PlayiO Casino - As retiradas dos jogadores estão atrasadas.

Hello Casino Guru Team,

I would like to submit a complaint regarding Playio Casino.

I have requested three withdrawals from my account:

€500 on 21/08/2025

€500 on 22/08/2025

€500 on 23/08/2025

As of today (05/09/2025), none of these withdrawals have been processed. The casino’s support only gives vague replies without a clear payment date.

I have attached screenshots of my withdrawal requests and the replies I received from their support.

This situation has caused me a lot of stress and I feel the casino is deliberately delaying payments. Please help me resolve this issue and ensure that my funds are released.

Thank you very much for your assistance.

Sincerely,

Alexandros ****

(Playio Username/Email: alex****@gmail.com

Dear player, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with PlayiO Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Have you made any successful withdrawals before using the same payment method?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Natalia,

Thank you very much for your response.

At Playio Casino this is the first time I'm trying to make a withdrawal.

I have made transactions at other casinos and the withdrawals were completed normally.

The money I requested for withdrawal does not come from a bonus, it is pure game winnings.

Regarding KYC, I'm not sure if it's completed or if I need to do any additional action, but I'll send you a screen shot where the casino says it's OK regarding verification.

I hope this information helps you review my case and move the process forward more quickly.

Best regards,

[ hidden by Casino Guru team ]

Αγαπητή Ναταλία,

Σας ευχαριστώ πολύ για την απάντησή σας.

Στο Playio Casino αυτή είναι η πρώτη φορά που προσπαθώ να κάνω ανάληψη.

Σε άλλα καζίνο έχω πραγματοποιήσει συναλλαγές και οι αναλήψεις ολοκληρώθηκαν κανονικά.

Τα χρήματα που αιτήθηκα για ανάληψη δεν προέρχονται από μπόνους, είναι καθαρά κέρδη από παιχνίδι.

Όσον αφορά το KYC, δεν είμαι σίγουρος/η αν έχει ολοκληρωθεί ή αν χρειάζεται να κάνω κάποια επιπλέον ενέργεια αλλά θα σας στείλω ένα screen shot που το καζίνο λέει ότι είναι εντάξει από το θέμα επαλήθευσης.

Ελπίζω αυτές οι πληροφορίες να σας βοηθήσουν να εξετάσετε την υπόθεσή μου και να προχωρήσετε ταχύτερα στη διαδικασία.

Με εκτίμηση,

[hidden by Casino Guru team]

Dear Natalia,

Thank you very much for your response.

At Playio Casino this is the first time I'm trying to make a withdrawal.

I have made transactions at other casinos and the withdrawals were completed normally.

The money I requested for withdrawal does not come from a bonus, it is pure game winnings.

Regarding KYC, I'm not sure if it's completed or if I need to do any additional action. I'm also sending you a screen shot where the casino says that nothing is needed regarding verification.

I hope this information helps you review my case and move the process forward more quickly.

Best regards,

[ hidden by Casino Guru team ]

Αγαπητή Ναταλία,

Σας ευχαριστώ πολύ για την απάντησή σας.

Στο Playio Casino αυτή είναι η πρώτη φορά που προσπαθώ να κάνω ανάληψη.

Σε άλλα καζίνο έχω πραγματοποιήσει συναλλαγές και οι αναλήψεις ολοκληρώθηκαν κανονικά.

Τα χρήματα που αιτήθηκα για ανάληψη δεν προέρχονται από μπόνους, είναι καθαρά κέρδη από παιχνίδι.

Όσον αφορά το KYC, δεν είμαι σίγουρος/η αν έχει ολοκληρωθεί ή αν χρειάζεται να κάνω κάποια επιπλέον ενέργεια επίσης σας στέλνω ένα screen shot όπου το καζίνο αναφέρει ότι δεν χρειάζεται κάτι όσο αναφορά την επαλήθευση

Ελπίζω αυτές οι πληροφορίες να σας βοηθήσουν να εξετάσετε την υπόθεσή μου και να προχωρήσετε ταχύτερα στη διαδικασία.

Με εκτίμηση,

[hidden by Casino Guru team]

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Commodes,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Natalia