MostBet Casino - O pedido de retirada do jogador está sendo cancelado.

I have been a long-time customer of Mostbet and have made several deposits and withdrawals. However, now I am unable to withdraw my winnings of 500 reais. Every time I request a withdrawal, it gets canceled, and my winnings are returned to my account. I've contacted the chat support, but they don't solve the issue and can't tell me what the problem is. These winnings were achieved with real money deposits, not through bonuses.

Sou cliente antigo da mostbet já fiz vários depósitos e saques , mas agora não consigo sacar meus ganhos de 500 reais , toda vez que solicito a retirada , cancelam a retirada e meus ganhos voltam para a conta , entro em contato com o chat mas não resolvem não sabem me dizer qual é o problema , os ganhos foram ganhos com depósito em dinheiro real , não foi por bonus .

Hello Gildemberg,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MostBet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• When was the last time you processed a withdrawal from the casino?
• Did you receive any response from the casino regarding this matter?

Looking forward to your answer.

Regards,

Nick

Good afternoon, yesterday I received a message from mostbet saying that I had to play more... no reason... I went and played slots, I got tired of waiting and having my withdrawals canceled, unfortunately I lost the amounts, I'm verified I've already made withdrawals and several deposits, I tried to talk to the chat more than 5 times and every time I had to wait 24 hours or 72 hours, I thank you from casino guru, but unfortunately I lost my patience and I ended up losing the amounts.

Boa tarde , ontem recebi uma mensagem do mostbet dizendo que eu tinha que jogar mais... sem motivos ... , eu fui e joguei slots , cansei de esperar e ter os meus saques cancelados , infelizmente eu perdi os valores, sou verificado já fiz saques e vários depósitos, eu tentei falar com o chat mais de 5 vezes e todas as vezes tinha que esperar 24 horas ou 72 horas , agradeço a vocês do casino guru , mas infelizmente perdi a paciência e acabei perdendo os valores.

Dear Gildemberg,

I’m sorry to hear that your balance has been lost. Based on the information provided, it seems that either you had an active bonus or needed to meet wagering requirements for your deposit (standard AML Policy).

Regrettably, we will need to close the complaint as the initial issue is no longer applicable. However, please don't hesitate to reach out if you encounter any further issues with online casinos in the future.

Best regards,

Nick