Magius Casino - O levantamento dos prémios dos jogadores está atrasado.

I requested a Visa withdrawal (same account/card as deposit method) and was then cancelled. I tried for 2 days using two different cards but same outcome.

Contacted support and they advised that it was my bank that cancelled the transaction. Contacted my bank and they confirmed no attempts had been made and I sent the chat screenshots to support, along with emails of cancellation.

Support advised that Finance would contact and confirm a manual withdrawal.

No emails from Finance or Magius confirming the manual withdrawal nor amount to withdraw.

Check progress with support chat every day and told to remain patient.

Tried via bank transfer though says to contact support. No method to deposit via bank transfer so can’t withdraw and was advised by chat to use Visa, which is cancelled upon every attempt.

Used chrome to withdraw and using incognito mode. Still cancelled every time

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Dear tony666p,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear tony666p,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear tony666p,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru