National Casino - Pedido do jogador para encerramento de conta negado.

I've lost so much money, and the casino hasn't given back even a single euro. I haven't made a single withdrawal. I asked them to close my account and they refuse to do so. They are scammers. Shut down this casino...

Έχω χάσει τόσα λεφτά δεν έχει δώσει ούτε ένα ευρώ δεν έχω κάνει μια ανάληψη τους λέω να κλείσει ο λογαριασμός και δεν τόν κλείνουν είναι απατεώνες κλείστε αυτό το καζίνο.....

Dear Tsaka,

Thank you very much for submitting your complaint. I'm very sorry to hear about your negative experience.

I checked the responsible gambling section of the casino's website and I found this:

If you know from the start that you are going to have some gambling issues, or you simply fear that you are already unable to find a middle ground between how much you want to gamble and how much you actually can, then you may want to choose to exclude yourself from the games of chance in our casino. You can enable this preventive measure by contacting our friendly Support Service via Live Chat. In case you are concerned about someone near and dear to you who may be losing control of the game itself, please contact our friendly Support Service and we will try to resolve everything. It operates 24/7/365 and can be reached via Live Chat.

• Could you please specify the reason for closing your account?
• Would you be so kind as to forward me the account closure requests that you sent to the casino and the casino's responses?
• My email address is tomas@casino.guru

Thank you very much in advance.

Best regards,

Tomas

Dear Tsaka,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. 

I checked the responsible gambling section of the casino's website and I found this:

Εάν γνωρίζετε από την αρχή ότι πρόκειται να έχετε ορισμένα θέματα τζόγου ή απλά φοβάστε ότι δεν είστε ήδη σε θέση να βρείτε μια μέση λύση μεταξύ του πόσο θέλετε να παίξετε και του πόσο πραγματικά μπορείτε, τότε μπορεί να θέλετε να επιλέξετε να αποκλείσετε τον εαυτό σας από τα τυχερά παιχνίδια στο καζίνο μας. Μπορείτε να ενεργοποιήσετε αυτό το προληπτικό μέτρο επικοινωνώντας με την φιλική Υπηρεσία Υποστήριξης μέσω Live Chat. Σε περίπτωση που ανησυχείτε για κάποιον κοντινό και αγαπητό σε εσάς, ο οποίος μπορεί να χάσει τον έλεγχο του εαυτού του παιχνιδιού, παρακαλούμε επικοινωνήστε με την φιλική μας Υπηρεσία Υποστήριξης και θα προσπαθήσουμε να λύσουμε τα πάντα. Λειτουργεί 24/7/365 και μπορείτε να φτάσετε μέσω Live Chat.

• Could you please specify the reason for closing your account?
• Would you be so kind as to forward me the account closure requests that you sent to the casino and the casino's responses?
• My email address is tomas@casino.guru

Thank you very much in advance.

Best regards,

Tomas

Dear Tsaka,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.