Malina Casino - O levantamento dos prémios dos jogadores está atrasado.

I’m experiencing issues with Malina Casino regarding delayed withdrawals. I have two pending withdrawal requests, each for 500 euros: one via Revolut submitted on February 22, 2025, and another via Skrill on February 24, 2025. Initially, customer support informed me that the processing time would be three business days. However, after these periods elapsed, they repeatedly apologized, stating that the delays were due to the finance department. Recently, they mentioned that the withdrawal requests were automatically confirmed and had to be processed manually but assured me that the funds would be released promptly. Despite their assurances that my account is in good standing, the delays persist. Has anyone else encountered similar issues with Malina Casino, and how were they resolved? Any advice on how to proceed would be greatly appreciated.

Dear antoniovukovic46,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

as far as I've read, there are a lot of complaints regarding malina casino in the delay in payments, some players knew how to wait three weeks for the payment

Dear antoniovukovic46,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

nothing has changed, everything is the same, I contact customer support every day and I keep getting the same answer that they apologize and that the financial department is working on it, they have a lot of requests and that the payment will be made soon, it's been 2 weeks since the payment request

18 days without payment, I have no progress or concrete response from Malina Casino, they just write to me to be a little more patient, I don't know how long this will be

Thank you antoniovukovic46 for all the information provided. I will now forward your complaint to my colleague Jana (jana.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear antoniovukovic46,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Malina Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

23 days have passed and everything is the same, no specific answer from maline casino, they keep writing the same thing and in the status it says that the request is still under review and the customer support says that they can't do anything because it is up to the finance department, this is not normal to wait this long for two payments of 500 euros each

Both payments went through yesterday, thanks for the help, yes it was a long wait but they definitely paid, now I know I'll never play with them again

Dear antoniovukovic46,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Jana

Casino.Guru