Playzilla Casino - O jogador acredita que o seu pagamento foi atrasado.

Good day,

I have contacted Playzilla Casino multiple times now, both by email and chat, and have received either no response or unhelpful answers as to why my three requested withdrawals are not being processed; I am simply being given the runaround. My request for an additional withdrawal of €7,500 also remains unanswered.

This is no way to treat customers, and withholding funds is illegal. Deposits aren't processed after days; they're deducted from the account immediately. Withdrawals, however, require constant waiting and chasing. With losses now totaling €70,000 at this casino, it shouldn't be that difficult to withdraw funds, especially after a win. Furthermore, players are simply demoted in VIP levels, forcing them to wait even longer for their money and beg for it.

I therefore request support and clarification.

Thank you in advance.

Best regards

Guten Tag,

ich habe nun schon mehrfach das Casino Playzilla sowohl per Mail als auch per Chat kontaktiert und bekomme entweder gar keine oder keine kompetenten Antworten warum meine mittlerweile drei beantragten Auszahlungen nicht bearbeitet werden und werde hier nur hingehalten. Auch meine Anfrage über eine zusätzliche Auszahlung in Höhe von 7.500€ bleibt bis heute unbeantwortet.

Das ist keine Art und Weise mit Kunden umzugehen und Gelder einzubehalten nicht Rechtens. Einzahlung werden auch nicht erst nach Tagen verbucht sondern sofort vom Konto abgezogen. Auf Auszahlungen hingegen muss man ständig warten und dem ganzen hinterher rennen. Bei Verlusten von mittlerweile 70.000€ in diesem Casino kann es ja nicht so schwer sein Gelder auszuzahlen, wenn man schon einmal einen Gewinn hat. Zudem wird man hier einfach im VIP Level degradiert sodass man noch länger auf sein Geld bangen und darum betteln muss.

Ich bitte daher um Unterstützung und Klärung.

Besten Dank im Voraus.

Viele Grüße

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Dear Pupsi145,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center