QuickWin Casino - O pedido de encerramento da conta do jogador foi ignorado.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with QuickWin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you tried contacting support after you learned your self-exclusion request wasn't granted?
• Could you please share your self-exclusion requests with me? Please share the information to my email at katarina.d@casino.guru.
• Could you please advise when was the last time the casino allowed you to deposit?

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

1. Since the last time I made everything clear on March 29th, I assumed it was already closed, after contacting me many times over the course of 2 weeks, then now I played again and tried to enter and I could, and clearly I lost as always and relapsed after having been away for a while, I am devastated.

I will share everything through my Gmail

The last deposit was on July 28th if I remember correctly.

I want to emphasize that I take responsibility, just as the casino should take responsibility for the people who have this damn problem. I really hope you can help me recover funds. I'm in a hole with no way out.

Thank you

1. Desde la última vez que deje todo claro el 29 de marzo yo daba por hecho que ya estaba cerrada, luego de contactarme muchas veces a lo largo de 2 semanas, luego ahora volví a jugar e intente ingresar y si pude, y claramente perdí como siempre y recai luego de haber estado un tiempo alejado, estoy devastado.

Le compartiré todo por mi Gmail benja1764.uc@gmail.com

El último depósito fue si mal no recuerdo el 28 de Julio.

Quiero recalcar que yo asumo mi responsabilidad como también el casino debe ser responsable con la gente que tenemos este maldito problema, realmente espero puedan ayudarme a recuperar fondos, estoy en un hoyo sin salida.

Gracias

Hello,

thank you for your reply and for your email.

Do I understand correctly that you have not communicated your gambling problem with the casino support once you learned your account is accessible to you again?

Looking forward to your reply,

Katarina

No, if I could just control my gambling addiction I would, but we know how it is.

Let's see, I asked for help from March 16th to March 29th and I wasn't attended to, they didn't close my account, then I played again in July and lost everything, that's why I came here to finish asking for help, since I didn't get the help at Quickwin that would have prevented me from playing again.

I assumed it was closed, or so I hoped, and when I walked in and saw it was open, I deposited like the stupid gambling addict that I am.

I've already excluded myself from all the casinos I've played at and never had a problem. I hope to solve it here and get some help.

Thanks to all.

No, si tan solo pudiera controlar la ludopatia lo haría pero sabemos cómo es esto.

A ver, yo pedí ayuda desde el 16 de marzo al 29 de marzo y no fue atendida, no me cerraron la cuenta, luego volví a jugar en julio y perdí todo, por eso vine a terminar de pedir ayuda acá, ya que en quickwin no tuve la ayuda que hubiera evitado volver a jugar.

Yo daba por hecho que estaba cerrada, o eso esperaba y al entrar y ver qué estaba abierta, deposite como un estúpido ludopata que soy.

Ya me he excluido de todos los casinos que jugaba y nunca tuve un problema, espero acá solucionarlo y recibir una ayuda.

Gracias a todos.

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Martin (martin.l@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello benja98uc98,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the QuickWin Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain the matter to us? In case the account is still opened, I would like to ask you to close it, as the player has provided us with undeniable evidence of his addiction.

Additionally, player has also provided us with evidence of his self-exclusion requests. According to those, I believe he is entitled to a refund of all funds deposited and lost since 23rd of March. I can see he took the decision back on 28th of March, but according to our guidelines, we believe the account should have been closed by then, without an option to be reopened. On top of this, he also requested the closure again a day later.

Of course, if you do not agree with this verdict and have any other evidence which will be useful during this mediation process, please send it to martin.l@casino.guru.

Thank you in advance for providing us with your view of the issue.

They just called me telling me to go into the casino VIP area hahahahaha

Thanks Martin, I hope everything goes well, I need this help urgently.

Me acaban de llamar diciendo que entre al vip del casino jajajajaja

Gracias Martín, espero todo salga bien, necesito esta ayuda urgente.

I'm attaching all the photos. Sorry I didn't send everything together. I pasted them but they weren't sent.

Adjunto todas las fotos, disculpa que no mandé todo junto, las pegue pero no se enviaron.

Dear benja98uc98,

we consider this to be completely unacceptable under any responsible gambling practices. I will contact the casino through different channels as well and I strongly urge you to disregard these invitations.

Dear casino representative,

please give us more information regarding this matter. Has the casino not received the player's requests?

Dear all,

We will review this case carefully and get back to you as soon as possible.

Kind Regards,

QuickWin

Dear All,

Firstly, we apologise for the delay in closing this account. It has now been permanently closed, and we sincerely regret any inconvenience this may have caused the client.

Additionally, I am reviewing what further actions can be taken from our side regarding the refund.

We will provide you with an update as soon as possible.

Kind regards,

QuickWin

Dear casino representative,

thank you for your response. We will be awaiting your statement. To save time, I would also like to kindly ask you for the player's deposit history. That way, we will be able to verify the exact amounts he deposited in the mentioned timeframe. In case this is possible, please send it to martin.l@casino.guru.

Dear all,

Thank you for your patience. We apologise for the delay, as we are still awaiting an update regarding this case. Please be assured that we will inform you as soon as we receive further information.

Kind regards

QuickWin

Dear all,

Thank you for your patience.

As part of our commitment to Responsible Gambling, we strive to close accounts within 24 hours of receiving a request. In line with this, we are prepared to refund the player's losses incurred since March 23rd, amounting to 479,323 CLP.

To proceed with the refund, we kindly ask you to provide the following bank details:

Full Name (including all middle names)

Email Address

Bank Account Holder’s Name

IBAN / Account Number

Bank Name

Bank Location (Country)

SWIFT / BIC Code

You may send these details to us either by email or via our live chat as well.

We look forward to receiving your information so we can complete the refund process promptly.

Best regards,

QuickWin

I'm not sure if the response was sent, Martin. The amount is what I entered here. I added it up one by one with a calculator. That's not the actual amount. See if you can help me.

No estoy seguro si se envió la respuesta, Martin, el monto es el que ingrese acá lo sume uno por uno con calculadora, ese no es el monto real, a ver si me puedes ayudar.

Dear parties,

thank you for your continued updates.

Dear benja98uc98,

in case you believe you are entitled to a higher sum, please provide me with your bank statement, that way I will be able to see all of your deposits made to the casino. Please send it to martin.l@casino.guru.

Dear casino representative,

thank you for your continued cooperation and willingness to resolve this matter in a fair and player-friendly manner. However, the player claims he is entitled to a higher amount of funds. Would you be able to send me his deposit history, so the player can be provided with an independent look at the refund amount?

Martin,

It's hard to get the statements, all the deposits were made over several months, I don't know which of my 3 banks I use, and there were many deposits of different amounts but I have the peace of mind that I added it all up before they closed the account, let's see what the casino says, but I remember that once I made a withdrawal to Skrill, for an amount of 400,000, I don't know if that is the reason for the amount, I realized it yesterday in fact since I started checking.

Let's do the following: accept the amount reported and that's it, simpler.

Between weeks and weeks it will be worse, I leave it in your hands Martin

Martin,

Los extractos difícil conseguirlos, todos los depósitos fueron en varios meses, no sé en cuál de mis 3 bancos que utilizo, y fueron muchos depósitos de distintos montos pero tengo la tranquilidad que lo sumé todo antes que cerrarán la cuenta, veamos que dice el casino, pero yo tengo recuerdo que una vez hice un retiro a Skrill, por un monto de 400.000 no se si eso será el motivo del monto, me di cuenta ayer de hecho ya que me puse a revisar.

Hagamos lo siguiente, aceptemos el monto informado y ya está, más simple.

Entre estar semanas y semanas va ser peor, lo dejo en tus manos Martin

Dear all,

We would like to inform you that the amount of 479,323 CLP has been made to your account. This amount was the total approved by our managment team.

Kind regards,

The QuickWin Team

Martin, I don't want to argue or anything, let's leave it at that. I gave you my information a few days ago. Send that message and that's it.

Let them deposit the 479,000, that's it.

Martín, no quiero discutir ni nada, dejémoslo así, yo te pase mis datos hace unos días, envía ese mensaje y ya.

Que me depositen los 479.000, ya está.

Dear casino representative,

thank you again for your cooperation in resolving this case.

Dear benja98uc98,

I will of course respect your decision to accept the refund of 479,323 CLP. I would also like to state, that even though we always prefer to check all available evidence for ourselves, we are inclined to believe the calculation is fair and correct, considering the casino's rating on our site an their previous cooperation with other complaints.

If they haven't already, please let me know when the funds arrive to your account. I will then be able to close this complaint as resolved.

Best regards,

Martin

Martin, I sent you my transfer information by email and also left it here a few days ago.

I'll let you know as soon as I get the money. Thank you very much for your help, and thanks to Quickwin for their responsibility in these matters, which few casinos take on, so congratulations.

Martin, yo les envié mis datos de transferencia por correo y también los dejé acá hace unos días.

Apenas me llegue el dinero te avisaré, muchas gracias por tu ayuda y gracias a quickwin por su responsabilidad en estos asuntos, que pocos casinos se hacen cargo, por eso felicitaciones.

Dear benja98uc98,

thank you for your kind words. I have also sent you one more email.

Dear QuickWin, how long does this process take?

Because according to what you told me, you had already sent the payment to the supplier or something like that, but I haven't received anything in the Banco Estado de Chile account that I sent you.

Estimados QuickWin cuando demora este proceso?

Porque según me informaron ustedes ya habían enviado el pago al proveedor o algo así, pero a mí no me ha llegado nada a la cuenta del Banco estado de chile que les envié.

Dear benja98uc98,

thank you for keeping us updated.

Dear casino representative,

is there a particular timeframe, in which the player will receive his funds?

Dear all, I received 417,000 of 493,000. What will happen to the balance? Please deposit it.

Thank you

Estimados, me llegó 417.000 de 493.000, que pasará con el saldo? Favor depositenlo

Gracias

Dear benja98uc98,

thank you for the update. We will be waiting for the casino's response.

They told me by email that they sent everything from the bank...

The bank told me they don't charge taxes on transfers, and that's true. Never in my life have they charged me almost 20% for a transfer, haha.

Maybe the problem is in the matter, they INVENT CAPITAL MARKETS as a matter, something completely out of reality, that is where they could discount money, all very strange... I want them to give me the remaining balance since it is not my responsibility, they lied about the matter if that were the reason.

The bank only told me that nothing has been deducted at least from the transfer, so I imagine it's because they choose that issue as if I were trading or playing with cryptos.

Por correo a mi me dijeron que mandaron todo que es el banco...

El banco me dijo que no tiene impuestos en las transferencias y es así, nunca en mi vida me han descontado casi el 20% por una transferencia jajaja.

Quizás el problema es en el asunto, ellos INVENTAN como asunto MERCADO DE CAPITALES, algo completamente fuera de lo real, ahí es donde si podrían descontar dinero todo muy raro... Quiero que me den el saldo restante ya que no es mi responsabilidad, ellos mintieron en el asunto si es que se fuese el motivo.

El banco únicamente me dijo que no se ha descontado nada al menos de la transferencia, por eso me imagino que es porque ellos eligen ese asunto como si yo estuviera haciendo trading o jugando con cryptos

Dear benja98uc98,

thank you for letting me know.

Dear casino representative,

can you please address this matter? Why have some of the funds been deducted?

Dear benja98uc98,

We would like to confirm that the refund of the amount of 479,323 CLP was successfully completed entirely from our side on August 25th,2025. Since the amount received was lower, we kindly recommend reaching out directly to your bank or payment provider. They will be able to provide a detailed breakdown of any possible charges, fees, or deductions applied, and clarify the exact reason for the reduced amount.

Please note that we do not apply any fees on our side. However, processing fees, intermediary bank charges, or currency conversion costs may be applied by your payment provider, particularly in the case of international transfers.

We appreciatre your understanding.

Best Regards,

The QuickWin Team

You just sent money via WebPay in CLP to a Chilean account and to send it, you sent it from abroad in Swift and with a false issue such as the capital market, which will surely cause me problems with the Chilean internal revenue service. It also arrives 20% less, truly incredible. You should have sent it to USDT and everything would have been easier.

The reason for the taxes charged was due to the type of transaction used, capital markets, since that generates taxes. A simple transfer without a "commercial" reason would not generate any, and it is also a lie that it was through the capital markets.

I want you to send me the difference, and I had already lowered the amount from 1,000,000 to 493,000...

I remain attentive.

I've endured so much now that I'm still being humiliated.

Ustedes recién dinero por webpay en CLP a una cuenta CHILENA y para enviar, envían desde fuera en Swift y con un asunto falso como es mercado de capitales, dónde seguramente me va generar problemas con el servicio de impuestos internos chilenos, aparte llega un 20% menos, de verdad que increíble, hubieran mandando a usdt y era todo más facil

El motivo de los impuestos cobrados fue debido al giro usado, mercado de capitales ya que eso genera impuestos, una simple transferencia sin un motivo "comercial" no generaba ninguno, aparte que es mentira que sea por mercado de capitales.

Quiero que envíen la diferencia, aparte yo ya me había bajado el monto de 1.000.000 a 493.000...

Quedo atento.

Aguante mucho ya para seguir siendo humillado.

Dear casino representative,

thank you for your response. However, I would like to ask you to provide us with more information regarding the mentioned bank fees. Also, to clarify, can you tell us why the transaction wasn't labeled as a refund or a simple transfer? Were you required to classify this transfer as such due to any law/compliance related requirements?

Dear all,

Thank you for waiting.

We kindly inform you that we are checking on it with the relevant team and we will have updates for you as soon as possible.

Thank you so much for your understanding to the matter.

Best regards,

Quickwin casino team

Dear benja98uc98,

We would like to kindly apologize for the delay.

We would like to inform you that the verification of your report will be completed as a matter of urgency.

Thank you for your patience.

Kind Regards,

QuickWin Casino Team

Dear All,

We are currently in the process of gathering the necessary information from the relevant department regarding your questions about the bank fees and the transaction classification.

We appreciate your patience while this review is completed, and we will provide you with a full update as soon as the information becomes available.

Thank you for your understanding.

Best regards,

QuickWin Casino Team

Dear casino representative,

thank you for letting us know. We will be awaiting the full update.

I repeat, I don't care about the rate, whatever it is, the money must arrive in full, you should worry about that, I repeat, you have WebPay payment, meaning you receive the money in a Chilean account under the Chilean platform, why don't you make withdrawals from that same account?

Send me the difference in USDT then. They won't steal my taxes, nor will we tell the bank that they are a capital market, since thanks to that lie I also received taxes. This is a withdrawal of funds from a casino, not a capital market.

Igual repito, me da igual la tarifa, lo que sea, el dinero debe llegar íntegro,ustedes deberían preocuparse de eso, repito, ustedes tiene pago webpay, osea reciben el dinero en una cuenta CHILENA bajo la plataforma chilena, porque desde esa misma cuenta no hacen los retiros?

Envienme la diferencia por usdt entonces, ahí no me roban los impuestos ni tampoco le inventamos al banco que son mercado de capitales, ya que gracias a ess mentira también recibí impuestos, esto es retiro de fondos de un casino no mercado de capitales

Dear benja98uc98,

We'd like to clarify a few details regarding your case.

The agreed-upon refund amount was 479,323 CLP, which differs from the 493,000 CLP you mentioned. We kindly ask you to clarify what specific amount you received instead of the 479,323 CLP, and what the exact difference is that you are referring to.

We ask for your understanding, as there appear to be some inaccuracies in the details provided. Having clear and precise information will help us to resolve this for you as quickly as possible.

Thank you for your cooperation.

Quickwin Casino Team

There's a picture above...

I received 417,115 of the 479,323

Greetings

Hay una imagen más arriba...

Recibí 417.115 de los 479.323

Saludos

Dear parties,

thank you for your continued cooperation.

Dear casino representative,

I can confirm the sum of 479,323 CLP was agreed upon. We will be awaiting your update.

Dear Martin,

We have sent you an email regarding this case, including proof of payment. Could you please review the information provided and let us know your feedback?

Thank you for your cooperation.

Best regards,

Quickwin Casino Team

Dear Casino representative,

thank you for your message. I can confirm I have received proof that the full amount was indeed sent from your side. However, the issue lies with the fact, that the transfer was labeled as Capital Markets, which, based on our current understanding, could be an error from the casino’s side. This classification most likely led to additional banking fees.

Could you please clarify the following questions? Why was this specific label used for the transaction? Was this category applied automatically by your payment provider or chosen manually during the payout process?

Dear benja98uc98,

have you received any further communication from your payment provider? If so, can you please send it to martin.l@casino.guru?

No, just general information, you received money from abroad that is subject to commissions, they don't specify anything, only that the tax was 12.9%.

Here in Chile, the CMF (Federal Commission for Foreign Exchanges) regulates all withdrawals from exchanges or casinos for relatively large amounts. That's why withdrawals are always considered normal deposits. However, since this one was classified as if I had received money from an exchange, I was taxed.

No, simplemente información general, usted recibió dinero del extranjero que va sujeto a comisiones, no especifican nada, solo que el impuesto fue de un 12.9%

Acá en Chile existe la CMF que regula todo retiro de exchanges o casinos por montos relativamente altos, por eso siempre los retiros siempre son depósitos normales, pero este al ser catalogado como sio yo hubiera recibido dinero de un exchanges, me aplicaron impuestos.

Dear All,

Thank you for your question.

Please note that the label for the transaction is applied automatically by our payment provider and is not chosen manually during the payout process.

Best regards,

Quickwin.com

Dear parties,

thank you for your patience during the time this case was being reviewed.

Dear casino representative,

After extensive reviews of this case, we believe the player should be compensated in full.

Given that this case originated from a self-exclusion refund, a matter directly tied to responsible gambling obligations, we believe that any resulting refund should be delivered in full, without the player bearing any external deductions or transactional costs.

We would therefore like to kindly ask you to reimburse the player for the remaining 62 208 CLP

Dear Casino Guru team,

Thank you for your extensive review of this case. We understand your position on the matter, and in light of the circumstances, we are willing to settle this issue by reimbursing the player the remaining 62,208 CLP.

To process this payment, we kindly ask the player to provide their preferred crypto wallet address and the type of cryptocurrency they would like to receive.

Thank you for your cooperation.

Kind Regards,

Quickwin Casino Team

Dear casino representative,

thank you for your response and your continued commitment to responsible gambling.

Dear benja98uc98,

thank you for your continued cooperation. Please let us know when your funds arrive.

Dear benja98uc98,

Thank you for your message.

We have verified the crypto address you provided, however it appears to be invalid or incomplete, and therefore we are unable to proceed with the transfer.

Please double-check the details and provide a valid crypto wallet address.

Kindly note that we support several cryptocurrencies (including USDT TRC20, BTC, ETH, and LTC), so you may choose the option that suits you best.

Once we receive the correct wallet information, we will prioritize the processing of your payment.

Thank you for your cooperation and understanding.

Kind regards,

Quickwin Casino Team

Dear benja98uc98,

Thank you for your continued patience and for attempting to provide your wallet details.

We must clarify the issue with the previously submitted addresses: the TRC20 address you shared was found to be technically incomplete/invalid, and the USDT BEP20 network is currently not supported by our system.

To successfully finalize your refund, you need to choose one of the following supported crypto networks and send us the complete and correct wallet address associated with that option:

BTC (Bitcoin)

LTC (Litecoin)

DOGE (Dogecoin)

ETH (Ethereum)

USDC (ERC20)

Please double-check the address you copy from your wallet to ensure it is accurate and complete.

Once we receive the correct address for a supported network, we will proceed immediately with the payout.

Thank you for your prompt cooperation.

Best regards,

Quickwin Casino Team

Dear benja98uc98,

Thank you for sending us your crypto addresses for the refund.We’re now reviewing your request to make sure we send the payment in the safest and most convenient way. However, when we checked the addresses on the blockchain (via Blockchair), none of them could be found on their respective public networks.

This is very important — if the funds are sent to a wrong or invalid address, the crypto refund will be permanently lost and cannot be recovered.To proceed safely, please:

Double-check the address you would like to use for the refund.Confirm the exact coin and network for that address (for example, BTC on Bitcoin, USDT on Ethereum).

Once we receive this confirmation, we will process your refund immediately.

Thank you for your quick reply and cooperation.

Kind regards,

Quickwin Casino Team

Dear benja98uc98,

thank you for your continued cooperation. While I understand your frustration, I strongly believe the issue has now been cleared up and your funds will arrive shortly.

Dear casino representative,

as the player confirmed the validity of the address, please proceed with payment.

Dear benja98uc98,

We sincerely appreciate your persistence and patience in trying to finalize your refund. We completely understand that this process has been frustrating.

Our Finance Department has issued a final review of the addresses you provided and confirmed that, despite their appearance on external explorers, they are not compatible with the specific crypto protocols we have available for manual withdrawals.

To immediately process your 62,208 CLP refund, we must use an address that is guaranteed to work with our system. Please select one of the following five options and provide the corresponding wallet address:

BTC (Bitcoin Network)

LTC (Litecoin Network)

DOGE (Dogecoin Network)

ETH (Ethereum Mainnet)

USDC (on the ERC-20 Ethereum Network only)

As soon as we receive a valid address belonging to one of these five accepted formats, we will process the transfer immediately.

Thank you for providing us with this final piece of information so we can conclude your refund.

Sincerely,

Quickwin Casino Team

Dear Casino representative,

thank you for your response. To avoid further confusion, and possible network/token mismatch, could you please confirm which network and token standard your system uses for each of the five available options? Are these strictly token-specific?

Martin, I'm dealing with a problem right now that you can't imagine... I need you to send at least the money to my bank accounts, I don't want the answer to be the same tomorrow AM, I want the damn money in my damn bank account tomorrow, let's not allow these loan sharks to continue laughing at me...

I am a human not a toy

Martin manejo una molestia en este momento que no te imaginas... Necesito que envíen aunque sea el dinero a mis cuentas bancarias, no quiero que mañana AM La respuesta siga siendo la misma, quiero que mañana esté el maldito dinero en mi maldita cuenta de banco, no permitamos que estos usureros sigan riéndose de mi...

Soy un humano no un juguete

Dear benja98uc98,

I fully understand your frustration and hope the issue will be fixed as soon as possible.

I also understand your desire to revert back to bank withdrawals. However, I believe, that the best way to proceed, is to wait for the casino to comment on my latest message. Then we will be able to choose the fitting wallet.

I would also like to point out, that while your experience has been largely negative, this casino currently has zero unresolved complaints on our platform. I strongly believe this case will be resolved eventually.

It makes me laugh now, binance is the most used brand in the world bitcoin in BTC is an eth address in ERC20 it is also a single address, they said they verify in BLOCKCHAIR, I sent them the verified one in BLOCKCHAIR, and you Martin continue to fall into their postponement, they answer me once a day, they are not able to answer emails to expedite the issue, this is a meme Martin I want money, I insist, SEND THE MONEY TO MY BANK ACCOUNT I DON'T CARE ANYMORE, THEY ARE GOING TO MAKE UP ONE AND A THOUSAND EXCUSES, THE WALLETS ARE UNIQUE BITCOIN THROUGH BTC IS A SINGLE CODE, ONE NETWORK, ANOTHER THING IS BITCOIN THROUGH SEGWISS FOR EXAMPLE, BTC IS ONE, ERC20 IS IN ETH AND USDT AND THEY ALSO HAVE THE SAME CODE

STOP LAUGHING IN MY FACE

Me causa gracia ya, binance es la marca más utilizada en el mundo bitcoin en BTC es una dirección eth en ERC20 es también una única dirección, ellos dijeron que verifican en BLOCKCHAIR, les mandé la verificada en BLOCKCHAIR, y tu Martin sigues cayendo en su aplazamiento, me responden una vez al día, no son capaces de responder correos para agilizar el tema, es un meme esto Martin quieroi dinero, insisto, ENVIEN EL DINERO A MI CUENTA BANCARIA YA ME DA IGUAL, SE VAN A INVENTAR UNA Y MILES EXCUSAS, LAS WALLET SON UNICAS BITCOIN MEDIANTE BTC ES UN SOLO CODIGO, UNA RED, OTRA COSA ES BITCOIN MEDIANTE SEGWISS POR EJEMPLO, BTC ES UNA, ERC20 ESTA EN ETH Y USDT Y TAMBIEN TIENEN EL MISMO CODIGO

DEJEN DE REIRSE EN MI CARA

I love waiting for 1 response every 24 hours, hey Martin help me friend, get direct contact, these people don't answer anything

Me encanta esperar 1 respuesta cada 24 horas, oye Martin ayúdeme amigo, consiga contacto directo, está gente no responde nada

Dear benja98uc98,

We truly recognize how frustrating this situation has been and appreciate your persistence in trying to resolve it. We confirm receipt of your request to switch the payout method to a Bank Transfer.

Please be aware that your earlier payment method encountered issues leading to intermediary bank fees and currency exchange losses. Switching back to a bank transfer will likely result in similar substantial deductions from your 62,208 CLP refund due to international processing fees. Our goal is to ensure you receive the maximum possible amount.

Therefore, we strongly advise using a direct crypto method to avoid these third-party fees. The difficulty lies purely in a technical network mismatch, not an invalid address.

To bypass this technical conflict and execute your full refund immediately, we require one single address generated on the Native Network for any of the five supported options:

BTC: Bitcoin Network. You must select 'Bitcoin' as the network during withdrawal/receiving.

LTC: Litecoin Network. You must select 'LTC' as the network. (RECOMMENDED: Fastest & Cheapest)

DOGE: Dogecoin Network. You must select 'DOGE' as the network.

ETH/USDC: Ethereum ERC-20 Network. You must select 'ERC20' or 'Ethereum' as the network.

We are ready to pay immediately. Please provide one correct address generated on the native network shown above.

We appreciate your final cooperation to conclude this matter swiftly.

Kind Regards,

Quickwin Casino Team

Martin watches that video, recorded from my binance, these scoundrels should stop lying, they're laughing in my face and no one does anything.

Let's see what excuse this type of quickwin scammers will add now.

Martin ve ese vídeo, grabado desde mi binance, que dejen de mentir estos sinvergüenzas, se están riendo en mi cara y nadie hace nada.

veamos que excusa agregara ahora este tipo de quickwin, estafadores.

Dear benja98uc98,

As I said before, I fully understand your frustration. That said, I am asking you to keep things civil in the thread.

Dear casino representative,

in case everything is in order now, I would like to ask you to proceed with payment.

Dear benja98uc98,

Thank you for your patience.

We recognize and accept that the addresses you provided may be verifiable on other public explorers. However, due to our strict, mandatory internal security protocols, we can only process payouts to crypto addresses that can be successfully verified on our system using our dedicated tool (Blockchair). We cannot approve transfers to any address that fails this specific check.

To receive your refund immediately, please send one new, valid, and Blockchair-verifiable address on one of these supported networks:

BTC (Bitcoin Network)

LTC (Litecoin Network)

DOGE (Dogecoin Network)ETH / USDC (ERC-20 Ethereum Network)

We look forward to receiving a compatible address to finalize your refund.

Kind Regards,

Quickwin Casino Team

Dear casino representative,

I would like to emphasize, that newly generated blockchain addresses may not appear on Blockchair until their first transaction. I would also like to note, that from your latest message, it seemed like this would not be a problem. Could you please confirm whether your payment provider can temporarily allow and verify such addresses?

If not, I believe it would be best to process the refund via bank transfer, since you are not able to send funds to any of the player's wallets.

Dear benja98uc98,

I am sorry the process keeps getting delayed. Please confirm whether you agree to transfer these funds to your bank account.

Dear benja98uc98,

We recognize your frustration, and we must clarify our position based on our current, operational facts and protocols:

Compensation for Bank Fees: We are legally bound to remit the exact 62,208 CLP deposit amount only. We do not compensate for external taxes or third-party bank/intermediary fees associated with international transfers. We strongly advise against bank transfer for this reason.USDT Claim: We must reiterate that our currently supported stablecoin for withdrawal is USDC (ERC-20). The address you provided for USDT is incompatible with our active payment protocols. This technical distinction is the sole reason for the rejection.

Address Verification: For security compliance, our system MUST be able to immediately validate the address against its native blockchain explorer. We cannot process transfers to any address that fails this essential security check.

The solution remains unchanged: Please provide one final, verifiable address from the supported list previously shared. We are ready to pay immediately upon receipt of a compatible address.

Kind Regards,

Quickwin Casino Team

I repeat, none of my addresses in Binance are in BLOCKCHAIR, I created an account in blockchain, in Coinbase and none appear in BLOCKCHAIR, there is no other solution, in all verifiers my addresses appear except in BLOCKCHAIR.

The only option left for me is to send the money to the bank account and that's it.

I repeat again, send the money to the bank account, if there are discounts I WILL TAKE CARE OF IT, SEND THE 62,208 AND THAT'S IT, THANK YOU.

Repito, ninguna de mis direcciones en binance está en BLOCKCHAIR, me cree una cuenta en blockchain, en coinbase y ninguna aparece en BLOCKCHAIR, no hay otra solución, en todos los verificadores aparecen mis direcciones menos en BLOCKCHAIR.

Únicamente me queda la opción de que Envíen el dinero a la cuenta bancaria y ya está.

Nuevamente repito, envíen el dinero a la cuenta bancaria, si hay descuentos YO ME HAGO CARGO, ENVIEN LOS 62.208 YA ESTÁ, GRACIAS.

I also find it funny what you say about them not accepting USDT, even though 3 days ago they told me to send USDT TRC 20 and it is precisely the only one that appears in BLOCKCHAIR and PRECISELY BY COINCIDENCE NOW THEY DO NOT SEND IN USDT, SUPER COINCIDENCE.

Martin, can you ask them to send the money to the bank account? I'd rather lose some money than continue wasting my time...

I REPEAT I AM IN CHARGE OF THE TAXES

También me causa gracia lo que dices de que no aceptan en usdt, siendo que hace 3 días me dijeron que envie usdt trc 20 y justamente es la única que si me aparece en BLOCKCHAIR y JUSTAMENTE POR COINCIDENCIA AHORA NO ENVIAN A USDT, SUPER COINCIDENCIA.

Martin les puedes pedir que envíen el dinero a la cuenta bancaria, prefiero perder algo de dinero que seguir perdiendo mi tiempo...

REPITO YO ME HAGO CARGO DE LOS IMPUESTOS

Dear casino representative,

considering the circumstances that led us to this point, and given that the player has clearly stated that he is willing to cover any transfer fees, processing the refund via bank transfer seems to be the most practical solution at this point.

Could you please confirm whether this method can be used so the refund may finally be settled?

Dear Benjamin,

I hope this message finds you well.

We would like to inform you that we are currently reviewing your case. Once the verification process is completed, we will proceed with sending your payment.

Thank you for your patience and understanding while we finalize this process. We truly appreciate your cooperation.

Kind regards,

QuickWin team

Thank you.

I hope we can solve it today, greetings.

Gracias.

Espero podamos solucionarlo hoy, saludos.

Dear parties,

Please let us know when any new developments arise. Have the funds been paid out?

Hello Martin.

Not yet, hopefully everything will be resolved in the next few days. I'll let you know if anything new happens.

Greetings

Hola Martin.

Aún no, esperemos que en estos días se solucione todo, te aviso cualquier novedad.

Saludos

Dear benja98uc98,

We’re glad to confirm that, as agreed, the refund of 62,208 CLP via bank transfer has already been initiated. The transaction is expected to be fully completed by tomorrow at the latest.

Please note that international bank transfers may take 3–5 business days to appear in your account, depending on external banking processes.

Once you receive the funds, please let us know here so we can mark this complaint as resolved.Thank you for your cooperation.

Kind regards,

Quickwin Casino Team

Dear casino representative,

thank you for letting us know. We will wait for the player's confirmation and mark the case as resolved afterwards.

I will inform you as soon as the money is in the account.

Apenas esté el dinero en cuenta lo informaré.

Dear benja98uc98,

as more time has passed, can you please give us an update on the situation?

Hi Martin.

There's still no news, I haven't received the money.

We're still waiting forever, hahaha.

Hola Martín.

Aun no hay noticias, no me ha llegado el dinero.

Seguimos a la espera eterna jajajaja.

Dear benja98uc98,

thank you for letting us know.

Dear casino representative,

please give us an update on the situation. Is there a particular timeframe in which the funds are expected to arrive?

Dear benja98uc98,

We are pleased to inform you that your payment has been successfully completed on 30.10.2025.

Thank you for your cooperation.

Kind Regards,

QuickWin Casino Team

Nothing has arrived here yet... The 31st was a holiday here in Chile, so in theory the 5 business days will only be completed tomorrow.

I'll keep you posted... I'll let you know when there are updates.

Acá aún no llega nada... El 31 acá en Chile fue feriado así que en teoría recién mañana se cumplen los 5 días hábiles.

Los mantengo al tanto... Avisaré cuando hayan actualizaciones

Ha ha ha

I received 28,000, I lost 55% of the actual amount, which was 62,000.

All because they don't know how to use a cryptocurrency, a casino of NEFASTOS.

Martin considers this closed; I'm not happy with the results, but there's nothing more to be done...

I hope you take a cryptocurrency class and learn how to make a deposit using USDT or BTC, you ignorant people. quickwin.com

Thank you, Martin, for all your help, and thank you and your colleagues, you guys are awesome!!

Thank you.

Jajajajaja

Recibí 28.000, perdí el 55% de lo real que eran 62.000

Todo porque no saben usar una criptomoneda, casino de NEFASTOS.

Martin da por cerrado esto, no conforme yo con los resultados pero no hay más que hacer...

Ojalá tomen una clase de criptomonedas y aprendas a realizar un deposito mediante USDT o BTC, ignorantes quickwin.com

Te agradezco a TI MARTIN por toda la ayuda y a tus compañeros, son unos crack!!

Gracias.

Oh, and I must emphasize that these people are once again inventing the movement as a CAPITAL MARKET, defrauding the state and the transfer regulations, basically lying about the reason for the payment.

Once again, I will have to apologize to my country's tax service.

They can't even do that right.

Ah y recalcar que está gente nuevamente se inventa el movimiento como MERCADO DE CAPITALES, defraudando al estado y las normas de transferencias, mintiendo básicamente en el motivo del pago.

Nuevamente tendré que dar mis excusas en el servicio de impuestos de mi país.

Ni eso lo hacen bien.

Dear benja98uc98,

I am glad to hear that your issue has been, for the most part, resolved. That said, I also fully understand your dissatisfaction with the whole situation.

However, I'll go ahead and mark the complaint as 'resolved' in our system. I appreciate your cooperation and confirmation and I hope you won't have to message the Complaint Resolution Center again. However, if an issue arises, we are here to help!

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Martin

Casino.Guru 

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear benja98uc98,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Martin