MyStake Casino - O jogador está enfrentando problemas com o processamento do depósito.

Good evening. I always play on MyStake. I always deposit through the Mercado Pago platform. When you choose that option, the MyStake website provides you with an alias to send the money to via Mercado Pago. In less than ten minutes, the money appears in my casino account. But the last deposit I made wasn't like that. For this reason, I filed a complaint a week ago, and I've been dealing with this ever since. They're asking me for PDFs of my bank statements. I tell them it's not necessary since I didn't use my bank account; I used Mercado Pago. I sent them a PDF screenshot of the transfer and my Mercado Pago transactions from the last week, and they still insist that it's not the documentation they're asking for. They close the case and say they can't do anything to help me get my money back. I provided them with a screenshot of the transfer and explained the problem. But it seems they think I'm an idiot, asking for documents they don't need. I'm furious. I want my money back, and the casino isn't taking responsibility. Here's a screenshot of the transfer. I hope you can help me; you've done so before. I've included an image of the method used, a screenshot of the transfer, and three screenshots of the transactions from February 20th to the present. I hope this helps.

Buenas noches.. yo siempre juego en mystake.. depósito siempre a través de la plataforma mercado pago . Al elegir esa opción la página mystake te proporciona un alias al cual enviar el dinero por mercado pago , en menos de diez minutos el dinero aparece en mi cuenta de casino.. pero la última carga que realicé no fué así.. por ltal motivo realice reclamos hace una semana que estoy con esto. Me piden PDF de mis movimientos bancarios.. les digo que no es necesario ya que no use la cuenta bancaria.. use mercado pago. Les mando la captura en PDF de la transferencia y de los movimientos de mercado pago en la última semana .. y aún así insisten en que no es la documentación que ellos me piden .. cierran el caso y dicen que no pueden hacer nada para que yo recupere mi dinero . Les proporcione la captura de la transferencia y les dice como fue el problema. Pero parece ser que me toman por idiota pidiéndome documento que no necesitan .. estoy furioso quiero mi dinero y el casino mo se hace responsable . Acá les mando la captura de la transferencia.. ojalá puedan ayudarme ya lo han echo en otras ocasiones. Les dejo imagen del método usado. Imagen de la transferencia. Y 3 imágenes de los movimientos realizados desde el día 20 de febrero hasta la fecha .. espero les sirva

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MyStake Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share a screenshot of the payment information the casino provided you to use?
• When was the last time you made a successful deposit in the casino?
• Is the deposit recorded in your deposit history in your player's account under a particular status? Would you be able to share a screenshot?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas