Neospin Casino - O levantamento dos prémios dos jogadores está atrasado.

It’s only early but I was doing verification sent off all documents 4 got green flagged but my account is now suspended I have all screenshots of wins and account balance

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Dear Tomo108,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Player,

Thank you for sharing your feedback.

We would like to clarify that your account was only temporarily suspended while the verification process was being completed. After your documents were successfully reviewed, your account was reactivated.

We can also confirm that your first withdrawal was successfully processed on 07/07. Any future withdrawal requests will be processed in accordance with the project's Terms & Conditions and the standard payment procedure.

We appreciate your patience throughout the verification process and are glad that the matter has been resolved. If you need any further assistance, your dedicated VIP manager will be happy to help.

Best regards,

Neospin Casino Team

Dear Tomo108,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi I have received initial payments but now am on week two of withdrawal and there have been ‘account investigation’ which passed after 4 days then I received one payment and now it’s been 6 days since second lot of payment and still have not received. I will be withdrawing for the foreseeable future following their guidelines so I’m not sure why they are delaying payments this early on and stalling.

Dear Tomo108,

Thank you very much for your update.

I am glad to hear that you have started receiving your withdrawals.

To better understand the current situation, could you please clarify a few points?

• How much have you received in total so far?
• How much is currently pending in active withdrawal requests?
• Have all of your pending withdrawals been approved by the casino, or are any of them still awaiting approval?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.