Magius Casino - As retiradas dos jogadores estão atrasadas.

Took deposits for months. Then I Won €1500, made my first withdrawal, had to split it into 3 withdrawals of 500 over 3 days.

My withdrawals are still at stage 1 of processing since the 22-8-25. Support not helping me.

Dear player, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Magius Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please share screenshots of your withdrawal requests?
• Have you made deposits using the same payment method?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

It’s my first withdrawal here.

they will not verify my account, keep saying it’s not needed. I’ve offered 5 times.

I won money with a deposit bonus, I did not break rules and wagered it correctly.made multiple deposits over last 6 months

Casino cancelled 2 of my withdrawals today,made on the 23rd and 24th August. I’ve been put back to stage 1 again. This is the 3rd week I’ve been chasing these guys. They paid out 1 of 3 withdrawals and cancelled the other 2.

I still have the money and n account but il prob have to wait another 17 days for the next withdrawal. Scandalous behaviour

Dear player, thank you for the updates. So you have received €500 out of €1500?

Did the casino explain why 2 withdrawals were cancelled? Have you already submitted new withdrawal requests? Did you opt for the same payment method?

Yes that’s correct. In regards to the 2 cancelled withdrawal,They said it was my bank or my browser and that it happens sometime. Total rubbish. I withdrew another 2x500 yesterday and today. Same bank.

I saw in there terms that if an account is not being used in 30 days they can shut me down. I’ve no intention of depositing again but I think that’s what they are trying to do. Delay till the 22-9 and they close me down if I don’t use my account.

I’m waiting fur 2 deposits since the 23 and 24 August. They cancelled them,so I’ve withdrawn again 2x 500

how long can these guys legally delay my withdrawals?

I’m losing my patience with these guys.

they cancelled my withdrawals fir the 2nd time. Il put some screenshots below to explain better.

Made 3 withdrawals on 22nd 23,24th paid me 1 of 3. And now keep cancelling my withdrawals. This was the last live chat I had tonight. She admitted it’s their fault my withdrawal are cancelled and not my payment provider

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello,

My name is Romi, and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear Magius Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

They have now paid out 2 of my 3 withdrawals . But they keep cancelling my withdrawals and putting me back to stage1 again today. This is ongoing since the 22 August. Unreal. Thank you for your help and your time Romi.

Dear Hurley,

We are pleased to inform you that your withdrawal has been successfully processed, and the funds were dispatched from our end on September 9, and September 14, 2025.  

The funds may take between 3 to 5 business days to reflect in your account; however, this timeframe is contingent upon the payment method utilized and the standards of your bank.

Regarding your concerns regarding your withdrawal getting cancelled. We would like to inform you that your withdrawal are getting cancelled by the payment providers and not by us.

However, we see you have attempted a withdrawal request. We assure you we will try our best to process your request as earliest as possible.

Thank you for being so patient with us! We really appreciate it.

Best regards,  

Magius team.

It’s the same 3 withdrawals from the 22 August.

No new withdrawals, just repeat withdrawals after ye cancel them.

and it’s not my payment providers fault.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Hurley,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Romi