MrPunter Casino - O jogador afirma que o seu pagamento foi atrasado.

Constantly when I play while depositing money everything always works perfectly when it comes time to withdraw everything gets stuck..

Specifically, because in the past the withdrawal amounts were small, I canceled the withdrawals this time, but I will not do so!!

It's not possible when you play once to not get paid because what's the point of playing? Of course, in automated messages, they are the first to always check the account, while payments are always made only from there!!!

shame

Συνεχώς όταν παίζω ενώ στην κατάθεση χρημάτων πάντα όλα λειτουργούν τέλεια όταν έρχεστε η ώρα της ανάληψης όλα κολλάνε ..

Συγκεκριμενα επειδή στο παρελθόν τα ποσά ανάληψης ήταν μικρά ακύρωνα τις αναλήψεις αυτήν την φορά όμως δεν θα το κάνω !!

Δεν είναι δυνατόν όταν παίζεις μια φορά να μην πληρωθείς διότι ποιος είναι ο λόγος να παίζεις ; Φυσικά στα αυτοματοποιημένα μηνύματα είναι πρώτοι πάντα ελέγχουν τον λογαριασμό ενώ πάντα οι πληρωμές γίνονται μόνο από εκεί !!!

ντροπη

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Ilias123,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

No, the ascension never progresses to a stage.

I'd like to send you a photo so you can understand.

always stays under review

I had applied again on the 26th of the previous month, and the application had remained the same.

Οχι η ανάληψη ποτέ δεν προχωράει στάδιο

θα θες στείλω φωτογραφία να καταλάβετε

πάντα μένει στο under review

Είχα κάνει πάλι αίτηση στις 26 του προηγούμενου μήνα που είχε μείνει ίδια πάλι η αίτηση

I went to talk to the live chat even though I know the answer hahaha...

and finally they blocked me

Can you tell me what else I can do? I'm also sending you the email I sent to them this morning. Please come in and help me.

Πήγα να μιλήσω με την live chat αν και ξέρω την απάντηση είδη χαχαχα …

και τελικά με έχουν μπλοκάρει

μπορείτε να μου πείτε τι άλλο μπορώ να κάνω σας στέλνω και εμαιλ που έστειλα το πρωί σε αυτούς μπες και με εξηπηρετησουν

I am also sending the message I received from them.

Στέλνω και το μήνυμα που έχω λάβει από αυτούς

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Ilias123,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila