NovaJackpot Casino - A retirada do jogador está atrasada.

Hello,

I made a withdrawal request for €499 on 08/05 and I still haven't received my money. I've also made two requests for withdrawals of €100 on 13/05. The live chat is not helping with my issue and I haven't received a response to the emails I've sent yet.

Meanwhile, the withdrawals can be canceled at any time on my personal card. When asked about what would happen if I wanted to immediately close my account, I was informed that this is not possible as long as there are pending withdrawal requests.

Truly unbelievable.

Χαίρετε

έχω κάνει αίτημα ανάληψης για 499ε από τις 08/05 και δεν έχω λάβει ακόμη τα λεφτά μου. Έχω κάνει και αίτημα για 2 αναλήψεις των 100ε στις 13/05.Η ζωντανή συνομιλία δεν βοηθάει στο θέμα μου και στα email που έχω στείλει δεν έχω λάβει ακόμη απάντηση.

Εν τω μεταξύ ,οι αναλήψεις μπορούν να ακυρωθούν ανα πάσα στιγμή στη προσωπική μου καρτέλα. Σε ερώτηση μου για το τι γίνεται σε περίπτωση που θέλω να κλείσω άμεσα το λογαριασμό μου ,μ ενημέρωσαν πως κάτι τέτοιο δεν είναι δυνατό οσο υπάρχουν τα αιτήματα αναλήψεων.

Πραγματικά απίστευτοι.

Dear kostisgov,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

20 minutes ago the money was credited to the account while I was chatting with live communication. I don't know if it is related to the fact that my post here. Waiting for the other two withdrawals of 100e each.

I would like to point out the bad communication I had with this particular casino. I urge players not to choose casinos with such terms and conditions.

The issue is considered expired from my side.

Thanks!

P.S. 14 complaints in 2 months and the rating is still 8.0/10 for a casino with a withdrawal limit of 500e/day, a maximum of 7,000/month and almost no betting manager.

Πριν από 20 λεπτά πιστώθηκαν τα λεφτά στον λογαριασμό ενω συνομιλούσα με τη ζωντανή επικοινωνία. Δεν ξέρω αν σχετίζεται με το γεγονός οτι την ανάρτησή μου εδώ. Εν αναμονή των δύο άλλων αναλήψεων των 100ε η καθεμία.

Θ'ελω να επισημάνω τη κάκιστη επικοινωνία που είχα με το συγκεκριμένο καζίνο. Προτρέπω τους παίκτες να μην επιλέγουν καζίνο που τα διέπουν τέτοιου είδους όροι και προϋποθέσεις .

Το θέμα θεωρείται λήξαν απο τη μερία μου.

Ευχαριστώ!

Υ.Γ 14 παράπονα σε διάστημα 2 μηνών και η βαθμολογία συνεχίζει να είναι 8.0/10 για ενα καζίνο, με όριο ανάληψης 500ε/μέρα ,μέγιστο 7.000/μήνα και σχεδόν κανένα υπεύθυνου στοιχηματισμού.

Could you please confirm if you received the additional two withdrawals as well?

Dear kostisgov,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.