QuickWin Casino - A desistência do jogador está atrasada.

Hello,

I withdrew €349 in mid-March, which went smoothly. Now I want to withdraw another €110, which has been processed since March 18th, 2026. Despite multiple inquiries via chat and email, I keep receiving the same standard, pre-written response that everything is okay and they're just experiencing high demand.

Hallo,

ich habe Mitte März schon einmal 349€ abgehoben, was geklappt hat. Nun möchte ich noch 110€ abheben, die seit dem 18.03.26 in Verarbeitung sind. Auf mehrfache Nachfrage im Chat und per Mail kommt immer die vorgefertigte Standardantwort alles sei okay, es ist gerade nur ein hohes Aufkommen.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear PasoBet,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• Could you please share with me your communication with the casino when asked about the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Thank you for your reply!

- I wasn't asked for KYC verification, so I can't do it. The account doesn't currently need to be verified, but it wouldn't be a problem to do so.

- I applied for the bonus, but was limited before I could use the bonus, so I cancelled it.

- Attached is a screenshot of the response from supports.

Hallo Tomas,

Vielen Dank für die Antwort!

- Die Kyc Verifizierung wurde nicht gefragt weshalb ich sie auch gar nicht mache kann. Das Konto müsste bisher nicht verifiziert werden, wäre aber kein Problem das zu machen.

- Ich hab den Bonus beantragt, wurde jedoch vor Umsatz des Bonus limitiert, weshalb ich ihn gecancelt habe.

- Anbei ein screen der Antwort des supports.

Dear PasoBet,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear PasoBet,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from QuickWin Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear QuickWin Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Dear all,

Thank you for contacting us.

We  kindly inform you that we are currently reviewing your case and will update you as soon as we have further updates.

We appreciate you reaching out to us about this matter.

Kind regards,

Quickwin

Hello everyone,

thank you, QuickWin Casino, for the update and for confirming that the case is currently under review.

I will be waiting for your further update so we can move this case forward.

Thank you.

Dear all,

Thank you for contacting us.

We kindly inform you that we are currently reviewing your case and will update you as soon as we have further updates.

We appreciate you reaching out to us about this matter.

Kind regards,

Quickwin

Hello everyone,

thank you for your reply.

However, I would like to point out that this is the same response as previously provided, and so far there has been no visible progress in the case.

QuickWin Casino, could you please provide a more specific update regarding:

• the current status of the review
• what exactly is being checked
• and an estimated timeframe for completion

This will help us move the case forward more efficiently and avoid unnecessary delays.

Thank you for your cooperation.

Hello everyone,

Today I was asked to verify my account and I submitted all the documents immediately. I was asked to provide all transactions for the entire month from my payment source, without redacting any other payments, which are all private transactions and none of the provider's business.

Therefore, I only submitted the payment from my card that concerns Quickwin.

Greetings, Florian

Hallo zusammen,

heute wurde ich aufgefordert mein Konto zu verifizieren und ich hab alle Dokumente sofort eingereicht. Ich wurde aufgefordert alle Umsätze des gesamten Monats von meiner Zahlungsquelle anzugeben, ohne andere Zahlungen zu schwärzen, was alles private Zahlungen sind und den Anbieter nichts angehen.

Deshalb habe ich nur die Zahlung meiner Karte die quickwin betrifft eingereicht.

Grüße, Florian

Dear all,

Thank you for patience.

We kindly inform you that we are currently reviewing your case and will update you as soon as we have further updates.

We appreciate you reaching out to us about this matter.

Kind regards,

Quickwin

Hello everyone,

thank you, QuickWin Casino, for the update.

Dear PasoBet,

thank you for the information and for submitting the requested documents. Please keep me updated once the verification is completed or if the casino requests anything further.

We will now wait for the casino’s next update regarding the review and the withdrawal status.

Thank you.

Hello,

I submitted all the required documents and everything was confirmed, except for the transaction history overview of my Mastercard described above.

I uploaded a screenshot of the payment and the official Skrill (Mastercard) transaction history. It was repeatedly declined, and I cannot provide any further information from my payment provider. Today, my withdrawal was canceled.

I have requested the payout again.

Please tell me what I can do besides using the official proof from the payment provider, especially since I have clearly proven that it is my Mastercard?

Greetings

Hallo,

ich habe alle erforderlichen Dokumente eingereicht und es wurde alles bestätigt, bis auf die oben beschriebene Übersicht der Transaktionshistorie meiner Mastercard.

Ich habe einen Screenshot der Zahlung und die offizielle Transaktion Historie von skrill (Mastercard) hochgeladen. Immer wieder wurde diese abgelehnt, wobei ich von meinem Zahlungsdienstleister keine anderen Daten bereitstellen kann. Heute wurde meine Auszahlung storniert.

Ich habe die Auszahlung wieder erneut beantragt.

Bitte sagen Sie was ich tun kann außer die offiziellen Nachweise des Zahlungsanbieters zu nutzen, zumal ich eindeutig nachgewiesen habe, dass es sich um meine Mastercard handelt?

Grüße

Dear all,

Thank you for the reply.

We kindly inform you that we are currently reviewing your case with the relevant department to determine the reason for the rejection of your documents. We appreciate your patience and understanding during this process.

Kind regards,

Quickwin Casino

Hello everyone,

thank you for the update.

Dear PasoBet, thank you for the detailed explanation. I understand the situation, especially if your payment provider cannot issue any additional documents beyond what you have already submitted.

At this stage, we will need to wait for the casino’s response after their internal review regarding the rejected documents. Once they provide clarification, we will see how to proceed further.

Thank you for your patience.

Dear all,

Thank you for contacting us.

We kindly inform you that the relevant department inform us that you need to provide TRX from 15.02 to 15.03 in order to see also the source of funds for the deposit for the Skrill card.

Kind regards,

Quickwin Casino

Hello, I'm attaching the relevant transaction data for 15.02 - 15.03 as a screenshot here and also sending it to the email thread with the support team as a PDF.

Greetings

Hallo, die entsprechenden Transaktionsdaten für 15.02 - 15.03 hänge ich als Screenshot hier an und sende sie zusätzlich an den Email Verlauf mit dem support team als PDF.

Grüße

Hello everyone,

Dear QuickWin Casino,

thank you for the clarification regarding the additional documents.

Dear PasoBet,

thank you for providing the requested transaction history and for sending it also directly to the casino.

At this stage, we will now wait for the casino to review the newly submitted documents and confirm whether everything is sufficient to proceed with the verification process.

Hello, as an update: since today I can no longer log in to the casino. I get a message saying my account is under observation.

Greetings

Hallo, als update: seit heute kann ich mich nicht mehr bei casino einloggen. Es kommt die nachricht mein account sei unter Beobachtung.

Grüße

Dear all,

Thank you for patience.

We kindly inform you that we are currently reviewing your case and will update you as soon as we have further updates.

We appreciate you reaching out to us about this matter.

Kind regards,

Quickwin

Hello everyone,

Dear QuickWin Casino,

thank you for your update and for confirming that the case is currently under review.

Dear PasoBet,

thank you for the update. The message about your account being "under observation" is typically related to an ongoing verification or internal review, so at this stage it is consistent with the casino’s statement.

For now, please wait for the casino’s next update. If there are any further changes (especially regarding account access or communication), let me know immediately.

I will continue monitoring the case.

Dear all,

Thank you for the patience.

We kindly inform you that the relevant department inform us that we still need the TRX 15.02 - 15.03 with deposit to us visible. Deposit to us not visible on the provided TRX.

Kind regards,

Quickwin

Dear Quickwin Casino,

I have now sent you the entire transaction history several times and uploaded it to the app (so far, the 15.03 - 15.04 date has always been requested).

Additionally, you can see the deposit to the Skrill account in the chat history. Since a different timeframe has now been requested, I will comply with this request as well, hoping to finally complete the verification process.

I'm uploading screenshots of everything again here; the PDF files have all already been sent to you by email.

Liebes quickwin casino,

Den gesamten Transaktionsverlauf habe ich Ihnen nun mehrfach gesendet und in der App hochgeladen (bisher wurde immer der 15.03 - 15.04 gefordert) .

Zusätzlich haben Sie die Einzahlung auf den skrill account hier im Chat Verlauf. Da nun ein anderer Zeitraum gefordert wurde, werde ich auch diese bitte nachkommen in der Hoffnung die Verifizierung somit final abschließen zu können.

Erneut lade ich screenshot von allem hier hoch, die PDF Dateien sind alle schon per Mail an Sie geschickt worden.

Hello everyone,

thank you for the updates.

Dear PasoBet, thank you for your cooperation and for providing the requested documents again. I appreciate your effort in resubmitting everything, including the newly requested timeframe.

Dear QuickWin Casino, thank you for your update. The player has now provided the requested transaction history again, including the adjusted period. Please confirm whether this submission is sufficient to proceed with the verification, or if anything further is still required.

I will now wait for your update.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear PasoBet,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Samuel