Mr Bet Casino - A retirada do jogador foi adiada.

Gentlemen, I have been fighting for 2 weeks for the online casino Mr. Bet, to withdraw a million pesos, a documentation verification that has been full of disrespect, 48 hours that became a circle every time they say that the documentation was not sent perfectly, 1 was the identity card, the square had to be perfect, now they ask me for the deposit of the 11th, I send it to them but it does not have to be the edges without going out because it must be perfect, I send them a statement of my bank account, with my name, my account, it is not to their liking either, I sent them the documentation by email, it is also useless because it has to be on the web, on the web they send one and then ask why the rejection because it was another does not match what appears in verification, gentlemen, I have other online casinos where I have won much more, I am a VIP client, I have been playing for years and in 24 hours they deposit my withdrawal, but here it has become something cumbersome, lack of respect for my person, an absurd inconsistency of how it should be act as a client, because the page receives deposits instantly, does not wait, does not wait 48 hours, and because I have to go through all this, it makes me think that they do not want to pay me, I am supposed to enter there thinking that it was a serious page, but here I am still stuck since their verdict is only valid but my complaints are not, what I am not going to allow them to laugh at me, as I said before, I won fairly.

Señores llevo 2 semanas luchando para que el casino online Mr. Bet, de un retiro de un millón de pesos, una verificación de documentación que ha estado llena de faltas de respeto, 48 hrs que se volvió un circulo cada vez que dicen que la documentación no se envió perfecta, 1 fue la cédula de identidad la cuadratura tenía que ser perfecta, ahora me piden el deposito del día 11, se los envío pero no tiene que ser los bordes sin salirse porque debe ser perfecta, le mando un extracto de mi cuenta bancario, con mi nombre, mi cuenta, tampoco no es de su agrado, les mandé por correo la documentación tampoco sirve porque tiene que ser en la web, en la web manda uno después pregunta porque el rechazo no porque era otra no coincide con lo que sale en verificación, señores yo tengo otros casino online donde he ganado mucho más soy cliente vip, llevo años jugando y en 24 hrs me depositan el retiro, pero aquí ya se volvió algo engorroso, falta de respeto a mi persona, una inconsecuencia absurda de como se debe actuar aun cliente, porque la página recibe los depósitos al instante no espera no espera 48 hrs, y porque debo pasar todo esto, me da a pensar que no me quieren pagar, se supone que entre ahí pensando que era una página seria, pero aquí sigo pegada ya que el veredicto de ellos es solo válido pero mis quejas no, a lo que no voy a permitir que se rían de mi persona yo como dije anterior gane limpiamente.

Dear Drina,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a crucial and essential process, during which the casino ensures that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly, and it may take a few working days to complete this thorough process. 

• When did the KYC procedure start, and what exact documents were requested?
• What specific documentation have you submitted so far, and how many times have you re-submitted the same documents?
• Have you provided all the required documents as soon as possible and in the correct format? 
• Could you specify which documents were rejected and the reasons given for the rejection?
• Were any of the documents accepted?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Natalia

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear Drina,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru