Nomini Casino - Os ganhos do jogador estão atrasados devido a problemas com o bônus.

Hi, I'm registered at nomini.

I received a bonus after I made a deposit.

I won €2600 with the bonus money and had to wager approximately €1800.

This wasn't possible, however, because the slots, which were supposed to wager 100% of the stake, actually wagered 0%. With a lot of effort and a great deal of time, I only managed to wager 15% in live roulette, but there only wagers 10% of the total stake.

I addressed the problem directly because the bonus was only valid for two days. They suggested I play other slot games that should actually work. I wagered over €1000, and yet my 15% wagering requirement didn't increase. Because it's 0%.

I was told that everything will be sorted out.

Today I received an email telling me that I should have increased the bonus to 100%.

I feel completely ripped off, and I'm warning other people about this site.

Because of this, I was stressed for days and couldn't sleep.

Because their slots aren't working, I'm not getting my €1500.

I've taken screenshots of everything as proof. I could upload them here if you want.

Best regards.

Hi, ich bin bei nomini anmeldet.

Ich hatte da ein bonus bekommen nach dem ich eingezahlten hatte.

Ich hab mit den bonus geld 2600€ gewonnen und musste ungefähr 1800€ umsetzten.

Dies war aber nicht möglich, weil die slots die 100% vom einsatzt umsetzten sollten 0% umgesetzt haben. Mit viel mühe und sehr viel zeit hatte ich nur 15% umgesetzt beim live Roulette da werden aber nur 10% von den gesamten Einsatz umgesetzt.

Ich hatte das Problem direkt angesprochen weil der bonus nur für 2 Tage ging man hatte mir vorgeschlagen andere slots spiele zu spielen die eigentlich gehen müssten. Ich hab über 1000€ einsatzt gehabt und trotzdem ist mein wetteinsatz von 15% nicht gestiegen. Weil es 0% gibt.

Man hat mir mitgeteilt das sich alles regeln wird.

Heute hab ich ein E-mail bekommen, dass mir sagt das ich den bonus auf 100% hätte machen sollen.

Ich fühle mich richtig verarscht, und warnen andere leute von der seite.

Ich hatte deswegen tage lang stress und konnte nicht schlafen.

Weil bei denen die slots nicht funktionieren bekomme ich mein geld von 1500€ nicht.

Hab alles auf Screenshot, als Beweis hinterlegt. Könnte ich es hier hochladen wenn ihr wollt.

Mit freundlichen Grüßen.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Nomini Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share details (screenshots, links) of the bonus you activated and played?
• Could you please specify which slots you have tried to play in order to progress the wagering of the bonus?
• Could you please share with me your communication with the casino regarding the issue during the time your bonus was active and after it expired? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi, thank you very much for taking on my case.

I sent them the requested screenshots via email.

Thank you very much in advance.

With best wishes.

Kingerdem1234

Hi ,ich danke Ihnen vielmals das sie mein Angelegenheit annehmen.

Ich hab ihnen die geforderten Screenshots per E-mail geschickt.

Viel dank im voraus.

Mit besten Wünschen.

Kingerdem1234

Thanks for sharing the evidence with me.

• Did the casino provide any alternative solution to your problem since your last reply?

Please let me know.

Dear Kingerdem1234,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru