PariPesa Casino - O levantamento dos prémios dos jogadores está atrasado.

I deposited 650 Euros via Neteller just a little bit than a weeek ago!

I won 1800 Euros, tried to make a withdraw, but it says that the limit is 500 Euros/day!

Tried to withdraw that amount, but then it said that the limit is 150 Euros.

They approved the withdraw almost imeddiately, but they did not send any money, ussually such Neteller transfers take few minutes.

After contacting the support, which answered on email with 3/4 word sentances, without a signature like it was some teenager chat. Very unprofessional, and they said, that everything has been paid. By providing proof (transaction history), they are asking me a bank statement, despite Neteller is not even a bank, and they do not provide sith such, you can only download a transaction history!

Cheap excuses and reading all these comments/reviews, I have the feeling they are just scammers!

Best wishes,

Linards

Dear Leeapple187,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Leeapple187,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

The withdraw was made on 7th of December, still nothing!

And they have informed me previously, that they have paid me everything, I have to provide with proof about it by sending bank statement which Neteller does not provide because it is not a bank.

Now they said they will check it at their end.

i am not really worried about those 150 Euros. That site is a scam and I would be happy that they get bad reviews/scores, so noone would register there!!!

They have maximum withdraw 150 Euros/dat despite in the site it says 500 Euros, despite this I lost more than those 150 they did not pay me.

The support replies in emails without a signature in a free chat form with small short unprofessional which directs me towards that the site is a scam. They do not deserve to have a licence at all!

Dear Leeapple187,

Would it be possible to forward your deposit, bonus and betting history along with the communication between you and the casino to nikolas.b@casino.guru for further review?

Awaiting your response.

Regards,

Nick

Merry Christmas!

Have just sent you, if there is anything else, just ask…

Best wishes,

Linards

Dear Leeapple187,

Happy holidays as well.

Before we would try to intervene with the casino, would it be possible to forward the full transaction history from your payment provider (full December) as it shows payment only until 9.12. which is a short period if the withdrawal was requested on 7th.

Awaiting your response.

Regards,

Nick

Have a Happy New Year!

just send everything to the same email.

Best wishes,

Linards

Thank you Leeapple187 for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Leeapple187,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a PariPesa Casino representative to join this conversation and participate in resolving this complaint.

Dear PariPesa Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

I will just clarify something about this casino, just so everyone can see… everything leads me to think that this is a scam.

100 Euro first deposit bonus, I received it as I made my first deposit of 100 Euros, but it was impossible to use it even after losing the deposited money, it just was there like blocking me from Withdraws, because with it you just can not withdraw.

Then I made a smaller deposit of 65 Euros and then 500 Euros in one go (total 665 Ruros) after which I won 1800+something! This is exactly the amount which they owe me, becase after this started my worst sports betting experience ever!

As it is said on the site you can withdraw 500 Euros/day. NOT TRUE! It is just only 150 Euros. The limit stands there as we speak, so it is not a mistake, it is intentional to fool people in to losing money. I made 150 Euros withdraw very swiftly, accepted/completed, but NEVER received! Neteller on all other platforms I have played usually take 20minutes till few hours, in some super rare cases it is 1 business day.

After writing a complaint, I got asked about non existing documents to prove that I have not received anything, they played fool that they have sent everything… just to buy time, forget about it… after a while you just write again, send them any possible prove you can deliver them, after that you receive that they will take action and get back to you, after that I have received 3 new responses from the Vip service, that they are asking me about how satisfied I am with using their casino. All three just copy/paste emails. No real solution, no normal answer.

As they owe me 1800 Euros which I won and tried to deposit, but Ok, I just want to receive all my deposited money (665 Euros) there. It would be fare regarding the service and this site just making a fool of me and scamming my money.

And I would want them to have a lower trust level on bookmaker promotional sites because that was the reason I decided to join them, they have high ratings and good reviews , that they can be trusted even despite their criminal activity.

Poeple should be aware of such sites!!!

best wishes,

Linards

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I do not even hope to receive more at this point from them. Thank you!

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curaçao Gaming Control Board (https://www.gamingcontrolcuracao.org/contact) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (stefan.m@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Stefan, Casino.Guru

We’ve reopened this complaint at the request of PariPesa Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Hello Leeapple187,

A casino representative informed us that you have received the 150€ payment. Could you confirm this information?

I'll be awaiting your reply.

No I have not received anything from them!

made a withdrawal to Neteller from which I made the deposit and did not receive anything.

After contacting the support ( I received one email a day) last thing what I received was for me to prove that there are problems with the limits. Basically they asked me to make another deposit so I could prove it and then stopped contacting at all. Superbly awful experience with them and after all these months I have forgotten already about my missing money! Do not have time and emotions for this anymore.

Dear Leeapple187,

We understand your frustration and sincerely regret any inconvenience you have faced. Upon reviewing your case, we can confirm that you successfully withdrew 150 EUR, and currently, there is no remaining balance on your account.

If you believe there are still unresolved issues regarding your withdrawal, we encourage you to contact our priority support team at priority@paripesa.org with the relevant transaction details. Our team is ready to assist and clarify any concerns you may have.

We appreciate your patience and remain committed to ensuring a transparent and smooth experience for our players.

Best regards,

Paripesa Team

Dear PariPesa Casino,

Could you state which payment method was used to withdraw the funds?

I am looking forward to your response.

Hello,

The player used one of the following methods for their withdrawal:

-Skrill

-Neteller (VEZZALI LIMITED)

-Interkassa / VEZZALI LIMITED Cards EUR via Visa or Mastercard

Best regards,

Paripesa Team

Dear PariPesa Casino,

Could you be more specific about which payment method was used to withdraw 150€? So we can ask the player to provide us with the bank statement and check whether he received the funds or not.

I'll be awaiting your reply.

Dear Stefan,

Thank you for your message.

Unfortunately, we are unable to specify the exact payment method used for the withdrawal of 150€, as this information is not available in a more detailed form on our side. However, we can confirm that it was processed via one of the following channels: Skrill or Neteller under VEZZALI LIMITED.

Please feel free to reach out if you need any further clarification.

Best regards,

Paripesa Team

Hello Leeapple187,

Did you use Neteller to request a withdrawal of 150€? Could you provide us with the bank statement from Neteller, so we can check whether you have received the 150€ or not? Please download a statement from the date of deposit to the casino till today. You can send it to my email address stefan.m@casino.guru.

I'll be awaiting your reply.

Dear Leeapple187,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.