Mr Bet Casino - Os ganhos do jogador foram reduzidos.

Dear Sir or Madam, I played last night for an amount of about 640 and the casino reduced the amount to 150 euros. I only had about 44 euros in bonus money after that I could pay out 596, so to speak, but the casino gave me mine Balance deleted ... I turned to the casino and was only put off, I only turned to Guru with the hope that they would help me ... lg

Sehr geehrte Damen und Herren ich habe gestern Abend gespielt hatte ein betrag von ungefähr 640 und aufeinander hat mir das casino den Betrag auf 150 Euro herabgesetzt hatte nur noch ca 44 Euro Bonus Geld danach könnte ich so zu sagen 596 auszahlen aber das casino hatte mir mein Guthaben gelöscht ...ich wandte mich ans casino und wurde nur vertröstet nur habe ich mich an Guru gewendet mit der Hoffnung das sie mir weiter helfen...lg

Dear johannesklein68,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without an active bonus? If you have redeemed any promotional offer, please specify which one was it. You can forward its name or a specific link when replying.

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello Petronela, I had received a bonus of 50 euros because I came across a listening lv and I had also received free spins, after which I had a profit of 600 euros. After that I would have to convert around 187 euros so that I could pay out my winnings I then reached it up to about 44 euros and still had a balance of 640 euros suddenly the casino 🎰 deleted 496 euros for me...lg

Hallo Petronela, also ich hatte ein Bonus von 50 Euro erhalten da ich auf ein hören lv gekommen bin und ich hatte auch Freispiele bekommen danach habe ich ein gewinn von 600 Euro bekommen .Danach müßte ich noch soo ca 187 Euro umsetzen damit ich mein Gewinn auszahlen kann habe dann es bis 44 Euro ungefähr erreicht und hatte noch ein Guthaben von 640 Euro plötzlich hatte mir das casino 🎰 496 Euro gelöscht...lg

Hello everyone, I wanted to share some good news that the casino 🎰 has restored my credit to its original state 🙂

Hallo zusammen ich wollte eine freudige Nachricht mitteilen das das casino 🎰 mir mein Guthaben wieder in Ursprung gemacht hat 🙂

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, johannesklein68, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru