Posido Casino - As retiradas dos jogadores estão atrasadas.

Six and five days ago, I requested withdrawals of €50 and €59, respectively. So far, I haven't received either. For the past three days, I have contacted Live Support Chat daily. I always get the same responses from the chat bots, but there is no reasonable explanation as to why the withdrawals are not being processed. Whether in English or German, the answer is always the same: there is a delay, and a prioritized request for quick payout has been sent to the finance team. When I ask what exactly the delay means, I get no answer, just a question asking if I have any further questions. It's always the same pattern, and I'm starting to feel thoroughly deceived.

Vor 6 und 5 Tagen jeweils eine Auszahlung von 50€ und 59€ beantragt. Bisher keine Auszahlung erhalten. Seid 3 Tagen einmal täglich im Live Support Chat. Immer die selben Antworten von den Chat Bots, aber keine plausible Erklärung wieso die Auszahlungen nicht statt finden. Egal ob auf englisch oder deutsch, die Aussage ist immer die selbe. Es läge eine Verzögerung vor und man habe eine priorisierte Anfrage zur schnellen Auszahlung an das Finanzteam übermittelt. Auf die Frage was genau die Verzögerung bedeuten würde kommt keine Antwort nur ob man weitere Fragen habe. Immer das gleiche Muster und so langsam fühle ich mich ziemlich verarscht.

Dear DaMa,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

There is no way to verify yourself and if that is the problem, why aren't they telling you that a lack of verification is the problem? That makes even less sense than the bot answers from their system

Es gibt gar nicht die Möglichkeit sich zu verifizieren und wenn das dann dass Problem sein soll, wieso wird einem nicht gesagt dass eine fehlende Verifizierung das Problem ist? Das macht ja noch weniger Sinn als die Bot Antworten aus deren System

Thank you for your patience. I'm not suggesting that your payment is being delayed due to missing verification documents, as many players from Posido Casino have reported similar delays without any requests for additional verification. It’s likely that the delay could be due to a large number of withdrawal requests.

Now that almost a week has passed since you first submitted this complaint, I wanted to follow up. Could you please update me on the current status of your withdrawal requests? Have you received any of your winnings yet?

Dear DaMa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.