LuckyBlock Casino - A conta do jogador foi encerrada sem motivo aparente.

I started playing by repeatedly turning €20 into €300 and then losing it again.

At a certain point, I went from €100 to €1,500, which was properly paid out the next day.

From that amount, I deposited €500, which gradually increased to €12,500.

From this, €4,000 (the maximum daily withdrawal) was paid out. After that, I was asked to provide proof of address and ID verification, which I completed correctly, and my account was fully verified.

I then had to wait 24 hours before I could withdraw another €4,000. During that time, I unfortunately lost €8,500.

The €4,000 minus €5 fees was successfully deposited into my account.

After that, yesterday, I deposited a total of €5,200 in several parts. With the last €500, I managed to increase my balance to €6,500. I cashed out €4,000 and lost the remaining €2,500.

These winnings were earned fairly. Naturally, you would expect the €4,000 to be paid out. However, the withdrawal was suddenly canceled and I received the message: "Your account is closed."

Without any explanation or reason, this casino has stolen my money.

I have all the evidence: all played games, transactions, and conversations.

I expect the money I attempted to withdraw to be paid to my bank account immediately. Otherwise, I will make everything public.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LuckyBlock Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Did the casino provide any explanation why your account was blocked and your winnings confiscated?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino when you contacted them about the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Musa1,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas