Posido Casino - O jogador afirma que o seu pagamento foi atrasado.

Good morning. I won €1,500 at Posido and made 3 withdrawal requests for €500 each, the first dated June 1st. To this day they are still under review. When I talk to them in chat or even by email, they always say I have to be patient. However, the site's terms and conditions state that withdrawals are processed within 3 working days, which is not the case. How can I resolve the situation?

Bom dia. Ganhei 1500€ no Posido e fiz 3 pedidos de levantamento de 500€ cada, o primeiro data de dia 01/06. Até hoje ainda se mantêm em revisão. Quando falo no chat ou mesmo por email, dizem sempre que tenho de ter paciência. Contudo nos termos e condições do site, dizem que os levantamentos são processados em 3 dias úteis, o que não se verifica. Como posso resolver a situação?

Dear pat2025,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Good morning. It's been 14 days and the surveys are still under review. Should I still wait?

They say it's not necessary to check the account.

Bom dia. Já passaram os 14 dias e os levantamentos ainda se encontram em revisão. Ainda devo aguardar?

Dizem que não é necessário verificar a conta.

Dear pat2025,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good morning.

No, everything remains the same. The 3 surveys are still under review.

Bom dia.

Não, mantém-se tudo igual. Os 3 levantamentos ainda se encontram em revisão.

Dear pat2025, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Hello, I've just received my first withdrawal of €500. I'm going to wait and see if they pay the rest, otherwise I'll get back to you. How long should I wait for them to make the missing payment?

Olá! Recebi há pouco o primeiro levantamento de 500€. Vou aguardar a ver se eles pagam o restante, caso contrário volto a falar convosco. Devo esperar quanto tempo até que eles façam o pagamento em falta?

Dear pat2025, thank you for the information provided. Have you received the rest of the money?

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear pat2025,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika