Malina Casino - O pagamento do jogador foi atrasado.

help me to withdraw this please😭🙏🙏

Dear necor24,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Why so very long days??

Dear necor24,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear necor24,

Can you please advise if you have ever processed a withdrawal from the casino and if your account is already fully verified?

Additionally, did you accumulate your winnings with real money or bonus balance?

Awaiting your response.

Regards,

Nick

My account is very fully verified never ever to process my withdrawal and i cannot use the bonuses to play the game im using my real money to play this game that why im stress to not withdraw this money 😭😭🥹🥹

Sir this is the 14 days business but no once to process my withdrawal

My account is very fully verified and i cannot use the bonuses to winning this game i use the real money to win that why i complain this situation and this case help me to resolve this im begging to this please im bothered and stress😭😭😭

Hello sir help me this case sir please im begging sir🙏🙏🙏🙏😭😭😭🥹🥹

Hello sir what s the update of this case??

Dear necor24,

Firstly, please stop spamming the complaint, it won't make us answer faster.

I will now forward your complaint to my colleague Jana (jana.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear necor24,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Malina Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Thankyou for your helping maam jana🥹🥹🥹🙏

Dear all

Thank you for your patience.

We are sorry for the inconvenience cause. Kindly be advised that customer withdrawals are being checked with priority to be processed as soon as possible.

Best Regards

Malina Casino Team

Im happy for this day thankyou thankyou for helping me i thankyou thankyou 😭😭😭😭 i thankyou from my heart🥰🥰

Dear necor24

Thank you for your patience.

Kindly be informed that your withdrawals are complete and paid out on our side.

Best Regards

Malina Casino Team

Dear necor24,

could you please let us know when you will receive your funds?

Yes i will recieve the funds thankyou for helping me and us thankyou thankyou i always thankyou🥰🥰🥰🥰

Dear necor24,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jana
Casino.Guru