Posido Casino - As retiradas dos jogadores estão atrasadas.

Good evening, I have made two withdrawals and the money has not been deposited into my account yet. I used the welcome bonus and made two withdrawals of 500€ each. A significant amount of time has passed, and I really need the money, but they still haven't transferred it to me.

Καλησπέρα έχω κάνει δύο αναλήψεις και δεν μου έχουν βάλει τα χρήματα ωραία τα είχα παίξει το μπόνους πρώτης κατάθεσης και έκανα ανάληψη δύο από 500€ η μία ωραία πέρασε πόσος καιρός τα χρήματα τα έχω ανάγκη και δεν μου τα βάζουνε

Dear konstantinampoyintak,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

When did you request the withdrawals?

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

So I had won €700 at first, I requested my first withdrawal on 11/01/2025 €500 and the second but €200 on 12/01/2025, then I canceled it myself and played and made €1,000 and I requested the withdrawals, that is €500+€500, on 27/01/2025, this is the first time I play from this casino, I have never made a withdrawal from this casino before!! KYC tells me that verification from the casino is not required.

Λοιπον εγώ είχα κερδίσει 700€ στην αρχή είχα ζητήσει την πρώτη μου ανάληψη στις 11/01/2025 500€ και την δεύτερη αλλά 200€ στις 12/01/2025 μετά την ακύρωσα εγώ η ίδια και έπαιξα και τα έκανα 1.000€ και τις αναλήψεις δηλαδή 500€+500€ τις ζήτησα στις 27/01/2025 πρώτη φορά παίζω από το καζίνο αυτό δεν έχω ξανά κάνει ανάληψη από το καζίνο αυτό!! Το KYC με λένε ότι δεν χρειάζεται επαλήθευση από το καζίνο.

Then they keep telling me the same thing, even though I really need the money because I have problems and I've been begging them all day, they keep telling me the same thing and it's not possible, 10 business days have passed since I made the request, please help me, I'm asking you to help me, I need the money, I'm begging you.

Επειτα συνέχεια με λένε τα ίδια ενώ τα χρήματα τα έχω πραγματική ανάγκη γιατί έχω προβλήματα και τους παρακαλάω όλη μέρα συνέχεια με λένε τα ίδια και ότι δεν γίνεται έχουν περάσει 10 εργάσιμες από το αίτημα που έχω κάνει βοηθήστε με σας παρακαλώ σας ζητάω να με βοηθήσετε τα λεφτά τα χρειάζομαι σας ικετεύω

Please answer me please I really need the money every day I cry I'm miserable help me help me it's urgent

Σας παρακαλώ απαντήστε μου σας παρακαλώ τα έχω πραγματικά ανάγκη τα χρήματα κάθε μέρα κλαίω είμαι χάλια βοηθήστε με βοηθήστε με είναι επείγον

Please help me guys.

Σας παρακαλώ βοηθήστε με ρε παιδιά

here are the exact times and you can see everything

ορίστε ακριβώς οι ώρες και όλα μπορείτε να τα δείτε όλα

Will you answer me, I need it, please?

Θα μου απαντήσετε είναι ανάγκη σας παρακαλώ

Okay, I received my money, Posido casino put it in my account and the €1,000 was credited.

Εντάξει έλαβα τα χρήματα μου τα έβαλε το casino Posido πιστώθηκαν στο λογαριασμό μου και τα 1.000€

Dear konstantinampoyintak,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru