Pin-Up Casino - A conta do jogador foi encerrada.

I have deposited for the first time and won an amount 5162 BDT. After winning I have requested for withdrawal of 5100 . I have verified my account with my NID and live . I have contacted with the support team for the withdrawal process and they asked me to wait. But when I have tried to login they have locked my account. They are showing their 6.17.1 & 6.17.2 terms. But I have not done anything that goes against their terms. Now I have decided to take legal action against them and the associated bkash/Nagad merchants who are helping pin-up to do business in Bangladesh.

Dear ahmedulkabir.jnu,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. I have checked the Terms and Conditions of Pin-Up Casino, and this is what the rules 6.17.1 and 6.17.2 are about:

6.17. Abuse of bonus and promotional offers.

6.17.1. Obtaining any guaranteed profits using bonus or promo offers is considered to be an abuse. This includes: guaranteed income strategies, unfair bonus wagering.

6.17.2. If we detect or suspect any abuse, we reserve the right to suspend, cancel and/or revoke any payments related to bonus and promo offers, as well as to completely block the player's account.

Could you please send me the link or a screenshot of the bonus you played with? Was it a deposit bonus, or a free bonus?

What types of games did you play?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

As my account is locked so I can not show you the bet history. But I had deposited for the first time and I had won 5162BDT through betting with my first deposited main balance. I never used my bonus money. While trying to withdraw pin-up warned me about the rejection of active bonuses and I was agree to cancel the active promo offers. I had contacted with the support team a lot for the withdrawal process but they assured me that I will get the money within 24 hours but after 24 hours they had locked my account without any notice and reason. It is like a scamming site. They have locked my daughter’s account also with a huge balance. They lock the account which win a lot. I have attached the screenshot of withdrawal request here

Could you please advise if any member of your household created an account in this casino as well? Does your daughter live with you? Do you use the same device for playing by any chance?

Yes, my daughter also created account and that is also locked.

Thank you very much. However, I need more details about your daughter's account. Please help me by answering the questions I asked you in my previous response: Does your daughter live with you? Do you both use the same device (mobile phone, laptop, personal computer) to play at this casino?

Dear ahmedulkabir.jnu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.