Oshi Casino - O pedido de saque do jogador está sendo atrasado pelo cassino.

Oshi casino is a scam an this fault is you guru because I trust your recommendations about casinos.Oshi casino scammed me I’m warning you all I did an normal deposit without any bonuses without nothing just a deposit..They accept my withdraw and I’ve been waiting for almost 10 days to get my withdraw no one’s replay to me when I ask them they have me on the waiting list all the time I’ve got screen shots every thing you need to prove it.

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Dear Panosss,

Thank you very much for submitting your complaint. I’m sorry to hear about the delay you are experiencing with your withdrawal at Oshi Casino.

To better understand your situation and assist you, could you please clarify a few details?

• When exactly did you request the withdrawal (date)?
• Has the casino confirmed that your account is fully verified, or is any part of the KYC process still pending?
• Have you ever successfully withdrawn from this casino before, or is this your first withdrawal request?
• Did the casino provide any explanation for the delay, or are they only saying that it is "being processed" or that you are on a waiting list?

If you have screenshots that show the status of the withdrawal or communication with the casino, you can send them to petronela.k@casino.guru so we can review them.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Panosss,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
Casino.Guru