MelSpin Casino - Os ganhos do jogador foram confiscados.

I won $11984.65 after depositing $10 and MelSpin forfeited all of The $11984.65 when I tried to withdraw my winnings

Dear lesh6141,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the withdrawal of your winnings.

To assist you effectively, could you please provide answers to the following questions?

• What specific reasons did MelSpin give for forfeiting your winnings?
• Have you attempted to contact their customer support regarding this issue? If so, what was their response?
• Were there any terms and conditions that you may have overlooked during your gameplay?
• Have you made any successful withdrawals from this casino before?
• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Hi it was slot game in jilli the game was King Arthur!

What is that ment to mean? How can spinning on your phone be suspicious betting activities?

Thank you very much, lesh6141, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you lesh6141 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask MelSpin Casino for their help in resolving this complaint. We would like to know why were the player's winnings confiscated and what can we do to help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Ok thank you

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter