Malina Casino - O jogador acredita que o seu pagamento foi atrasado.

Hello, I've already waited 21 days for a payout, and I've never had any problems with them before. Unfortunately, I started playing there again, and now I haven't received my payout after the agreed-upon three business days. I'm so stupid...

Hallo ich habe schon mal 21 Tage auf eine Auszahlung gewartet, sonst hatte ich nie Probleme mit denen, allerdings bin ich leider wieder dazu gekommen dort zu spielen und nun bekomme ich wieder nicht nach den vereinbarten 3 Werktagen meine Auszahlung, ich bin so doof …

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

It‘s now since the 15. of August, that I didnt recieved my Money, im verified I always got my Money from them

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Did you use the same payment method as for your previous successful withdrawals?

Have you contacted the casino to make sure they don’t need anything else from you regarding your verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

For the first three questions and no noBonus

Dear player, have you received the money?

No 🙁

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Thank u very Much

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Malina Casino representative to join this conversation.

Dear Malina Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Dear Mirka,

Thank you for inviting us into this conversation.

We are pleased to inform that Hilfeistnoetig2's withdrawal request has been successfully completed.

We wish you a great week!

Kind Regards,

Malina Casino Team

That’s Right, I got the Money, I just did another withdrawal hope the new One will get Done in the 3 business days

Dear player,

Please notify me, when you receive the mentioned withdrawal.

Thank you.

Yes I will its from wednesday, normally I should get it monday its about 400€, but I got the 280€

Dear all,

We would like to inform you that all the pending withdrawals have been successfully completed.

Thank you for the cooperation and patience throughout the process.

Best regards,

Malina Casino Team

Yes, there another 2 withdrawal, but i just asked for the withdrawal minutes ago

Hello MalinaCasino, why can i only do one withdrawal? It’s 500€ and I have 300€ before i could do both at same time ? And I still didnt get it please Help

Dear player,

Could you please confirm, if you still haven't received the last withdrawal?

Thank you.

Hello I got the 500€ today at 7pm, but not the 250€ from wednesday but they have time till monday for the third Work day

Dear player,

Have you received the last withdrawal by now?

No I didnt got the 250€, I opened anotber complaint because I didnt Found This One in very sorry

Dear player,

SInce you confirmed, that you received the full disputed amount, plus more payments, we'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Mirka Dubasova

Casino.Guru