Mr Bet Casino - A retirada do jogador está atrasada.

The provider delays the payment under flimsy pretexts.

The account was already verified at the time of the withdrawal request, including all payment methods.

There is a bank account with Revolut Bank, to which withdrawals have been made several times without any problems in the past.

I also use a prepaid credit card from aircash, which was accepted before the bank account.

Payouts to credit cards are generally not offered.

When the withdrawal request was submitted, the verification was suddenly reset and had to be completed with regard to the payment method.

Revolut Bank was not affected by this.

However, the Aircash debit card requires proof of ownership, as the card does not contain the name except for the signature.

When contacted, Aircash stated that there was no way to confirm ownership other than through a transaction receipt showing a payment made to the recipient in question.

I selected a payment to Mrbet and sent the transaction number to aircash.

I received a transaction confirmation in PDF and forwarded it via the corresponding window at mrbet.

Mrbet now insists that this is not a suitable document and is withholding payment.

And this despite the fact that this card is not even offered for withdrawals and the payment is to be made to Revolut Bank, as has happened several times in the past.

I'm also constantly told that I have to upload my bank statement and bank card, which isn't possible with this pure debit card.

Despite all explanations, for the past month we have been constantly replying with the text from our bank card and bank statement.

Helene S***

Der Anbieter verzögert die Auszahlung unter fadenscheinigen Vorwänden.

Der Account war zum Zeitpunkt des Auszahlungsantrages bereits verifiziert, auch alle Zahlungsmethoden.

Es besteht ein Bankkonto bei der Revolut Bank, auf das in der Vergangenheit mehrfach problemlos ausgezahlt wurde.

Desweiteren verwende ich eine Prepaidkreditkarte von aircash, die schon vor dem Bankkonto akzeptiert war.

Auszahlungen auf Kreditkarten werden grundsätzlich nicht angeboten.

Mit Stellung des Auszahlungsauftrages, wurde die Verifizierung plötzlich wieder zurückgesetzt und sollte vervollständigt werden, hinsichtlich der Zahlungsmittel.

Die Revolut Bank war nicht betroffen hiervon.

Allerdings die Aircash-Debikreditkarte, von der man einen Nachweis der Inhaberschaft verlangt, da auf der Karte der Name nicht vermerkt ist bis auf die Unterschrift.

Auf Anfrage bei Aircash erklärte man, dass es keine Möglichkeit gäbe die Inhaberschaft zu bestätigen, ausser über einen Transaktionsbeleg über eine an den betreffenden Empfänger geleisteten Zahlung.

Ich habe eine Zahlung an Mrbet ausgewählt, die Transaktionsnummer an aircash gesendet.

Ich bekam einen Transaktionsnachweis in PDF und habe diesen weitergeleitet über das entsprechende Fenster bei mrbet.

Mrbet beharrt nun darauf, dass dies kein geeignetes Dokument sei und hält die Zahlung zurück.

Und das obwohl diese Karte für Auszahlungen gar nicht angeboten wird und die Zahlung wie schon mehrfach in der Vergangenheit zur Revolut Bank geleistet werden soll.

Man sagt mir auch immer wieder ich müsse Kontoauszug und Bankkarte hochladen, was es bei dieser reinen Debikreditkarte eben nicht gibt.

Allen Erklärungen zum Trotz antwortet man nun seit 1Monat gebetsmühlenartig den Text von Bankkarte und Kontoauszug.

Helene S***

Dear Alona40,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with withdrawing money from the casino. To better understand your situation and assist you in resolving this issue, I would appreciate it if you could provide us with the following details:

• Can you confirm the exact date you submitted your withdrawal request?
• Do I understand correctly that you have made successful withdrawals before?
• Can you provide any screenshots or documents that show your attempted verification processes?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

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Stay safe.

Hello,

Payment was requested on September 18, 2025.

I have uploaded 3 screenshots showing the completed and pending transactions.

Unfortunately, I don't have any screenshots of the verification attempts because for quite a long time I thought it was a misunderstanding that needed to be cleared up.

Best regards

Alona40

Hallo,

die Zahlung wurde am 18.09.2025 beantragt.

Ich habe 3 Screenshots bei ihnen hochgeladen auf denen vollzogene und die ausstehende Transaktion zu sehen sind.

Screenshots habe ich von den Verifizierungsversuchen leider nicht, da ich ziemlich lange dachte, es handle sich um ein auszuräumendes Missverständnis.

Liebe Grüsse

Alona40

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Alona40,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina