QuickWin Casino - O jogador está bloqueado de sacar fundos.

Hello,

Unfortunately, I can't withdraw my balance. As soon as I request a withdrawal, I get the message "The specified user is blocked."

Registration and deposit work.

My ticket from February 25th has not been processed to this day, and live support cannot help me either.

Hallo,

leider kann ich mein Guthaben nicht auszahlen. Sobald ich die Auszahlung anfordere kommt die Meldung „Der angegebene Benutzer ist gesperrt".

Anmelden und Einzahlen klappt.

Mein Ticket vom 25. Februar ist bis heute unbearbeitet, der Live Support kann mir auch nicht weiterhelfen.

Dear michiii,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please confirm that you passed the full KYC verification?

Have you made any successful withdrawals from this casino before?

Have you contacted customer support to inquire why you are unable to withdraw your winnings?

What types of games did you play?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronica,

Thank you for your message.

I have already completed the verifications; there are no new verification options.

I have also cashed out winnings in the past.

I contacted support via live chat, but they couldn't help me and opened a ticket.

Additionally, I wrote an email on February 25, 2025, but have not received any response yet.

I had only played slots.

Thank you & see you then!

greeting

michiii

Hallo Veronika,

danke für deine Nachricht.

Die Verifizierungen habe ich bereits durchgeführt, neue Verifizierungsmöglichkeiten gibt es nicht.

In der Vergangenheit hab ich mir auch schon Gewinne ausgezahlt.

Den Support habe ich per Live Chat kontaktiert, diese konnten mir nicht weiterhelfen und haben ein Ticket eröffnet.

Zusätzlich hatte ich am 25.02.2025 eine Mail geschrieben auch hierzu bisher keine Rückmeldung.

Ich hatte nur Slots gespielt.

Vielen Dank & bis dahin!

Gruß

michiii

Could you please send me a screenshot of the error message you see when attempting to withdraw your winnings?

Additionally, kindly forward all communication between you and the casino’s customer support regarding your withdrawal issues to veronika.f@casino.guru. Thank you for your cooperation.

I have sent you everything available.

Best regards,

Ich habe Ihnen alles Verfügbare zugesendet.

Best regards,

Thank you very much, michiii, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear michiii,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite QuickWin Casino representative to join this conversation.

Dear QuickWin Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear michiii, 

As we can see your account is open. Therefore, can you please share the screenshot of the error message for us to understand and able to help you accordingly. Thank you! 

Waiting for your update. 

Best regards, 

QuickWin team. 

Hello,

I received your email and replied with the requested screenshot.

best regards

Hallo,

ich habe ihre Mail bekommen & auch mit dem geforderten Screenshot geantwortet.

Best regards

Dear michiii,

Could you please confirm, if you been able to access your player account since your last message?

Hello Mirka,

I can still access my account, but unfortunately withdrawals still don't work.

Best regards,

michiii

Hallo Mirka,

ich kann weiterhin auf meinen Account zugreifen, das auszahlen funktioniert leider weiterhin nicht.

Best Regards,

michiii

Dear QuickWin Casino,

Could you please clarify, why the player is not able to request a withdrawal?

Thank you.

Dear michiii,

We kindly suggest you to please complete your accounts verification. We kindly suggest you to please upload the documents in a PDF format, via verification tab from your profile and please make sure you have not edited or modified the document. Please upload the PDF as it is. Thank you!

Waiting for your update.

Best regards,

QuickWin team.

Dear michiii,

Would you be able to submit the requested documents?

Documents have been submitted.

Unterlagen sind eingereicht.

Thank you for the update, michiii.

Please notify me, when you will be able to progress in your verification process.

Dear michiii,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.