Megapari Casino - A retirada do jogador está atrasada.

I haven't received any responses from the security team via email since March 7th. They say it was sent to specialists, and I haven't been allowed to withdraw the money since February 13th.

desde el dia 7 de marzo no recibo respuestas des equipo de seguridad via mail, dice que se envio a los especialistas y no se me permite retirar el dinero desde el dia 13 de febrero

Hello repo9888831324,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Megapari Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Thank you very much for the quick response. What does it mean that the account is verified? I've already withdrawn money and provided more documents to the security team. It wasn't bonus money, and they responded an hour ago, apologizing for the delay but without providing a solution for withdrawing my money.

muchas gracias por la respuesta veloz, que significa que la cuenta este verificada? ya retire dinero y facilite ms documentos al equipo de seguridad. no fue dinero de bonos y me respondieron hace una hora pidiendo disculpas por la demora pero sin brindarme solucion para el retiro de mi dinero

I clarify that I have withdrawn smaller amounts previously, the problem is that they do not allow me to withdraw the amount I currently have.

aclaro que he retirado montos menores anteriormente, el inconveniente es que no me permiten retirar la cantidad que tengo actualmente

The verification of my account is what is causing the delay, clearly not due to lack of cooperation but due to the delay of these serial scammers. I was asked for photos of my ID, the deposit via Astropay and also a selfie with my ID and the chat with the security team in the background. This last verification is the one that has been delayed for 10 days.

La verificación de mi cuenta es lo que causa la demora, claramente no por falta de cooperación sino por la demora de estos estafadores seriales, se me solicito fotos de mi dni, del deposito via astropay y tambien una selfie con mi dni y el chat con el equipo de seguridad de fondo, esta ultima verificación es la que lleva 10 dias de demora

This is your last response, greetings from Argentina, country of heroes and scammers.

esta es su ultima respuesta, saludos desde argentina pais de heroes y estafadores

Hello!

We sincerely apologize for the inconvenience you've encountered. Please be assured that we are thoroughly investigating your issue and are committed to resolving it promptly. Your patience in this matter is highly appreciated, and we will keep you informed with any updates as soon as they become available.

Dear Megapari Casino,

Would it be possible to give us a little insight why is the issues with the withdrawal taking so long at the first place?

If there is anything you can share with us, please forward it to nikolas.b@casino.guru or post it here.

Awaiting your response.

Regards,

Nick

what happen if they dont answer? 9 millions is big money here

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

They must be scared. 9 million or so could affect a website's reputation. Can I take legal action against the casino? If I don't receive a solution or at least their intention, I'll have to bet my entire savings, and if I lose, end my life. I need the money, not a bad review; that's not edible.

Deben estar asustados, 9 millones o un podría afectar la reputación en una página web. Puedo comenzar acciones legales contra el casino? En caso de no recibir una solución o su intención al menos tendré que apostar la totalidad de mis ahorros y en caso de derrota terminar mi existencia. Necesito el dinero no una Review mala, eso no se come

Dear Nick and repo9888831324,

28.03.2025 verification is passed, the player can play, deposit, withdraw. 

Hello repo9888831324,

Can you please confirm whether your account is now fully verified?

Regards,

Nick

I confirm, I've already withdrawn my money from the app. Thank you very much for the help.

confirmo, ya retire mi dinero de la aplicacion. muchas gracias por la ayuda

Dear repo9888831324,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru