Posido Casino - O jogador acredita que o seu pagamento foi atrasado.

Hello. I won yesterday and would like to withdraw my real money winnings. When I try to withdraw, I get a message saying I've reached the withdrawal limit, even though I've never received any real money withdrawals. Unfortunately, support doesn't provide a clear answer, and they're not helping me. I hope you can help me. Thank you in advance.

Best regards

Hallo. Ich habe gestern gewonnen und möchte mir meinen Echtgeld Gewinn abheben. Beim Abheben bekomme ich die Meldung das ich das Limit für Auszahlungen erreicht habe obwohl ich noch nie Echtgeld ausgezahlt bekommen habe. Im Support gibts leider keine klare Aussage und geholfen wird irgendwie nicht. Hoffentlich können Sie mir helfen. Vielen Dank schon mal.

Mit freundlichen Grüßen

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

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We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Jan7811,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Best regards,

Dominika