N1 Bet Casino - A conta do jogador é encerrada após solicitação de retirada.

N1bet stole my money. I played live roulette and won. After successfully passing verification, they informed me that I could withdraw my winnings. I initiated the withdrawal process and then suddenly got blocked!

N1bet украл мои деньги,я играл в рулетку лайв.выиграл.прошел верификацию успешно,сказали что могу выводить,поставил на вывод и блок!!!

N1bet stole my money, I played live roulette. I won. I passed the verification successfully, they said that I could withdraw, I put it on withdrawal and the block!!!

Dear B1ackFun,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with N1 Bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• Have you reached out to casino support and asked for assistance?
• Which documents you submitted for the verification of your account?
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

1) I have been a player for more than 1 year

2) Yes, I did, they said they blocked it by decision of the administration. Although an hour before that I successfully passed and they told me that I can withdraw

3) passport, selfie, bank statement

4) no. I don't use bonuses. I just went into live roulette and played it

1) я являлся игроком больше 1 года

2)да обращался,они сказали заблокировали по решению администрации.хотя за час до этого я прошел успешно и мне сказали что я могу выводить

3)паспорт,селфи,банковскую выписку

4)нет.я не использую бонусы.просто зашел в live рулетку и поиграл в ней

Thanks for your reply.

• Could you please share with me your communication with the casino to support your case? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here.

Dear B1ackFun,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.