OnlySpins Casino - A desistência do jogador está atrasada.

Hello,

For over 3 weeks now, I have only been receiving updates saying that the matter is "being processed" or "has been forwarded to the appropriate department," yet I still have not received any concrete answer or resolution.

I understand that some cases may require additional time, however waiting more than 3 weeks in 2026 is simply too long. I kindly ask for immediate assistance and a clear update

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Adarq,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas