QuickWin Casino - A conta do jogador aparece encerrada, sem que nenhum ganho seja visível.

I won €950 with real money, lost €450, and wanted to withdraw €500. The next day I couldn't log in, but after the third attempt, it worked. My account is empty, there's no withdrawal, no history, and only the initial deposit bonus is still there, as if I'd never been there. I have screenshots of my winnings and deposits, everything seems to be working. It tells me to check my history and see that I haven't played. But I have proof that I did play. I have screenshots of the deposit and winnings. I'm begging for help. Beware, this is a huge scam.

Habe mit Echtgeld 950 € gewonnen 450 verspielt wollte 500 auszahlen am nächsten Tag konnte ich mich nicht einloggen nach dem dritten Mal ging es dann. Kontoleer keine Auszahlung keine history erst einzahlungsbonus noch vorhanden als wäre ich nie da gewesen habe Screenshot von meinem gewinnen und meine Einzahlung immer an alles am Start sie sagt nicht soll history aufrufen und gucken dass man da sieht dass ich nicht gespielt habe ich habe aber Beweise dass ich da gespielt habe. Aber einige Screenshot von der Einzahlung und vom Gewinn. Ich bitte um Hilfe. Vorsicht ganz großer Betrug .

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Dear Darkraver, Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to attila.g@casino.guru? Have you reached out to the casino's customer support in relation to his issue?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way. Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Attila

I won real money and withdrew it. The next day, when I tried to log in, there was nothing there at first, then nothing, then I couldn't log in at all, and then my account was at zero. I have the IBAN number from my bank for the online withdrawal, so something must be wrong. I even have screenshots showing that I won one day. I can take screenshots of everything, every step I take: depositing, winning, withdrawing, and then my account was deleted. What a rip-off!

Habe Geld gewonnen Echtgeld habe das ausgezahlt am anderen Tag wollte ich mich einloggen erst was da dann nicht dann konnte ich mich nicht einloggen und dann war mein Konto auf Null ich habe doch die IBAN Nummer von meiner Bank Auszahlung online was ich da eingezahlt habe also kann er ja schon mal was nicht stimmen und ich habe ja auch Screenshots das ich gewonnen habe einen Tag ich kann dich für alles Screenshots machen jeden Schritt den ich da gehe welche ich habe da eingezahlt gewonnen ausgezahlt dann war mein Konto gelöscht eine Schweinerei

Dear Darkraver, thank you for your response.

In order for me to properly asses the issue, could you please share your game history? I suggest requesting the complete game history directly from the casino in Excel format. The game history should cover the whole of the relevant period.

Thank you in advance for your reply.

As I've said several times, there's no game history; everything's been deleted. The IBAN proves I made the deposit.

Wie ich schon mehrmals gesagt habe es gibt keine Spielhistorie, alles gelöscht. Die IBAN beweist das ich eingezahlt habe .

Dear Darkraver,

Thank you for your responses and for providing more details about the issue.

Unfortunately, we are unable to proceed with the investigation of your complaint due to the lack of sufficient evidence. As mediators, we require clear documentation, such as game history logs or transaction data, to move forward with a fair investigation. Since no supporting evidence has been provided, and without a full gaming history or further documentation from the casino, we are unable to continue with this case. I appreciate your efforts in providing the attached screenshots, however, they only indicate the time of play without specifying the exact date of the gameplay. Additionally, the photo of the deposit you included confirms that a payment was made, but it does not provide evidence of the alleged winnings that followed.

As a result, we will be rejecting the complaint at this time.

We appreciate your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards

Attila