MostBet Casino - As retiradas dos jogadores estão sendo canceladas.

The Mostbet casino is not paying my winnings. I had already complained another day, but I decided to deposit with them again. However, they are not depositing into my account. In the last 4 attempts, my withdrawals were canceled.

Casino mostbet não paga meus ganhos , já havia reclamado outro dia mas resolvi depositar novamente na casa , mas não depositam em minha conta , nas últimas 4 tentativas foram canceladas as retiradas

Hello Gildemberg,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MostBet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• When was the last time you processed a withdrawal from the casino?
• Did you receive any response from the casino regarding this matter?

Looking forward to your answer.

Regards,

Nick

The casino replies that it will sort it out, but it never lands in my bank account.

Attached are my canceled orders and the casino's response about payment

As respostas do casino e que irá resolver, mas nunca cai na minha conta bancária

Segue em anexo meus pedidos cancelados e a resposta do casino sobre pagamento

Hello Gildemberg,

Could you let us know if this balance was accumulated through a bonus or real-money deposits? Additionally, have you tried using an alternative payout method?

Please note that withdrawals may take up to 14 days to process. If your latest request is not canceled again, I recommend waiting until this period has passed.

Do keep us updated with any developments.

Best regards,

Nick

Dear Gildemberg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.