Lucky Ones Casino - O levantamento dos prémios dos jogadores está atrasado.

hello,

I deposited 100 and received a bonus.

I played through all of my bonus and increased my bets and won 9000 in two different transactions.

i tried to withdraw and send paperwork in for verification- this was on the 29th

on the 30th I decided to play a bit from

my 9000 as my payments were pending.

i had one amount for 6000 and one for 3000.

i recalled my 6000 and played 2000 from

that amount.

when I went to withdraw my amount was clearly able to do so. For 5 days I messaged the 24 hours crew and was given the same story about manager being able to clear the funds once the necessary security check was done.

on Saturday I emailed the support email address and by Sunday they declined it saying the bets amounts and bonus. This was not the case as I played though my bonus and these amounts were allowed to cash out.

they took my winnings and stole it.

i have all the emails and can show you the withdraw requests as well as two teams talking about two different bet amounts.

pleade help 😢 I really need that money and I won it.

Dear 27Tasha27,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

They even have the winning dates wrong! I won on the sept 29 but they are talking about the 30th

They stole the money and rejected the withdrawn, they lied and there talking about the wrong dates.

pls help 🙁

Hello I would like to drop

the claim.

its not worth it and please close my complaint.

thank you

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.