Malina Casino - Os ganhos do jogador foram confiscados.

286€ stolen by this casino

193€ condition to finish and 94€ winnings not paid

286€ de voler par ce casino

193€ condition terminer et 94€ de gains pas payer

Dear Alba696,

Thank you very much for submitting your complaint. Thank you very much for submitting your complaint. Unfortunately, based on the current description of events, I cannot assist you with this case, and I will need more information. Could you please elaborate? How did the casino steal your winnings?

I will be patiently waiting for your reply.

Best regards,

Kristina

I deposited €20 received €20 (100%)

I played on games with 0.9 per turn

At €193.9 last bet I get a bonus on the game

Balance 193€ winnings on the games 93.72€

Suddenly my account shows €0 and the winnings of €94 are not credited

I contact the chat who gives me the €193 but with conditions of 5790€ (30X)

I explain to them that it's wrong it's my money the conditions were met.

He corrects said but this time I go from 5790€ to 1000€ of condition again I tell them that I met the conditions which were 600€ and they don't want to understand anything I contact them by email and no answer in short it's dishonest and cheaters

Thank you very much for your reply, Alba696. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Alba696,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have send to your email

Thank you very much, Alba696, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Alba696,

I'm Michal, and I have taken over this complaint. I have reviewed this case, I will contact the casino to shed more light on this matter.

I would like to invite Malina Casino to join the conversation.

Dear Malina Casino,

Upon reviewing the screenshots from the player, it looks like the player has finished the wagering of the bonus, thus the funds in their account at that time should have been considered real money.

While I appreciate that your team has recredited the player with the funds, but as these were just bonus funds that have to be wagered again, this does not entirely seem like an appropriate resolution of the issue. Please forward me the player's full game log including the progress of the bonus wagering to review the course events at michal.k@casino.guru

For your information this casino has never answered, I sent many emails and I told them that the €193 + €94 of winnings were mine and I NEVER got them back in chat I had to wait a total of nearly 10 hours each time it is to wait 1 hour then change of colleague then our specialists will keep you informed and never they 1 single return from this casino not even a hello it’s not a correct casino! At the registration we have the choice to choose or not to be registered for advertising which I had refused since can I start to receive offers by sms when I contact them by telling me that I would no longer receive anything within 24 hours in short it continues lol but how to continue on a casino of thieves? Loooool

Chat started on 28 Feb 2025, 12:40 AM (GMT+0)

(12:40:28)*** Amir joined the chat ***(12:40:28)Amir

Hi thieves when will I get my money?

(12:43:15)*** Alonso joined the chat ***(12:43:19)Alonso

Hello, welcome to our live chat!

(12:43:25)Alonso

Please note that repeated attempts to contact the Live Chat using inappropriate language, may result in a temporary or permanent ban from our chat service.

(12:43:57)Amir

Hi you took my money it's called co

(12:44:10)Amir

how?

(12:44:35)Amir

When you take someone's money, isn't that stealing?

(12:45:01)Amir

I sent a lot of emails and never got a response!!!

(12:45:07)Alonso

What money sir?

(12:45:13)Amir

MY MONEY

(12:45:28)Alonso

Could you explain your case to me please?

(12:45:32)Amir

193€ and 94€ winnings on a game that I never received

(12:46:19)Amir

I HAD 193€ in my REAL money account AND IN PLAIN GAMES I WON 94€ and your colleague took everything from me

(12:46:35)Amir

What do you call that?

(12:47:10)Amir

I'm not insulting you, I'm just telling the truth that this casino is not honest!

(12:47:32)Amir

I sent at least 20 emails and never received a response from your specialists!

(12:49:02)Amir

And it's always the same in chat! You tell me to wait for a change of colleague then be patient then you will be contacted by email and I NEVER GOT A RESPONSE

(12:49:30)Amir

What would you do in my place????

(12:50:01)Alonso

Please let us know. To further verify the missing earnings, our team needs the following information:

- Name of the game

- Amount of missing winnings

- Time the error occurred

- Bet amount

- Balance before error

- Explanation of what happened

You can check your gaming activity from your profile in the history section.

(12:50:11)Amir

I ALREADY SENT!!!!!!!!!!

(12:50:25)Alonso

By email?

(12:50:36)Amir

In chat and by email YES

(12:50:47)Amir

This problem has been going on for 1 month

(12:50:51)Alonso

Let me check this for you. Please wait a few minutes while I check your account.

(12:51:22)Amir

And NOBODY ANSWERS EMAILS

(12:52:06)Alonso

I will inform them, thank you for your patience.

(12:52:25)Amir

PFFFF STILL THE SAME ANSWER WAIT

(12:52:41)Amir

Then it will be a change of colleagues

(12:52:53)Amir

And then you will be contacted by email!

(12:53:51)Amir

I contacted the casino guru forum and they are waiting for your service to explain why you are not giving me my money?!

(12:54:34)Alonso

It's good I got the answer

(12:54:37)Amir

And of course on my account and under review for several days but NO RESPONSE

(12:54:57)Amir

And what did they tell you?

(12:55:03)Alonso

Unfortunately there is nothing to credit because you have not lost anything unfortunately it is an administrative decision.

(12:55:38)Amir

So you won't give me the 193€ and the 94€ winnings?

(12:56:11)Amir

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(12:56:19)Amir

Did I invent this gain?

(12:56:53)Amir

Oddly enough I win €93.72 but my account is at €0 how did I lose nothing?

(12:57:28)Alonso

I understand you Amir but unfortunately it is an administrative decision.

(12:57:40)Amir

This is stealing

(12:57:52)Amir

Basically you are thieves

(12:58:10)Alonso

This chat session will now be terminated, due to inappropriate use of language.

(12:58:26)Amir

You are thieves and dishonest

(12:58:49)Amir

I will file a complaint

(12:59:09)Amir

Chat started on 28 Feb 2025, 12:40 AM (GMT+0)

(12:40:28)*** Amir joined the chat ***(12:40:28)Amir

Salut les voleurs quand vais je recevoir mon argent?

(12:43:15)*** Alonso joined the chat ***(12:43:19)Alonso

Bonjour, bienvenue sur notre live chat !

(12:43:25)Alonso

Please note that repeated attempts to contact the Live Chat using inappropriate language, may result in a temporary or permanent ban from our chat service.

(12:43:57)Amir

Salut vous m’avez pris mon argent cela s’appelle co

(12:44:10)Amir

comment?

(12:44:35)Amir

Quand tu prend l’argent a quelqu’un c’est pas du vole?

(12:45:01)Amir

J’ai fait beaucoup de mails et jamais eu de réponse!!!

(12:45:07)Alonso

Quel argent monsieur?

(12:45:13)Amir

MON ARGENT

(12:45:28)Alonso

Pourriez vous m'expliquer votre cas svp?

(12:45:32)Amir

193€ et 94€ de gains sur un jeux que j’ai jamais reçu

(12:46:19)Amir

J’AVAIS 193€ dans mon compte d’argent RÉEL ET EN PLAINS JEUX JE GAGNE 94€ et votre collègue m’a prise tout

(12:46:35)Amir

Comment appel tu cela ?

(12:47:10)Amir

Je ne t’insulte pas je dis juste la vérité que ce casino n’est pas honnête!

(12:47:32)Amir

J’ai fait au moins 20 mails jamais eu de retour de vos spécialistes!

(12:49:02)Amir

Et c’est toujours pareille en tchat ! Vous me dite attendez changement de collègue ensuite patience ensuite vous serez contacté par mail et J’AI JAMAIS EUX DE REPONSE

(12:49:30)Amir

Tu ferais quoi à m’a place????

(12:50:01)Alonso

Merci de nous en informer. Pour vérifier davantage les gains manquants, notre équipe a besoin des informations suivantes :

- Nom du jeu

- Montant du gain manquant

- Heure à laquelle l'erreur s'est produite

- Montant du pari

- Solde avant l'erreur

- Explication de ce qui s'est passé

Vous pouvez vérifier votre activité de jeu à partir de votre profil dans la section historique.

(12:50:11)Amir

J’AI DÉJÀ ENVOYÉ!!!!!!!!!!

(12:50:25)Alonso

Par email?

(12:50:36)Amir

En tchat et par mail OUIIIIII

(12:50:47)Amir

Ce problème dure depuis 1 mois

(12:50:51)Alonso

Laissez-moi vérifier cela pour vous. Veuillez patientez quelques minutes pendant que je consulte votre compte.

(12:51:22)Amir

Et PERSONNE RÉPOND AU MAILS

(12:52:06)Alonso

Je vais les informer merci pour votre patience.

(12:52:25)Amir

PFFFF TOUJOURS LA MÊME RÉPONSE ATTENDEZ

(12:52:41)Amir

Ensuite cela sera changement de collègues

(12:52:53)Amir

Et après vous serez contacté par mail!

(12:53:51)Amir

Moi j’ai contacté le forum casino guru il attendent que votre service explique pourquoi vous me donnez pas mon argent?!

(12:54:34)Alonso

C'est bon j'ai eu la reponse

(12:54:37)Amir

Et la bien sur mon compte et en révision depuis plusieurs jours mais AUCUNE RÉPONSE

(12:54:57)Amir

Et ques que il vous on dit?

(12:55:03)Alonso

Malheuressemnt il n'ya rien a crediter car vous n'aves rien perdu malheuressement c'est une decsion adminsitrative.

(12:55:38)Amir

Alors les 193€ et les 94€ de gains vous me les donnez pas?

(12:56:11)Amir

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(12:56:19)Amir

Ce gains je l’ai inventé?

(12:56:53)Amir

Bizarrement je gagne 93,72€ mais mon compte et a 0 € comment j’ai rien perdu?

(12:57:28)Alonso

Je vous comprends Amir mais malheuressemnt c'est une decision adminsitrative.

(12:57:40)Amir

C’est du vole

(12:57:52)Amir

En gros vous êtes des voleurs

(12:58:10)Alonso

Cette session de chat va maintenant être terminée, en raison d'une utilisation inappropriée du language.

(12:58:26)Amir

Vous êtes des voleurs et malhonnête

(12:58:49)Amir

Je vais déposer plainte

(12:59:09)Amir

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Alba696,

I have received communication from the casino team. I require some time to thoroughly examine all the information and evidence presented to me in order to determine the appropriate next steps.

Ok thank you I'm waiting to hear from you and thank you for what you do

Dear Alba696,

I have taken the time to thoroughly examine your game log from February 7th and have reflected on the situation. I've communicated my insights on how we can address this matter with the casino team and am currently waiting for their feedback. I hope to provide you with some positive news soon.

Dear Malina Casino,

I have replied to your email and look forward to your response.

They also wrote to me yesterday for the 10th time I answered them the same thing for the game information they sent me a pdf and of course the winnings in question are not displayed.. in short I doubt a lot of their sincerity. I'm not at 193+93.72 € but on principle that I did this... they must have problems but to treat them it takes a lot of time in short very disappointed with their services! I will have had to contact you so that he would take the problem seriously 😔

Hello Michal,

We have shared another response to you via email. We humbly ask you to please check and let us know if any further details needed.

We will wait for your update. Thank you!

Best regards,

MalinaCasino team.

Dear MalinaCasino team,

Thank you for your message, I have replied back with some additional enquiries.

Dear Alba696,

I have gained a clearer perspective on the matter, and it appears that the circumstances differ somewhat from your earlier account. It has been revealed that the initial bonus you claimed, which was 100% up to €100 on February 7, was only valid for a duration of 24 hours. This bonus likely had different wagering requirements; however, you did not meet the wagering criteria within that timeframe, resulting in its automatic cancellation by the system. Subsequently, you contacted live chat and received a similar bonus from the agent, albeit with a higher wagering requirement, which you indicated was unsatisfactory. The live chat agent then provided you with a bonus that had more favorable wagering conditions, but unfortunately, you were unable to complete the wagering and your funds were exhausted through gameplay. This suggests that the €193 was typically depleted by your gaming activities.

The question that remains is: what happened to the €93.70? Do you happen to have the bet ID associated with this win? I was unable to find this win in your game log and the casino team could not find it either, so to be able to check this with the gameprovider the bet ID is needed. There were a few higher wins recorded, but none amounted to €93.70. Can you confirm that this win occurred on February 7?

They are liars! The bet was largely made! It was my money! And why do I have the photo of the winnings???? They are liars and thieves they are not honest we surely deleted this part! The photo proves the winnings and my account has 0 have you seen? I'm not close to €300 but it's over I'll never deposit on this thieves' casino again!!!

Dear Alba696,

I acknowledge the photo with the win of €93.70 you have shared with us, however as I have mentioned I was not able to find this win in your game log. Could you please provide the bet ID linked to this win? It is necessary for verification with the provider. Additionally, can you confirm that this win took place on February 7?

How do you want me to give you a history where everything is modified?!

My money was not a bonus!!!!

And the winnings were not paid I have all the evidence to them to provide you with what you need!!! To explain to you why he passes for thieves!! Pfff it's up to me to prove the winnings of a thieves' casino it's the world upside down

Hello all,

We would like to clarify that starting wager of this exact bonus was (deposit + bonus) x30, it should be mentioned in Terms & Conditions at the bottom of the email/SMS offer player received. Starting wager was: (193 + 193) x30 = 386 x 30 = 11,580.

Bonus expired as 24 hours was over. Yet, we restored it with wager : 0/965. It's contributed, just system counts it as newly added bonus and wager is displayed as 0/amount , but it's already re-credited with the contributed one.

Therefore, we kindly request Alba696 to share the email / SMS offer received so things would be cleared.

We are waiting for your update.

Best regards,

MalinaCasino team.

That's where it's wrong! Deposit €20, bonus received €20, conditions €600 My money was withdrawn by the casino! The conditions were met!!! That's why I'm telling you this casino is a liar and a thief!

I never deposited €193 as it is possible that I have €5790 of conditions or even €1000 of conditions?????? I have deposit 20€ ans received 20€ bonus

Dear Alba696,

Please forward me the email or SMS of the bonus you initially utilized, as it appears the wagering conditions of €600 as you mentioned are most likely not correct. As I was made aware, the deposit bonuses at Malina Casino in general have the wagering conditions set as the bonus amount and the associated deposit amount (bonus + deposit) that need to be wagered to fulfil the deposit bonuses wagering conditions. So in your case, it should be €20 deposit + €20 bonus. 20 + 20 = 40 x30(wagering) = €1200 in 24 hours and not €600 as you mentioned.

As has been previously mentioned, you did not meet the wagering criteria within that timeframe, resulting in its automatic cancellation by the system. Subsequently, you contacted live chat and received a similar bonus from the agent, albeit with a higher wagering requirement. So to somehow provide clarity into the situation, please share the bonus email or SMS of the original bonus with its specific rules you must have received.

You have to ask them! Then logically, stop defending thieves!!! How can you defend thieves? How much does he pay you? Okay, conditions 1200, think a little about what I'm going to say and figure out the problem!!!! Condition 1200 as you say My money €20 and €20 bonus With thousands of spins, I had already finished and they set me €5800 in conditions, then €1000 in conditions??!!! I had 193, how is that possible? THINK BEFORE DEFENDING THIEVES FROM MALINA CASINO OF THIEVES!!!

Where is my winnings of 94€???? It's up to me to prove the theft I'm suffering from this shitty casino??? I sent you photos, have you seen???? It's up to me to look for it and prove that I'm being robbed by this casino???? I find you dishonest! !

Dear Alba696,

I fully understand that my responses and findings do not meet your expectations, but as I have mentioned above your assumptions do not align with the facts.

It has been revealed that the initial bonus you claimed, which was 100% up to €100 on February 7, was only valid for a duration of 24 hours. You did not meet the wagering requirements within that period, leading to its automatic cancellation by the system. Additionally, there is no record in your game log indicating that the €193 you are referencing was available in your account as withdrawable real money.

Afterwards, you reached out to live chat and received a similar bonus from the agent, reinstating the €193 (bonus money) though it came with different wagering requirements, as previously explained. Subsequently, you used up all the funds in your balance through continued play. However, you have not met the wagering requirements for the additional bonus you received either. There seems to be no grounds for dispute here. Additionally, you have still not provided the bonus email or SMS containing the specific rules of the original bonus that you must have received; could you please clarify why that is?

Now, as I previously mentioned, the key question remains: what happened to the €93.70? This amount is not recorded in your game log, and the casino team has been unable to locate it as well. To verify this with the game provider, we need the bet ID. I want to reiterate that I have thoroughly reviewed all the screenshots you have shared, including the one showing the €93.70 win in the Big Bass game. However, as stated before, this win is not documented in your game log, and the casino team could not find it, which raises concerns about the validity of the screenshot.

Please understand that I am not defending the casino; however, the claims you have made do not correspond with the available facts and evidence we could gather. To be able to somehow move with your complaint please provide me the initial email or SMS of the offer you received where the Terms & Conditions are clearly visible and the bet ID of the €93.70 win. You can share it either here in the complaint thread or send it to my email michal.k@casino.guru

Understand that they are manipulators! That this photo is real I wouldn't have invented it.. how do you want me to find the gains when he manipulates everything? How do you explain that even if I had €20+20 bonus at 60X conditions it comes back to €1200 condition..

Do you know how the €40 casino works? I would have suddenly gone up to €193?

When I tell you that it's a dishonest casino why did you put me €5790 of condition? Then €1000 of condition?

They tell you that he can't find how do you want me to find the information deleted from this casino? Is the offers of this casino never mention it is how much the conditions. This money was mine! Can you really imagine this casino saying yes yes we before taking our money? Seriously! Here on the photos it's well noted screenshot

Dear Alba696,

Although I aimed to help you and resolve your issue, I am starting to feel that any further discussion with you will not yield any effect. You seem to overlook or even ignore the explanation I have provided based on the evidence available. While you certainly have the right to your own opinion, it doesn't mean that it is the correct one. Moreover, you still have not provided us with the original email or SMS of the initial bonus that "started" the whole situation.

As I have explained to you multiple times, the funds that you saw in your balance at that time were never withdrawable funds. You have not fulfilled the wagering requirement for any of those bonuses in question.

Once the original bonus (that you have NOT provided us with the original email or SMS or any other proof) expired after 24 hours, you reached out to live chat and received a similar bonus from the agent, reinstating the €193 (bonus money) though it came with different wagering requirements, this was this:

You have "complained" about the high wagering requirement of this bonus, thus the livechat agent adjusted the wagering conditions in what seems to be a goodwill gesture, to this one:

However, despite this, you still HAVE NOT fulfilled the wagering conditions of any of the bonuses.

Do you want to say the casino was dishonest to you by accommodating your concerns and offering you better wagering conditions?

You depleted your balance with your gameplay; please explain what dishonest actions you believe the casino has taken here?

Now to the the €93.70 win.

You have placed multiple bets in that game and as I already repeatedly mentioned none of the best placed in your game log corresponded to the €93.70 win, that's why the bet ID is crucial for us and the casino team to investigate this with the game provider. There was no indication of any error with the game and despite your screenshot, any winnings that are awarded from any bets are calculated from the data on the server. That's why the screenshot raises concerns about its validity.

Moreover, Malina Casino, like any other online casino, has this rule mentioned in its terms and conditions:

8.3 You accept and agree that the result of the games on the Website is defined by a Random Number Generator and you accept the results of all such games. You agree that in the event of a discrepancy between the result of a game that appears on your screen and the game server utilized by the Website, the result on the game server shall prevail. You agree that our records will be the sole and sufficient evidence in determining the terms and circumstances of your participation in the relevant online gambling activity and the results of such participation

This or a similar rule is an industry standard rule that can be found in almost all online casinos.

With all this being said, to be able to somehow move with your complaint please provide me the initial email or SMS of the offer you received where the Terms & Conditions are clearly visible to assess if this will alter the situation and the bet ID of the €93.70 win. You can share it either here in the complaint thread or send it to my email michal.k@casino.guru

Unfortunately I don't have that! But I understand that you want to protect a casino thieves! And I stop there because it's not up to me to provide the proof but to have! It's up to them to explain how it is that he wins €193 and €94 and that his account is at €0 it's still up to them to tell you what we are except that you yourself have seen that there are inconsistencies in their casinos

They are thieves, my money was real according to you when you deposit 20+ 20€ what are the conditions? 60% 70%? I have never seen that! Why have they never responded to a single email???

Chat started on 10 Feb 2025, 08:16 PM (GMT+0)

(08:16:34)*** Amir Shabani joined the chat ***(08:16:34)Amir Shabani

How much and conditions for a €20 deposit and a €20 bonus (100%)

(08:22:47)Amir Shabani

And when will your service resume responding to my emails?

(08:29:38)*** Cruz joined the chat ***(08:30:01)Cruz

Hello! Welcome to Customer Support Service!

My name is Cruz and I will be assisting you today.

(08:30:06)Cruz

Kindly note, that at the moment you are connected to our English customer support, however, our chat uses auto-translate mode, therefore, please feel free to keep using your language!

Please keep in mind that some errors in translation may occur, but we hope this function will allow us to help you to the best of our ability.

(08:30:47)Cruz

Please, do not close the chat window and give me a moment to check your question. I will be back with an answer shortly.

(08:31:24) Amir Shabani

It's your dishonest colleague who left without answering my questions!!!

(08:31:50)Cruz

Let me check that

(08:32:17)Amir Shabani

I want to know what the conditions are for a 20€ deposit with 100%

(08:34:57)Amir Shabani

Is anyone there?

(08:35:43)Cruz

On your first deposit of at least 20 EUR or currency equivalent, you can take advantage of a 100% bonus up to 500 EUR + 200 Free Spins!

You can claim the Free Spins after the 100% bonus has been wagered, in batches of 20 spins every 24 hours within 10 days from receiving the bonus.

Make sure to contact us to claim the bonus before you start playing with the deposit, in case the Welcome bonus is not available for activation in the bonus section of your profile.

Also, keep in mind that deposits made through Skrill or Neteller do not qualify for this promotion.

(08:36:01) Amir Shabani

Yes, but what is the condition?

(08:36:16)Cruz

You just need to deposit at least 20 EUR at one deposit

(08:36:33)Amir Shabani

Ok and what is the condition how many times?

(08:36:35)Cruz

You will receive 100% bonus of the deposit and 200 Free spins

(08:36:45)Cruz

20 Free spins for every day until it reaches 200

(08:37:06) Amir Shabani

How many times should the 20€ be wagered?

(08:37:19)Cruz

The wager of the bonus is 70x times

(08:37:48) Amir Shabani

Is it noted where?

(08:38:25)Cruz

By the conditions of the site

(08:38:34)Cruz

You can check them at the bottom of it

(08:39:12)Amir Shabani

Ok so can you add the 193€ (my money) with these conditions and not 193€ with 5790€

(08:39:57)Amir Shabani

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(08:40:21)Cruz

Sadly I can't

(08:40:27) Amir Shabani

And when will the winnings of €94 be paid to me?

(08:40:38)Cruz

Every bonus has different conditions

(08:41:37)Amir Shabani

Yes, I think you took my real €193 and added it to me with 30x conditions.

(08:42:43)Amir Shabani

At that moment there was a glitch, you took my money and didn't pay my winnings.

(08:43:08)Amir Shabani

And when I search in the history it is deleted

(08:43:36)Amir Shabani

I have been sending emails for several days and of course NO RESPONSE

(08:43:39)Cruz

We should let you know when you need to play first with the real balance and then with the bonus one

(08:44:26)Amir Shabani

Basically you took my money 193€ and the winnings on the bonus 94€ and that's normal?

(08:44:46)Cruz

Thank you for informing us about this. To check further regarding the missing winnings, our team requires the following details:

- Name of the Game

- Game Provider

- Your balance before the bet

- Time of the bet

- Bet amount

- Win amount

- Bet ID

You can check your gaming activity from your profile under the history section.

(08:46:19)Amir Shabani

Name of the game

- Supplier of the Big Bass Vegas Double Down Deluxe game

- Your balance before the bet €193

- Betting time 6:00 p.m.

- Bet amount €0.9

- Amount of winnings 93.72

- Bet ID deleted by your colleagues

(08:46:38)Amir Shabani

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(08:47:58)Amir Shabani

Yes 193.9€ bet 0.9€ bonus then I win and my balance goes to 0€ 🤣😂🤣😂🤣😂

(08:48:34)Cruz

Let me check that

(08:48:48)Amir Shabani

I sent an email to your team and no one…

Malheureusement je n’ai pas ça! Mais voilà je comprend que vous veuillez protéger un casino voleurs! Est moi j’en arrête la parce que c’est pas à moi de fournir les preuves mais a eu! C’est à eux d’expliquer comment ce fait il que il gagne 193€ et 94€ et que sont compte et a 0€ c’est encore à eux de vous dire ce qui l’on est sauf que vous avez vous même vue que il y a des incohérences dans leurs casinos

c’est des voleurs mon argent étaient réel d’après toi quand tu dépose 20+ 20€ les conditions sont de combien? 60% 70%? Je n’ai jamais vue cela ! Pourquoi n’ont il jamais repondu à 1 seul mails???

Chat started on 10 Feb 2025, 08:16 PM (GMT+0)

(08:16:34)*** Amir Shabani joined the chat ***(08:16:34)Amir Shabani

Combien et les conditions pour 20€ de dépôt et 20€ de bonus (100%)

(08:22:47)Amir Shabani

Et quand es que votre service va reprendre à mes mails?

(08:29:38)*** Cruz joined the chat ***(08:30:01)Cruz

Hello! Welcome to Customer Support Service!

My name is Cruz and I will be assisting you today.

(08:30:06)Cruz

Kindly note, that at the moment you are connected to our English customer support, however, our chat uses auto-translate mode, therefore, please feel free to keep using your language!

Please keep in mind that some errors in translation may occur, but we hope this function will allow us to help you to the best of our ability.

(08:30:47)Cruz

Please, do not close the chat window and give me a moment to check your question. I will be back with an answer shortly.

(08:31:24)Amir Shabani

C’est ton collègue de malhonnêtes qui à quitté sans répondre à mes questions!!!

(08:31:50)Cruz

Let me check that

(08:32:17)Amir Shabani

Je veux savoir combien est la conditions pour 20€ de dépôt avec 100%

(08:34:57)Amir Shabani

Y a quelqu’un?

(08:35:43)Cruz

On your first deposit of at least 20 EUR or currency equivalent, you can take advantage of a 100% bonus up to 500 EUR + 200 Free Spins!

You can claim the Free Spins after the 100% bonus has been wagered, in batches of 20 spins every 24 hours within 10 days from receiving the bonus.

Make sure to contact us to claim the bonus before you start playing with the deposit, in case the Welcome bonus is not available for activation in the bonus section of your profile.

Also, keep in mind that deposits made through Skrill or Neteller do not qualify for this promotion.

(08:36:01)Amir Shabani

Oui mais quel et la condition?

(08:36:16)Cruz

You just need to deposit at least 20 EUR at one deposit

(08:36:33)Amir Shabani

Ok et quel est la condition c’est fois combien?

(08:36:35)Cruz

You will recieve 100% bonus of the deposit and 200 Free spins

(08:36:45)Cruz

20 Free spins for every day until it reaches 200

(08:37:06)Amir Shabani

Les 20€ doivent être miser combien de fois?

(08:37:19)Cruz

The wager of the bonus is 70x times

(08:37:48)Amir Shabani

Est c’est noté ou?

(08:38:25)Cruz

By the conditons of the site

(08:38:34)Cruz

You can check them at the bottom of it

(08:39:12)Amir Shabani

Ok alors peut tu ajouter les 193€ (mon argent) avec ces conditions et non 193€ avec 5790€

(08:39:57)Amir Shabani

Visitor uploaded: IMG_7256.png

URL: https://peachhelpsupport.zendesk.com/attachments/token/HFoqvWlkXBtKj40zQLsW0fzQ7/?name=IMG_7256.png

Type: image/png

Size: 1826959

(08:40:21)Cruz

Sadly i can not

(08:40:27)Amir Shabani

Et quand es que le gains de 94€ me sera payé?

(08:40:38)Cruz

Every bonus has different conditions

(08:41:37)Amir Shabani

Oui je pense bien vous m’avez pris mes 193€ réelles que en m’a ajouté avec des conditions de 30X

(08:42:43)Amir Shabani

À ce moment là y a eu un beugue vous m’avez pris mon argent et pas payer mes gains

(08:43:08)Amir Shabani

Et quand je cherche dans l’historique c’est supprimé

(08:43:36)Amir Shabani

J’ai envoyé des mails depuis plusieurs jours est bien sûr AUCUNE RÉPONSE

(08:43:39)Cruz

We should let you know when you need to play first with the real balance and then with the bonus one

(08:44:26)Amir Shabani

En gros vous m’avez pris mon argent 193€ et les gains sur le bonus de 94€ et c’est normal?

(08:44:46)Cruz

Thank you for informing us about this. To check further regarding the missing winnings, our team requires the following details:

- Name of the Game

- Game Provider

- Your balance before the bet

- Time of the bet

- Bet amount

- Win amount

- Bet ID

You can check your gaming activity from your profile under the history section.

(08:46:19)Amir Shabani

Nom du jeu

- Fournisseur du jeu big Bass Vegas double down de luxe

- Votre solde avant le pari 193€

- Heure du pari 18h00

- Montant du pari 0,9€

- Montant du gain 93,72

- ID du pari supprimé par vos collaborateurs

(08:46:38)Amir Shabani

Visitor uploaded: IMG_7257.png

URL: https://peachhelpsupport.zendesk.com/attachments/token/EdUlKWPQdNTWa4lkDTow2t0VH/?name=IMG_7257.png

Type: image/png

Size: 9649665

(08:47:58)Amir Shabani

À oui 193,9€ miser 0,9€ bonus ensuite je gagne et mon solde passe à 0€ 🤣😂🤣😂🤣😂

(08:48:34)Cruz

Let me check that

(08:48:48)Amir Shabani

J’ai envoyé un mail à votre équipe et person…

Amir Shabani

Okay, and 20, how many times do I have to bet them?

(05:18:39)Annalisa

Could you please confirm for me if you are asking about what is your wager?

(05:19:04) Amir Shabani

No, I'm asking for my money back because I've already met the wagering requirements.

(05:19:24) Amir Shabani

You cheat you are thieves

(05:19:51)Annalisa

You have not met them, Amir :) you have to play the full amount in order to meet the requirements

(05:20:03)Annalisa

How did you meet the wagering requirements?

(05:20:08) Amir Shabani

Tell me how many times I have to wager the 20€ bonus?

(05:20:49)Annalisa

I'd kindly note that the wager is 30x times, Amir, you can also see the total amount that you should play on your bonus tab - it is 5,790 EUR in total.

(05:21:10) Amir Shabani

20€ X30 makes 600€

(05:22:00) Amir Shabani

I have already made the €600 bets, the €193 is my money and you have not given me the winnings of €94

(05:22:27) Amir Shabani

So the thief?

(05:23:19)Annalisa

I'd kindly inform you that even before your bonus disappeared, you didn't wager the amount of 600 EUR, Amir, you have just started, please bear with me I will fix the current wager

(05:24:05) Amir Shabani

I had 193€ in my account and I won 94€

(05:24:49) Amir Shabani

€193 bonus is impossible, you cheat a lot and it's obvious!!!!

(05:25:19)Annalisa

193 was the amount of the bonus you had earned before it disappeared, Amir?

(05:25:25)Annalisa

I have restored your amount that you have earned

(05:25:31)Annalisa

Please wait so we can fix the wager of ti

(05:25:40) Amir Shabani

Ok I'll wait

(05:26:46) Amir Shabani

I had 193€ in the account before it disappeared then game bonus I won about 94€ which were not credited making a total of about 285€! 😡

(05:28:10)Annalisa

I am checking your request with the relevant department, so please bear with me a little longer while I wait for an update from them.

(05:28:39) Amir Shabani

Yes! I'm waiting and telling them they're THIEVES!!!!

(05:30:50) Amir Shabani

You took me for a beginner? Giving me €193 in bonuses under €5,800 conditions when the condition is €600! They're really dishonest!!!

(05:31:19)Annalisa

Thank you very much for your patience. I am still looking into your inquiry and I will have an answer for you shortly. My sincere apologies for any inconvenience caused.

(05:32:07) Amir Shabani

You steal my money and in exchange give me a bonus with conditions of €5800 😂🤣😂🤣😂🤣😂 I've never seen such dishonest things!

(05:32:53)Amir Shabani

You won't be able to say otherwise 🤣🤣🤣🤣🤣

(05:34:08) Amir Shabani

€20 bets and €20 bonus conditions €600 I played widely the

(05:34:29)Annalisa

Kindly note that it will be fixed, Amir, please bear with me while the relevant department is making a review of this problem!

(05:34:53)Amir Shabani

I hope this will be corrected and that

(05:35:02) Amir Shabani

will give me my last winnings

(05:35:50) Amir Shabani

193+93.72 = €286.72 condition largely finished!

(05:37:27)Annalisa

Just to let you know, I am looking into your request, but it may take a few more minutes, so thank you for your patience.

(05:37:42) Amir Shabani

Yes yes 😂😂😂

(05:38:01) Amir Shabani

I think you realized your mistake.

(05:39:27) Amir Shabani

I'm especially waiting to know what mistake your department made.

(05:39:46) Amir Shabani

And the excuse you're going to find?

(05:40:57)Annalisa

Looks like I will need a few more minutes to check this for you. I appreciate your patience.

(05:41:19) Amir Shabani

Yes I know here expect a lot

(05:44:09)Annalisa

Thank you so much for understanding, I will have an answer for you soon.

(05:44:18) Amir Shabani

Ok

(05:45:41) Amir Shabani

I don't have much choice, you steal my money and then give me a bonus in exchange 😂😂😂

(05:47:46)Annalisa

I am checking your request with the relevant department, so please bear with me a little longer while I wait for an update from them.

(05:48:03) Amir Shabani

And your department takes its time to find an excuse because there is no problem you created one

(05:48:32) Amir Shabani

Taking my real money and giving it as a bonus is very dishonest!!!

(05:49:09)Annalisa

Thank you for the wait, Amir, I'd kindly note that your bonus was restored with the correct wager now!

(05:49:12)Annalisa

About the missing win

(05:49:14)Annalisa

From 94 EUR

(05:49:19)Annalisa

Can you fill out a form for me?

(05:49:23)Annalisa

So I can send your request

(05:49:27)Annalisa

For a further check

(05:49:42)Amir Shabani

I sent you the photo

(05:50:01)Annalisa

Thank you for informing us about this. To check further regarding the missing winnings, our team requires the following details:

- Name of the Game

- Game Provider

- Your balance before the bet

- Time of the bet

- Bet amount

- Win amount

- Bet ID

You can check your gaming activity from your profile under the history section.

(05:50:12) Amir Shabani

For ….

Amir Shabani

Ok et 20 je dois les miser combien de. fois?

(05:18:39)Annalisa

Could you please confirm for me if you are asking about what is your wager ?

(05:19:04)Amir Shabani

Non je demande mon argent parce que j’ai déjà effectué les conditions de mises

(05:19:24)Amir Shabani

Vous trichez vous êtes des voleurs

(05:19:51)Annalisa

You have not met them , Amir :) you have to play the full amount in order to meet the requirements

(05:20:03)Annalisa

How did you meet the wagering requirements ?

(05:20:08)Amir Shabani

Dit moi combien de fois les 20€ bonus je dois les miser?

(05:20:49)Annalisa

I'd kindly note that the wager is 30x times , Amir , you can also see the total amount that you should play on your bonus tab - it is 5,790 EUR in total.

(05:21:10)Amir Shabani

20€ X30 cela fait 600€

(05:22:00)Amir Shabani

J’ai déjà effectué les 600€ de mises les 193€ est mon argent et les gains de 94€ vous ne me les avez pas donner

(05:22:27)Amir Shabani

Alors la voleuse?

(05:23:19)Annalisa

I'd kindly inform you that even before your bonus disappeared , you didn't wager the amount of 600 EUR , Amir , you have just started , please bear with me I will fix the current wager

(05:24:05)Amir Shabani

J’avais 193€ dans mon compte et j’ai gagner 94€

(05:24:49)Amir Shabani

193€ de bonus c’est impossible tu triche beaucoup et c’est flagrant!!!!

(05:25:19)Annalisa

193 was the amount of the bonus you had earned before it disappeared , Amir ?

(05:25:25)Annalisa

I have restored your amount that you have earned

(05:25:31)Annalisa

Please wait so we can fix the wager of ti

(05:25:40)Amir Shabani

Ok je patiente

(05:26:46)Amir Shabani

J’avais 193€ dans le compte avant que il disparaisse puis bonus de jeux j’ai gagné 94€ environ qui ne sont pas crédité soit au total environ 285€! 😡

(05:28:10)Annalisa

I am checking your request with the relevant department, so please bear with me a little longer while I wait for an update from them.

(05:28:39)Amir Shabani

Oui! J’attend est dite leurs que c’est des VOLEURS!!!!

(05:30:50)Amir Shabani

Toi tu m’a pris pour un débutant? Me donner 193€ de bonus conditions 5800€ alors que la condition et de 600€ ! Vraiment des malhonnêtes!!!

(05:31:19)Annalisa

Thank you very much for your patience. I am still looking into your enquiry and I will have an answer for you shortly. My sincere apologies for any inconvenience caused.

(05:32:07)Amir Shabani

Vous me voler mon argent et en échange en me donne du bonus avec des conditions de 5800€ 😂🤣😂🤣😂🤣😂 jamais vue aussi malhonnête!

(05:32:53)Amir Shabani

Tu ne pourra pas dire le contraire 🤣🤣🤣🤣🤣

(05:34:08)Amir Shabani

20€ de mises et 20€ de bonus conditions 600€ j’ai jouer largement le

(05:34:29)Annalisa

Kindly note that it will be fixed , Amir , please bear with me while the relevant department is making a review of this problem !

(05:34:53)Amir Shabani

J’espère que cela sera corrigé et que

(05:35:02)Amir Shabani

en me donnera mon dernier gains

(05:35:50)Amir Shabani

193+93,72 =286,72 € condition largement fini!

(05:37:27)Annalisa

Just to let you know, I am looking into your request, but it may take a few more minutes, so thank you for your patience.

(05:37:42)Amir Shabani

Oui oui 😂😂😂

(05:38:01)Amir Shabani

Je pense que vous vous êtes rendu compte de votre erreur

(05:39:27)Amir Shabani

J’attends surtout de savoir l’erreur que votre service a commis

(05:39:46)Amir Shabani

Et l’excuse que vous allez trouver?

(05:40:57)Annalisa

Looks like I will need a few more minutes to check this for you. I appreciate your patience.

(05:41:19)Amir Shabani

Oui je connais ici en attend beaucoup

(05:44:09)Annalisa

Thank you so much for understanding, I will have an answer for you soon.

(05:44:18)Amir Shabani

Ok

(05:45:41)Amir Shabani

J’ai pas trop le choix vous me voler mon argent puis en échange en me donne du bonus 😂😂😂

(05:47:46)Annalisa

I am checking your request with the relevant department, so please bear with me a little longer while I wait for an update from them.

(05:48:03)Amir Shabani

Et la vôtre service prend sont temps pour trouver une excuse parce que y a aucun problème vous en avez créer un

(05:48:32)Amir Shabani

Prendre mon argent réel et le donner du bonus c’est du grande malhonnêteté!!!

(05:49:09)Annalisa

Thank you for the wait , Amir , I'd kindly note that your bonus was restored with the correct wager now !

(05:49:12)Annalisa

About the missing win

(05:49:14)Annalisa

Of 94 EUR

(05:49:19)Annalisa

Can you fill a form for me

(05:49:23)Annalisa

So I can send your request

(05:49:27)Annalisa

For a further checkl

(05:49:42)Amir Shabani

Je vous ai envoyé la photo

(05:50:01)Annalisa

Thank you for informing us about this. To check further regarding the missing winnings, our team requires the following details:

- Name of the Game

- Game Provider

- Your balance before the bet

- Time of the bet

- Bet amount

- Win amount

- Bet ID

You can check your gaming activity from your profile under the history section.

(05:50:12)Amir Shabani

Pour ….

Dear Alba696,

I have once again reviewed the livechat transcripts you have previously provided and now posted again. While we can debate if the livechat agents could provide you more clearer information in their response, but the core informations that you seem to overlook are still there.

Please read:

(08:35:43)Cruz

On your first deposit of at least 20 EUR or currency equivalent, you can take advantage of a 100% bonus up to 500 EUR + 200 Free Spins!

You can claim the Free Spins after the 100% bonus has been wagered, in batches of 20 spins every 24 hours within 10 days from receiving the bonus.

Make sure to contact us to claim the bonus before you start playing with the deposit, in case the Welcome bonus is not available for activation in the bonus section of your profile.

Also, keep in mind that deposits made through Skrill or Neteller do not qualify for this promotion.

(08:36:01) Amir Shabani

Yes, but what is the condition?

(08:36:16)Cruz

You just need to deposit at least 20 EUR at one deposit

(08:36:33)Amir Shabani

Ok and what is the condition how many times?

(08:36:35)Cruz

You will receive 100% bonus of the deposit and 200 Free spins

(08:36:45)Cruz

20 Free spins for every day until it reaches 200

(08:37:06) Amir Shabani

How many times should the 20€ be wagered?

(08:37:19)Cruz

The wager of the bonus is 70x times.

(08:37:48) Amir Shabani

Is it noted where?

(08:38:25)Cruz

By the conditions of the site

(08:38:34)Cruz

You can check them at the bottom of it

(08:39:12)Amir Shabani

Ok so can you add the 193€ (my money) with these conditions and not 193€ with 5790€

(08:39:57)Amir Shabani

Visitor uploaded: IMG_7256.png

URL: https://peachhelpsupport.zendesk.com/attachments/token/HFoqvWlkXBtKj40zQLsW0fzQ7/?name=IMG_7256.png

Type: image/png

Size: 1826959

(08:40:21)Cruz

Sadly I can't

Then you started another chat with the agent Annalisa:

(05:20:08) Amir Shabani

Tell me how many times I have to wager the 20€ bonus?

(05:20:49)Annalisa

I'd kindly note that the wager is 30x times, Amir, you can also see the total amount that you should play on your bonus tab - it is 5,790 EUR in total.

(05:21:10) Amir Shabani

20€ X30 makes 600€

(05:22:00) Amir Shabani

I have already made the €600 bets, the €193 is my money and you have not given me the winnings of €94

(05:22:27) Amir Shabani

So the thief?

(05:23:19)Annalisa

I'd kindly inform you that even before your bonus disappeared, you didn't wager the amount of 600 EUR, Amir, you have just started, please bear with me I will fix the current wager

It is nowhere mentioned that the €193 was available as real money to you, nor did the agents confirm the wager of the bonus you have played with is 20 x 30 = 600. This was only claimed by you.

When you check the standard welcome bonus rules you can clearly see that the wagering is meant for bonus + deposit and not for deposit only.

So your assumption of the wagering 20 x 30 = 600 is NOT correct.

The correct wagering of the first bonus was as I mentioned previously €20 deposit + €20 bonus x30. Thus 20 + 20 = 40 x30(wagering) = €1200 in 24 hours and not €600 as you mentioned.

The 30x bonus wager that agent Annalisa mentioned to you was most likely meant for the 193 bonus funds that were (or were about to be) credited to you as an additional bonus (193 x30 = 5790) because she mentioned the total amount that you should play on your bonus tab - it is 5,790 EUR in total. So I would understand it this way.

I can agree with you that all this information could be written in a more easily understandable manner, but this was made a bit confusing maybe because of your other questions.

I trust this explanation finally provides the clarity you seek, as I find it increasingly challenging to convey this information to you in any other alternative manner.

This being said, and to sum it up, you simply have not fulfilled the wagering requirement for any of those bonuses in question; thus, you never had any real/withdrawable money in your balance at that time. I can understand that this might not be to your liking, but this assumption is based on all the available facts and evidence.

I consider this part of your complaint addressed and I don't think is productive to waste any more time on this.

The only remaining thing that I would still like to clarify is the €93.75 win in Big Bass Vegas Double Down Deluxe.

There are almost 900 bets you placed in that game on the 7th of February and 357 bets between 6 to 7 pm according to your game log so you need to understand it is not so easy to review all the bets even for the gameprovider and to confirm that all the best were correctly noted in the system, that's why the Bet ID is crucial for an easier, detailed investigation.

I have thoroughly examined your complete game log several times and discovered that there are just 6 winning bets among nearly 900 that exceeded €50, with none of these being for the amount of €93.75. I have kindly requested the casino team to contact the game provider to reassess both the game and your gameplay for any potential errors or issues. I look forward to seeing this clarified soon as well.

In the photo I sent you did you see 192.1€ then suddenly 0€?

You don't find suspicious?

Line 875 Excel file lost money 0€

1410 line Excel file in total with bets of €2.4 to 0.9 average 1.5 you will be able to see on the file

535 bets at €1.5 on average €803 bet and I promise you that if you do the calculation I would have finished the betting conditions

By taking my money and you believe them look at the file and the number of bets made you will see that I am telling the truth! 😓

Dear Alba696,

As I already mentioned, while you certainly have the right to your own opinion, it does not necessarily equate to it being accurate. Your response above appears to be based on assumptions that do not correspond with the available evidence. I have made another attempt to explain to you the course of events via email. I've tried to be as clear as possible. I really hope this has finally clarified the situation with your failure to fill in the bonus wagering.

As I have mentioned before, the only remaining thing that I would still like to clarify is the €93.75 win in Big Bass Vegas Double Down Deluxe. I have reached out to the casino team, requesting them to consult with the game provider to review both the game and your gameplay for any possible discrepancies. I look forward to receiving clarification on this matter soon.

Yes can't wait to see the excuse they will find! I remain on my opinion that this casino is dishonest!

But you base yourself on what they want to make believe! I'm not near €300 I asked in principle but it doesn't matter they lose a player who could have been active!

Dear Michal,

We have replied to your email.

We are kindly waiting for your update. 

Best regards, 

Malina Casino, 

Dear Malina Casino,

Thank you for your email and the information from the game provider. I have responded back and kindly ask you to request all available detailed information from the game provider they can to finally clarify that disputed round.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Honestly, from my side this casino is not correct! Deplorable service! And above all liars! I am not close to 300€ and because of that they lose players and will also lose more players because I am going to share my experience to show that with almost 3 months they have not yet found a solution! In short I give up I have wasted enough time with thieves! And if they decide to return the money they donated! I wish you good luck bye!!!

Sincèrement, de mon côté ce casino n’a rien de correct! Un service déplorable! Et surtout des menteurs! Je ne suis pas à 300€ près et à cause de ça il perde joueur et perdront aussi d’avantage de joueurs parce que je vais partager mon expérience pour montrer que voilà avec presque 3 mois ils n’ont pas encore trouvé de solution! Bref j’abandonne j’ai suffisamment perdu de temps avec des voleurs! Et si il decide de rendre l’argent que il on face dons ! Je vous souhaite une bonne continuation bye!!!

Hello Michal,

We have provided a reply to your email.

We are waiting for your update. Thank you!

Best regards,

MalinaCasino team.

Thank you for providing us with all the information and evidence, Malina Casino team.

Dear Alba696,

After receiving and reviewing your game log for the time period from the game provider, the disputed win of €93.75 in Big Bass Vegas Double Down Deluxe from the round 60779095154011 that is reflected in the screenshot you provided does not correlate with the data from the game provider server. The game Big Bass Vegas Double Down Deluxe was functioning normally, and the round 60779095154011 was normally completed, but it was not a winning round according to the data from the game provider; thus, naturally, no funds were credited to you. This was the reason why the casino team expressed concern about the authenticity of your screenshot.

I fully understand that this outcome is not the one you had hoped for, but we have to align with the relevant evidence and facts.

This or a very similar rule can be found in the terms and conditions of almost all online casinos.

8. Placing bets and gambling

8.3 You accept and agree that the result of the games on the Website is defined by a Random Number Generator and you accept the results of all such games. You agree that in the event of a discrepancy between the result of a game that appears on your screen and the game server utilized by the Website, the result on the game server shall prevail. You agree that our records will be the sole and sufficient evidence in determining the terms and circumstances of your participation in the relevant online gambling activity and the results of such participation.

After thoroughly reviewing all available information and evidence, we found no indication of misconduct on the part of the casinos. As was previously mentioned, you simply have not fulfilled the wagering requirement for any of those bonuses in question; thus, you never had any real/withdrawable money in your balance at that time. We, as an independent entity, have examined all relevant details and evidence and aimed to clarify the situation to the best of our capabilities. You are certainly entitled to disagree with this conclusion and may choose to escalate your concerns to the casino's licensing authority if you still believe your position is warranted; however, given the circumstances outlined, we regret to inform you that we cannot provide further assistance in this matter.

We are sorry we could not be of more help on this occasion.

Should you encounter any issues with this or any other casino in the future, please feel free to reach out to us, and we will try our best to help.

Best regards,

Michal

Casino Guru