MonsterWin Casino - A desistência do jogador está atrasada.

I have requested a withdraw several weeks ago when there website states withdrawals are 1-3 business days, I have asked multiple times on live chat why it isn’t being processed and keep getting told that there were a high amount of withdrawals over the weekend but promised me everything was good on my end, which doesn’t make sense with how long it is taking

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share a screenshot of your payout request with the status visible? Send the information to my email at tomas@casino.guru or post it here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi yes I have made successful withdrawals in the past but it was never this much money, yes I did wager bonus enough to get free cash and used that to make money I want withdrawn, I’ve used plenty of bonuses with them and never won anything either, I’ve used these guys for a solid couple months

No disrespect I really appreciate what you guys do, saving the gambling space but if you aren’t able to help me and don’t update their reviews on your site as "monsterwin" which was pretty popular at the time I researched it and had a high rating on your site as it still does, to not change this would say a lot about the site

Thanks for your patience.

After the rating of the casino is updated by the data team, which happens several times per year, only complaints closed as unresolved have a negative impact on the rating of a casino. We need to give the casino a chance to react and work on a solution. Thanks for your understanding. You can read more on how we rate online casinos in our article: https://casino.guru/guide/our-casino-reviews

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martin (martin.l@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello Jaydenyoulton76,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the MonsterWin Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain to us what happened? I understand that there is a possibility of the casino being overwhelmed by a large number of withdrawals, but is there a particular timeframe, in which Jaydenyoulton76 can expect his withdrawal to be processed?

Dear all,

We truly appreciate your patience.

We would like to inform you that last withdrawal requests were completed on 09.11.2025 and there are no withdrawal requests for now.

Jaydenyoulton76, please request new withdrawal in order to payout your remaining balance.

We appreciate your cooperation.

Best regards,

MonsterWin Team

Dear MonsterWin Casino representative,

thank you very much for the update. I am confident the issue will be resolved in the near future.

Dear Jaydenyoulton76,

can you please confirm whether you have received your funds? Are you able to request additional withdrawals? Please keep us updated on any new developments.

Dear Jaydenyoulton76,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Martin
Casino.Guru