Pelican Casino - Os ganhos do jogador foram confiscados devido a reivindicações de múltiplas contas.

I made 9 deposits totaling around 150 dollars. Between deposits and bonuses, I managed to meet the rollover requirements and withdrew 134 dollars. Then, I received an email stating that I have multiple accounts. My money was returned to my account with a new rollover requirement of 10 times 134 dollars, even though I had already met the rollover requirement. Could you please assist me with this matter?

Fiz 9 depósitos em torno de 150 dólares, entre depósitos e bônus, consegui o rollover e saquei 134 dólares, quando recebo um e mail dizendo que tenho múltiplas contas, fui devolvido dinheiro na minha conta com novo rollover 10 x 134 dólares, sendo que já tinha conseguido o rollover, poderiam me ajudar ness caso.

Hello ericleo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pelican Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Do you confirm that you have multiple accounts in this casino? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick, I don't know if my account has been verified, but I sent my documents, I have my account, my relatives have their accounts, I asked my relatives if anyone has made deposits in this Casino, and they all said that they have not made deposits, I spoke via email 1 day ago with the Casino.

Olá Nick não sei se minha conta foi verificada mas enviei meus documentos, eu tenho a minha conta, meus parentes tem as contas deles, perguntei aos meus familiares se alguem fez depósitos nesse Casino, e todos disseram que não realizaram depósitos, falei via e mail tem 1 dia com o Casino.

I have just received an email from the Casino, they have refunded only the last deposit, kept 8 deposits I made and closed my account, according to the email below.

Hello As you declined the option we offer, we are acting in accordance with our casino's T&Cs. Your last deposits have been returned to the PIX account you specified and the account has been blocked. 5.4 You are only allowed to register one account with the Service. Accounts are subject to immediate closure if it is discovered that you have multiple accounts registered with us. This includes the use of representatives, relatives, associates, affiliates, related parties, related persons and/or third parties operating on your behalf

Acabei de receber um e mail do Casino devolveram somente o último depósito, ficaram com 8 depósitos que eu fiz e encerraram minha conta, conforme e mail, abaixo.

Olá Como você recusa a opção que oferecemos, estamos agindo de acordo com os T&C do nosso cassino. Seus últimos depósitos foram devolvidos para a conta PIX que você especificou e a conta foi bloqueada. 5.4 Você só tem permissão para registrar uma conta no Serviço. As contas estão sujeitas a encerramento imediato se for descoberto que você possui várias contas registradas conosco. Isto inclui o uso de representantes, parentes, associados, afiliados, partes relacionadas, pessoas relacionadas e/ou terceiros que operam em seu nome

Dear Ericleo,

I hope you're doing well. I wanted to ask for some clarification regarding the accounts your relatives have with the casino. Could you please confirm whether they used any bonuses, or if there is a possibility that you may have logged in from the same device as them?

If multiple accounts have been accessed from the same device, the casino may consider this a breach of their policy, and they reserve the right to block all associated accounts. Additionally, please note that players are typically eligible for refunds or claims related only to their most recent deposit, rather than the total sum of all deposits made.

If you have any further questions or need assistance, please don't hesitate to let us know.

Best regards,

Nick

Dear Ericleo,

I hope you're well. I wanted to ask for some clarification about the accounts your relatives have at the casino. Could you confirm if they used any bonuses or if there is a possibility that you logged in on the same device as them?

Answer: None of my relatives made a deposit, they just used the no deposit bonus without getting any winnings.

If several accounts were accessed from the same device, the casino may consider this a violation of their policy, and they reserve the right to block all associated accounts.

Answer: They only blocked my account that had several deposits, they should block the others that they think are duplicates.

Also, note that players are generally eligible for refunds or claims related only to their most recent deposit, rather than the sum total of all deposits made.

Answer: so this excuse of multiple accounts is a bad casino excuse, as I will control my relatives from accessing the same site, I can guarantee that no one has made deposits to the other accounts, with proof. I can send it to your e-mail.

And I've seen this story before.

You don't have to resolve my situation, but I'm warning players that this casino will find a way not to pay out winnings afterwards.

You can close my case, I won't get paid anyway.

Thank you!

Caro Ericleo,

Espero que esteja bem. Queria pedir alguns esclarecimentos sobre as contas que seus parentes têm no cassino. Você poderia confirmar se eles usaram algum bônus ou se há a possibilidade de você ter feito login no mesmo dispositivo que eles?

Resposta: nenhum dos meus parentes fez depósito, somente utilizaram o bônus sem deposito sem obter ganhos.

Se várias contas foram acessadas do mesmo dispositivo, o cassino pode considerar isso uma violação de sua política, e eles se reservam o direito de bloquear todas as contas associadas.

Resposta: bloquearam somente minha conta que tinha varios depósitos, deveriam bloquear as outras que eles acham que são duplicadas.

Além disso, observe que os jogadores geralmente são elegíveis para reembolsos ou reivindicações relacionadas apenas ao seu depósito mais recente, em vez da soma total de todos os depósitos feitos.

Resposta: então essa desculpa de várias contas ė desculpa de casino ruim, como vou controlar meus parentes de acessar o mesmo site, posso garantir que ninguém efetuou depósitos nas outras contas, com provas. Posso enviar no seu e mail .

E já vi essa história antes.

Não precisa resolver minha situação, mas estou deixando um alerta aos jogadores que esse Casino dará algum jeito de não pagar depois ganhos.

Pode encerrar meu caso, não irei receber mesmo.

Obrigado!

Dear Ericleo,

Unfortunately, it does not make a difference whether the other accounts made deposits or not. If multiple accounts claimed bonuses, you are not entitled to any winnings, and the casino is within its rights to close all related accounts. Please be aware that using the same device or claiming multiple bonuses from the same household is strictly prohibited under casino terms.

I’m truly sorry that we are unable to assist you further, but since these terms were breached, there is nothing more we can do. The complaint will now be closed.

Best regards,

Nick