N1 Casino - O jogador está perdendo os bônus de depósito.

Hello, I have deposited €50 several times at this casino, but I haven't received any deposit bonuses, even though my first deposit was supposed to come with a 100% bonus & 150 free spins and a 75% bonus on the second deposit. Additionally, I was supposed to receive three more bonuses as part of the welcome package, and I've missed out on all other bonuses that should have been awarded with those deposits. The only bonuses I've received are loyalty bonuses that apparently have nothing to do with my deposits; they aren't linked in any way, meaning they are so-called non-deposit bonuses. In essence, I have not received a single deposit bonus, even though the first and at least the second deposit bonuses should have applied automatically. I have contacted customer service several times about this, but we haven't reached an understanding. They keep coming up with excuses about why I supposedly can't get those bonuses, but when I manage to counter their claims, they just close the chat. I would like to get at least the first and second deposit bonuses. Unfortunately, this issue won't be resolved without making this complaint. I have deposited €50 seven times at this casino, totaling €350, so I believe I am entitled to at least the first and second deposit bonuses. I've lost bonuses worth hundreds of euros due to some system error as to why I haven't received these bonuses, which they have admitted to, yet they still haven't manually credited any bonuses to me. I hope, casinoguru, you can help me get the bonuses I'm entitled to, as I am missing out on hundreds of euros. Thank you in advance.

Hei, olen tehnyt kyseiselle kasinolle monta eri 50€ talletusta mutta en ole saanut yhtään talletus bonusta tälle kasinolle vaikka ensimmäisestä talletuksesta olisi pitänyt saada 100% bonus + 150 ilmaiskierrosta ja toisesta talletuksesta 75% bonus. Lisäksi minun olisi pitänyt saada kolme lisäbonusta osana tervetuliais pakettia ja minulla on jäänyt kaikki muutkin bonukset saamatta mitä noilla talletuksilla olisi pitänyt saada. Ainoat bonukset mitä olen saanut on ollut loyalty bonuksia joilla ei kuulemma ole mitään tekemistä talletuksieni kanssa tai niitä ei tavallaan ole liitetty toisiinsa eli kyseessä on niin sanottu ei talletus bonus eli minulle ei ole myönnetty ensimmäistäkään talletus bonusta vaikka tuon ensimmäisen ja ainakin toisen talletuksen bonuksien olisi pitänyt tulla automaattisesti. Olen ollut asiakaspalveluun monta kertaa yhteydessä asiasta mutta emme ole päässeet yhteisymmärrykseen asiasta. He keksivät koko ajan valheita että miksi en muka voisi saada kyseisiä bonuksia mutta kun olen onnistunut perumaan heidän kaikki väitteensä he ovat vain sulkeneet chatin. Haluaisin saada edes tuon ensimmäisen ja toisen talletuksen bonukset. Tämä asia ei valitettavasti ratkea ilman tämän valituksen tekemisestä. Olen tallentanut kyseiselle kasinolle 7 kertaa 50€ eli yhteensä 350€ joten minun mielestäni minulle kuuluu vähintään tuon ensimmäisen ja toisen talletuksen bonukset. Olen menettänyt bonuksia satojen eurojen edestä koska järjestelmässä on jokin vika miksi en ole saanut noita bonuksia ja jonka he ovat myöntäneet mutta silti he eivät ole manuaalisesti lisännyt minulle mitään bonuksia. Toivottavasti casinoguru pystytte auttamaan minua saamaan minulle kuuluvat bonukset koska niitä puuttuu satojen eurojen edestä. Kiitos jo etukäteen.

Hello Jarski88,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with N1 Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Are the deposits which were supposed to get bonuses still untouched?
• When was the last time you spoke to the casino and what was it about?

Please note that if you have already played with the deposits, you can't get a bonus from the past. Additionally, bonuses are a good-will of the casino and they may refuse to give them to any player without any reason given.

Looking forward to your answer.

Regards,

Nick

Hi, my account has already been verified as of 12/12/2024. It is no longer untouched because I finally got tired of them not giving me any bonus offers on the site or by email so I have already played the deposits away. I don't think I'll wait a month for them to maybe add the bonuses at some point. Two days ago I last spoke and then it was about the friday route bonus to which I would also have been entitled but they didn't add that bonus to me.

Hei, on tilini jo vahvistettu 12.12.2024 alkaen. Ei ole enään koskemattomia koska kyllästyin siihen lopulta etteivät he antaneet minulle mitään sivustolla tai sähköpostilla olevia bonus tarjouksia niin olen jo pelannut talletukset pois. En minä ala kuukausi tolkulla odottamaan että he ehkä lisäävät bonukset jossain vaiheessa. Kaksi päivää sitten puhuin viimeksi ja silloin oli kyse friday route bonuksesta johon olisin myös ollut oikeutettu mutta he eivät lisänneet tuota bonusta minulle.

I guess I can't get bonuses later because those bonuses should have actually been added to my account automatically?

Enkö muka voi saada bonuksia myöhemmin koska noiden bonusten olisi oikeasti pitänyt tulla tililleni automaattisesti?

And after the deposit I contacted customer service many times both by email and live chat but they still didn't add my bonuses to me. They initially replied to my email but when I asked about my first deposit bonus they stopped responding and in live chat they claimed that I am not eligible for the bonuses in question because I did not use any promo code when depositing. Those bonuses do not actually require any codes but should come automatically.

Ja otin talletuksen jälkeen monta kertaa yhteyttä asiakaspalveluun niin sähköpostilla kuin myös live chatissa mutta he eivät silti lisänneet minulle minun bonuksia. Sähköpostiin he aluksi vastasivat mutta kun kysyin ensi talletus bonustani vastaaminen loppui siihen ja live chat he väittivät etten ole oikeutettu kyseisiin bonuksiin koska en käyttänyt talletuksen yhteydessä mitään promo koodia. Nuo bonukset eivät oikeasti vaadi mitään koodeja vaan niiden pitäisi tulla automaattisesti.

Hello Jarski88,

Would it be possible to forward the communication between you and the casino where they explain the reason of not giving you bonuses to nikolas.b@casino.guru for further review?

Additionally, I would advise to contact the casino support right after a bonus is not credited as one you use the deposited money, the bonus can't be credited anymore.

Regards,

Nick

Dear Jarski88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I send you email.

Dear Jarski88,

Thank you for reaching out. Unfortunately, as mentioned earlier, bonuses cannot be applied once a deposit has already been used. At this stage, it is not possible to verify whether the bonus should have been automatically added or if it required manual claiming.

To avoid such issues in the future, we recommend contacting the casino immediately before playing, ensuring any bonus concerns are addressed before making a single spin with your deposit.

Additionally, please note that bonuses are granted at the casino’s discretion as a goodwill gesture, and they reserve the right to decline them without providing a specific reason.

Please let us know if there is anything else we can assist you with.

Best regards,

Nick

Dear Jarski88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.