Posido Casino - A retirada do jogador foi adiada.

I have tried getting money back from this company in September and the haven’t paid a cent I have tried to start the process of receiving my money to get the full amount in payments as they said I can only withdrawl a certain amount each day but when I started they kept saying they were processing it and to wait. As I was waiting and trying to talk to them I was getting different excuses then they cancelled my request all three of them so I gave up on trying to receive the money until I found this website

Dear thelma1515,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced trying to withdraw your funds.

To help us understand and assist with your situation, could you please provide a few additional details?

• Could you specify the total amount you are trying to withdraw, as well as the specific amounts and dates of each withdrawal request that was canceled?
• Have you received any detailed reason from the casino for these cancellations, and if so, could you share what was communicated?
• Do you have any email or chat communication from the casino regarding the status or cancellation of your requests?

If you have any written records of your communication with the casino, please feel free to forward them to petronela.k@casino.guru. This information will help us review the case thoroughly.

Your cooperation is essential for us to proceed effectively and work toward a solution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

I would like to withdrawl the whole amount as I was trying to start withdrawing since September. I tried logging in it would terminate my session so I would have to keep logging back in until I got locked out a I gave up until I found this website I’ve sent proff of the chat to the email you provided and proff of my withdrawals being canceled I asked why they had been canceled and they sent me a list of trouble shoots but wouldn’t tell me the exact reason why it had been canceled the amount I am trying to retrieve is 7312$ I just tried logging in again to jump back onto a chat to ask again why they canceled it and keep mucking me around and it logged me out once again and terminated my session I am exhausted and frustrated from trying. I tried on the 13th ,14 and 15th of September to try withdraw 900$ each day and the were pending up until they canceled the withdrawals on the 22 and 23rd of September for all the withdrawals I sent a email on 24th of September asking them to allow me to withdraw with them replying to look at their terms on there website I asked exactly what was the problem as there list of trouble shoots were to complicated and they just told me to look at there website instead of giving me a exact reason why they canceled it. I tried logging in before and quickly requested a withdrawal of the same amount as the first 3 times I tried the first time but now the will only let me withdraw 500$ and 500$ before it starts saying I have reached the limit of withdrawal everything keeps changing.

I also tryed to click live chat today to start a conversation with them and the button doesn’t work

Hi thelma1515,

Thank you for sending over all the relevant screenshots.

• Could you please also provide one more screenshot showing the remaining active balance that you're trying to withdraw?

I look forward to hearing from you.

I just sent the remaining balance screenshot through now

Hi there what will be happening now? Is there any word on when I will receive my money?

Thank you very much, thelma1515, for providing all the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear thelma1515,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Posido Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Posido Casino,

Could you please provide detailed information regarding this case and explain the reasons behind the delay in the player's withdrawal?

Thank you in advance for your response!

Best Regards,

Kubo

When will this get resolved?

Dear thelma1515,

I’ve also contacted the casino representatives through an external channel, and they have asked me to provide you with the following statement:

Dear thelma1515,

We would like to kindly inform you that initially, the withdrawal requests were cancelled by you.

Moreover, were cancelled by the payment provider for technical reasons.

Could you kindly provide us the payment method that you are using for your deposits and withdrawals?

Thank you in advance.

Kind Regards,

Posido Casino Team

As mentioned in the casino's message, I would also like to ask you to provide the requested information.

Thank you for your cooperation.

I did not cancel the withdrawals I mentioned in my comments they also just canceled my request again from this month I didn’t cancel them. I’m using the same method I used to deposit

i Wouldn’t cancel the withdrawal when I’m trying to get my money back

Dear thelma1515,

Thank you for your message. In the meantime, I’ve contacted the casino representative to inquire about any updates regarding your issue. I’ll let you know as soon as I receive more information.

Dear Posido Casino,

Could you please provide an update regarding the player’s issue? Have you had a chance to investigate these transactions with the payment service provider and identify the reason for the withdrawals being canceled?

Thank you for your cooperation.

Dear thelma1515,

We are really sorry for what you encounter when trying to withdraw.

We would like to inform you that your withdrawal daily limit according to your account level is 500EUR.

Furthermore. we would kindly request to submit a new withdrawal request using the payment method bank transfer.

If you have any additional questions don't hesitate to contact us.

Thank you in advance.

Kind Regards,

Posido Casino Team

Dear Posido Casino,

Thank you for your response.

Dear thelma1515,

Could you please confirm if you have attempted to submit a new withdrawal request, considering the daily withdrawal limit?

Thank you.

Dear thelma1515,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate this case further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Best Regards,

Kubo