Pokerdom Casino - A conta do jogador foi bloqueada.

Hello, I play on Pokerdom

For quite a long time, more than a year, I replenished and withdrawn money without problems, a couple of days ago I was lucky and I won 460,000 thousand rubles, when I tried to withdraw money, it was refused more than once, I contacted support, they asked me to attach another card and make a withdrawal to it , I attached, made a conclusion, but again I was refused, and immediately after the refusal, my account was blocked referring to clause 3.1.3.

Yes, I am a citizen of Ukraine, but I have been living in the Russian Federation for about 7 years for a long time, I sent them a photo with a residence permit and a temporary residence permit (temporary residence permit), I also created an account in Russia, they don’t give a clear answer to my questions when I receive my money, respond according to the template, referring again to clause 3.1.3. but they also have clause 4.1.11, which says that I have the right to withdraw funds from a blocked account. Deadlines are not announced.

Please help me to solve this issue.

Здраствуйте,играю на Pokerdom

Уже довольно давно,больше года, пополнял и выводил деньги без проблем, пару дней назад мне повезло и я выиграл 460000 тысяч рублей, при попытке вывода денег было отказано не однократно, связался с поддержкой, они попросили меня прикрепить другую карту и сделать вывод на нее, я прикрепил, сделал вывод, но опять мне было отказано, и сразу после отказа мне заблокировали аккаунт ссылаясь на пункт 3.1.3.

Да я являюсь гражданином Украины, но уже давно живу в Росийской федерации около 7 лет, выслал им фотографию с пропиской и РВП(разрешение на временное проживание) аккаунт я создавал и России, на мои вопросы когда я получу свои денежные средства внятного ответа не дают, отвечают по шаблону, ссылаясь опять на пункт 3.1.3. но у них так же есть пункт 4.1.11, который гласит что я имею право вывести денежные средства с заблокированного аккаунта. Сроки не оглашают.

Помогите пожалуйста решить этот вопрос.

Hello Roman46,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PokerdomCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when was your account verified for the first time? Did the casino permanently close your account or just until the verification process is finished? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

And I received a response today on my account, it is blocked forever.

И я получил сегодня ответ по моему аккаунту, он заблокирован навсегда.

I withdrew all the funds, you can close the complaint as resolved.

Я вывел все денежные средства, можете закрыть жалобу как разрешоную.

Thank you Roman46 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick