LunuBet Casino - A conta do jogador foi encerrada.

Hello,

I am totally outraged with Lunubet and Funbet, at Lunubet I deposited €10,000 and they only let me withdraw €1,700 and I find that a guy named Kurt tells me that they are closing the account for my safety and that he could refund my money but he doesn't because then he would have to open my own account. It's surreal and I have everything credited in a chain of more than 60!!!! Emails that I make available to you. But that's not the end of it at the same time I find that I can't access Funbet and recover my balance and they reply again and again that they have closed my account by administrative decision and it is irrevocable.

Investigating I realize that both are from Novaforge But Kurt from Lunubet reiterates that no, they have the same agents.

I have everything with proof to make it available to you, although I have spoken to my bank to try to recover MY MONEY!!!

All the best

Hola,

Estoy totalmente indignada con Lunubet y Funbet , en Lunubet he depositado 10000€ y solo me dejaron retirar 1700€ y me encuentro que un tal Kurt me dice que cierran la cuenta por mi seguridad y que podría reembolsarme mi dinero pero no lo hace porque entonces tendría que abrirme mi cuenta . Es surrealista y lo tengo todo acreditado en una cadena de más de 60!!!! Correos que pongo a vuestra disposición. Pero ahí no termina todo al mismo tiempo me encuentro que no puedo acceder a Funbet y recuperar mi saldo y me contestan una y otra vez que han cerrado mi cuenta por decisión administrativa y es irrevocable.

Investigando me doy cuenta de que ambos son de Novaforge Pero Kurt de Lunubet se reitera en que no , tienen los mismos agentes .

Todo lo tengo con pruebas para ponerlo a vuestra disposición si bien he hablado con mi banco para tratar de recuperar MI DINERO!!!

Un saludo

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LunuBet Casino.

If you experience issues with any other online casino, kindly submit a separate complaint for each one. Please note that we believe online casinos can close players' accounts at any time for any reason. As long as they don't withhold the player's balance, we don't intervene.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain what the disputed amount represents in your situation?
• Sending all 60 emails will be counterproductive. Kindly share email evidence regarding the disputed amount of 4500€. Send the information to my email at [email protected] or post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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If anything seems suspicious, contact us directly.

Stay safe.

Thanks for your email.

Please share emails where you discuss the reasons for account closure and refund with the casino.

Looking forward to your reply.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Lucia83,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas