N1 Bet Casino - O levantamento dos prémios dos jogadores está atrasado.

Pretty much hit my first big win was super exited until it came to withdrawing, they first said i had hit my limit limit witch was fine i was like sweet ill wait till next week and withdrawal 10k then the following week withdrawal another 10k to get my first big win.

how ever when it came up to the point of withdrawing after my limit had expired, i get hit with we need to verify your bank statements thought no worries ill get a bank statement, not good enough needed to have my name on it, got another statement with my name on it still not good enough because it was "scanned or edited" it was directly from one of the bank advisors over the phone who made me this with my bank stamped with its logo. i tried getting an non scanned or edited one finally found one that was good enough for them but the date range was from the 20th of fed to 20th of march as my bank automatically creates these statements. i got them to get the rest of the month from the 20th to the 1st of the month with this type of statement then submitted, both copies to them and again not good enough because its two documents, i dont understand they dont have a problem when i put 20-30k worth of money into the site but when it comes to withdrawing i have to deal with this. i like this site and what they offer and they had been a good site to play on up until this situation, thanks for taking the time to read through this. Braden

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Dear o73.g,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear o73.g,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear o73.g,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru