MyEmpire Casino - O jogador quer fechar contas, mas não recebe resposta.

Good evening... I have been trying to contact you for a long time.

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I'm trying to close and unsubscribe completely and they don't answer me.. they keep sending me promotional messages.. the document emails are and ...please do something I have an addiction problem

Καλησπέρα … προσπαθώ εδώ και πολύ καιρό να επικοινωνήσω με το

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προσπαθώ να κλείσω και να απεγγραφω τελείως και δεν μου απαντάνε .. συνεχίζουν να μου στέλνουν προωθητικά μνματα .. τα email εγγράφων είναι akistss201@gmail.com και akic17-5@hotmail.com … σας παρακαλώ κάντε κάτι αντιμετωπίζω πρόβλημα εθισμού

Dear akistss201,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).

Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is dominika.l@casino.guru.

Have you unsubscribed from the promotional emails from these casinos?

Also, do you currently have open accounts with all of these casinos?

Thank you very much in advance.

Best regards,

Dominika

I keep sending and they don't respond, I've deleted the emails.

me .. also I'm trying to deregister and it hasn't .. I'm registered in everything but without ever making a deposit

Στέλνω συνεχώς και δν απαντάνε έχω σβήσει τα email

μου .. επίσης προσπαθώ να κάνω απεγγραφη και δεν έχει .. είμαι σε όλα εγγεγραμμένος αλλά χωρίς να έχω κάνει κατάθεση ποτέ μου

Dear akistss201,

I'm sorry, but we won't be able to help you in this matter. The self-exclusion request where you stated the gambling problem clearly is the essential evidence that the player must provide in order for us to proceed with a case like this. I can only recommend how to request self-exclusion properly in the future.

When applying for the self-exclusion, state the reason why you want your account to be deactivated clearly and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible. I would also strongly recommend that you always save your self-exclusion request so that you have a valid proof of such action.

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings xxx xxx,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is xxx (gambling addiction)

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

Also, I would like to call your attention to our Self-Exclusion Assistance Tool https://casino.guru/global-self-exclusion-initiative/assistance-tool This tool will make it easier for you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.

Above all, if gambling no longer brings you joy and is becoming a burden, it is highly advisable to seek professional assistance. I strongly recommend reaching out to centers in your country that specialize in addressing gambling problems. You can find some of these centers by referring to the following link (https://casino.guru/problem-gambling-help-centers#cnt_87=true)

Kindly update us once you send the email to support@myempire.com.

Dear akistss201,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.