Malina Casino - O jogador ainda não recebeu os seus prémios.

I hereby file an official complaint against MalinaCasino because my withdrawal of €500 has not been processed or paid out since October 6, 2025, despite my account being fully verified and my repeated contact with customer support.

I submitted all the required documents, including proof of identity, proof of address, and proof of payment, weeks ago. The casino confirmed my account as fully verified. However, my withdrawal hasn't been processed yet.

Customer support only responds with general phrases like "your withdrawal is being processed" or "please be patient," without providing any specific information or a date. There's no comprehensible explanation as to why a withdrawal hasn't been processed after more than ten days.

This behavior appears intentionally delaying and unfair to players. I get the impression that MalinaCasino is deliberately trying to delay payouts in order to pressure players or encourage them to continue playing. This does not meet the standards of a reputable online casino.

I therefore call for:

Immediate payment of my 500 euros, requested on October 6, 2025.

A written explanation as to why the payment has not yet been made.

A review of the case by the Casino Guru team to ensure that MalinaCasino adheres to fair withdrawal practices.

I'm also publishing this complaint to warn other players. Reputable providers pay out winnings reliably and promptly, but MalinaCasino is currently not doing so.

Contact with support: Multiple attempts via chat and email, no solution received

I hope that this complaint will get the process moving and that the payment will finally be made.

Many thanks to the Casino Guru team for their support.

Best regards

**** **********

Ich reiche hiermit eine offizielle Beschwerde gegen MalinaCasino ein, da meine Auszahlung von 500 Euro seit dem 06.10.2025 nicht bearbeitet oder ausgezahlt wurde, obwohl mein Konto vollständig verifiziert ist und ich den Kundendienst mehrfach kontaktiert habe.

Ich habe alle erforderlichen Dokumente, einschließlich Identitätsnachweis, Adressnachweis und Zahlungsnachweis, bereits vor Wochen eingereicht. Mein Konto wurde vom Casino als vollständig verifiziert bestätigt. Trotzdem ist meine Auszahlung bis heute nicht erfolgt.

Der Kundensupport antwortet nur mit allgemeinen Floskeln wie "Ihre Auszahlung ist in Bearbeitung" oder "bitte haben Sie Geduld", ohne konkrete Informationen oder ein Datum zu nennen. Es gibt keine nachvollziehbare Begründung, warum eine Auszahlung nach mehr als zehn Tagen immer noch nicht bearbeitet wurde.

Dieses Verhalten wirkt absichtlich verzögernd und unfair gegenüber Spielern. Ich habe den Eindruck, dass MalinaCasino bewusst versucht, Auszahlungen hinauszuzögern, um Spieler unter Druck zu setzen oder zum Weiterspielen zu bewegen. Das entspricht nicht den Standards eines seriösen Online Casinos.

Ich fordere daher:

Die sofortige Auszahlung meiner 500 Euro, beantragt am 06.10.2025.

Eine schriftliche Erklärung, warum die Auszahlung bisher nicht erfolgt ist.

Eine Überprüfung des Falls durch das Casino Guru Team, um sicherzustellen, dass MalinaCasino faire Auszahlungspraktiken einhält.

Ich veröffentliche diese Beschwerde auch, um andere Spieler zu warnen. Seriöse Anbieter zahlen Gewinne zuverlässig und zeitnah aus, MalinaCasino tut das derzeit nicht.

Kontakt mit Support: Mehrfach per Chat und E-Mail, keine Lösung erhalten

Ich hoffe, dass durch diese Beschwerde Bewegung in den Vorgang kommt und die Auszahlung endlich erfolgt.

Vielen Dank an das Casino Guru Team für die Unterstützung.

Mit freundlichen Grüßen

**** **********

Dear Juricool,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Juricool,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello,

My 14-day deadline has now expired. The withdrawal from October 6, 2025, at Malina Casino 25 has not been processed or executed to date. Since the casino has shown no progress within the specified timeframe, I now request that you officially publish my complaint and proceed with its processing.

Thank you for your support.

Hallo,

meine 14-tägige Frist ist nun abgelaufen. Die Auszahlung vom 06.10.2025 beim Malina Casino 25 wurde bis heute nicht bearbeitet oder ausgeführt. Da das Casino in der angegebenen Zeit keinerlei Fortschritt gezeigt hat, bitte ich euch jetzt, meine Beschwerde offiziell zu veröffentlichen und weiter zu bearbeiten.

Vielen Dank für eure Unterstützung.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Matej (matej.l@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello Juricool, nice to meet you!

My name is Matej and I will be taking care of your complaint going forward. I've just reviewed this case and fully appreciate your concerns regarding the requested pay out. I'll do my best to help you resolve this issue as soon as possible.

I’d like to invite a representative of Malina Casino to join the conversation and participate in the investigation of this case as well. Could you please provide more details as of why this player’s withdrawal request is being processed longer than usual? I would also appreciate if the casino could provide us with any and all relevant evidence. Any sensitive information or internal system files can be shared with me directly by e-mail matej.l@casino.guru.

Thank you for your patience and cooperation in advance.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Juricool,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Matej