Malina Casino - A retirada do jogador foi adiada.

Good evening. On October 17th, 2024, I requested a withdrawal of €350 and I have not yet received the amount in my account. Today marks 14 days, and the response from the chat is always the same. In the past, I have always been able to play and withdraw from this casino without any issues, and now it's been 14 days waiting to receive the amount in my account. The deposit was made via MBWAY and the withdrawal by bank transfer. Can you help? Thank you.

Boa noite. No passado dia 17.10.2024 levantei 350€ e até hoje não recebi o valor na conta. Hoje faz 14 dias e no chat a resposta é sempre a mesma. No passado sempre consegui jogar e levantar neste casino sem problema nenhum e agora estou já ha 14 dias para receber o valor na conta. O deposito foi feito por mbway e o levantamento por transferência bancária. Podem ajudar? Obrigado

Hello Knotz12345,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Malina Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Good evening,

The account has been verified since I created it. I'm going to say 4 months.

My winnings were made with real money.

The last time I spoke to the casino was on 29.10.2024 asking for explanations and I was told that the casino is a little late with the payment and that they apologize for everything.

They keep saying the same thing.

Thank you

Boa noite,

A conta está verificada desde que a criei. Vou dizer 4 meses.

Os meus ganhos foram conseguidos com dinheiro real.

A ultima vez que falei com o casino foi no dia 29.10.2024 a pedir explicações e foi-me dito que o casino está com um pouco de atraso no pagamento e que pedem desculpa por tudo.

Andam sempre a dizer o mesmo.

Obrigado

Good morning,

I've already received the amount in my account. Thank you

Bom dia,

Ja recebi o valor na conta. Obrigado

Dear Knotz12345, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru