked for new documents, like a selfie with my ID and a piece of paper. I sent everything to Lucky Hunter, and there was no further response. I asked them every day for a week until I finally received a response saying my money had been confiscated due to a violation of the terms and conditions.

The casino didn't specify exactly what I allegedly did. I can confidently say that I didn't break any rules and the casino's decision is completely unfair. I had previously deposited €1,000 with the fourth bonus from the welcome package, and after completing the wagering requirements, I had €3,600 in credit, which I requested a withdrawal.

I have email threads that I would like to forward.

Hallo, ich habe bei Lucky Hunter Casino 3600€ gewonnen. Seit 20. August ist mein Account gesperrt aufgrund einer Entscheidung der Administration. Per Email wurden Verifizierung Dokumente verlangt und ich habe alles geschickt. Ich Fragte mehrere Tage nach und es wurden weitere Dokumente verlangt. Dann nochmals neue Dokumente wie ein Selfie mit Ausweis und Text auf Blatt Papier. Ich habe Lucky Hunter alles geschickt und dann gab es keine weiteren Reaktionen. Ich fragte 1 Woche lang täglich nach bis schließlich eine Antwort kam dass mein Geld konfisziert wurde aufgrund eines verstoßes gegen die AGBs.

Das Casino hat nicht genau ausgeführt was ich angeblich getan haben soll. Ich kann sicher sagen dass ich keine Regeln gebrochen habe und die Entscheidung des Casinos absolut unfair ist. Ich hatte zuvor 1000€ eingezahlt mit dem vierten Bonus aus dem Willkommenspaket und nach Abschluss der Umsatzbedingungen 3600€ Guthaben welches ich zur Auszahlung beantragt hatte.

Ich habe Email verläufe die ich gerne weiterleite.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lucky Hunter Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Stay safe.

Hello Tomas, I have just forwarded you the last 2 emails from Lucky Hunter because they are too long for screenshots and another email with screenshots of the previous histories.

According to my emails, I created my account on January 20, 2024, and I was blocked on August 20, 2025, a few hours after I requested my withdrawal.

I only played slots that were allowed.

Hallo Tomas, ich habe dir gerade per Email die letzten 2 E-Mails von Lucky Hunter weitergeleitet da diese zu lange für Screenshots sind und eine weitere Email mit Screenshots der vorherigen Verläufe.

Laut meinen E-Mails habe ich meinen Account am 20.01.2024 erstellt und gesperrt wurde ich am 20.08.2025 ein paar Stunden nachdem ich meine Auszahlung beantragt hatte.

Ich habe ausschließlich Slots gespielt die erlaubt waren.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear BoehserOnkel,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Lucky Hunter Casino representative to join this conversation and participate in resolving this complaint.

Dear Lucky Hunter Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Hi Stefan and BoehserOnkel,

Thank you for bringing this matter forward. We would like to clarify that all explanations and supporting materials have been sent directly to Stefan for review by email.

Dear BoehserOnkel,

We kindly request that you provide a video in which you are holding your identification document in your hand for a minimum of 20 seconds, ensuring that your face remains clearly visible throughout the recording. You can send it to my email address stefan.m@casino.guru.

I'll be awaiting your reply.

Hello Stefan, I have sent the video to your email.

Hallo Stefan, ich habe dir das Video an deine Email gesendet.

Dear BoehserOnkel,

Thank you for your patience while I reviewed your case. I understand how important this matter is to you and approached it with care and attention.

After a thorough assessment of the information provided, I must conclude that the casino’s actions have been deemed justified. As such, there are no grounds to pursue the case further, and it will now be closed as rejected.

Due to confidentiality constraints, I’m unable to share specific details or internal evidence behind this decision. I understand this may be disappointing, and I appreciate your understanding.

You are, of course, entitled to disagree with this outcome. If you wish to take the matter further, you may submit a formal complaint to the relevant licensing authority for independent review.

I regret that I couldn't offer a more favorable resolution.

Kind regards,

Stefan, Casino.Guru